10 IT Resolutions for 2013
February 27, 2013
Chris Dancy

The IT world is rapidly evolving. Companies should review and evaluate 2012 challenges so they can be planned for and managed in 2013. Here are 10 tips for IT strategic planning 2013:

1. Don't underestimate the information your consumers are willing to share with you. Big Data starts under your own roof. Consider all the different data elements you could be collecting.

2. Don't get caught up with nomenclature and buzz words - users/consumers/IT/ITSM/DevOps. The desire to use the "correct" wording, doesn't translate to consumers whose attention span has dramatically decreased.

3. Build time into all schedules for slack and innovation. Add a corporate slack rate of 10 percent into every schedule to allow employees to think about what they are doing.

4. Simplify your situations and projects.

5. Don't forget that saving money is usually a signal for time mis-management, not systems failures or enhancements.

6. Encourage your employees to sign the email charter: www.emailcharter.org

7. Get involved in your organization's external social media. It is IT's role to understand these systems and help your consumers and peers navigate this alternate world.

8. Be kind to your IT team - they are bombarded with FUD from the marketplace about the changing economy, workforce and IT. Make each person feel safe and important.

9. Imagine information systems that don't have form-based workflow. Imagine how you would interact in a mobile only world.

10. Hire the best and trust them.

ABOUT Chris Dancy

Chris Dancy is Director, Office of the CTO at BMC Software. He has been working in IT support for 20 years with experiences ranging from help desk level 1, service desk manager, ITSM process consultant, software product manager, executive corporate marketing, and entrepreneur. Most people know Chris as @servicesphere on twitter and as the host of the US edition of ITSM weekly, the podcast, syndicated to 30,000 listeners monthly. His name and avatar are synonymous with social media for IT, edutainment and his futuristic visions for IT.

Related Links:

Q&A Part One: Chris Dancy of BMC Talks About APM and User Experience

Q&A Part Two: Chris Dancy of BMC Talks About Social Media

chrisdancy.com/

twitter.com/ServiceSphere

US edition of ITSM weekly, the podcast

The Latest

May 04, 2015

Although nearly all government respondents (92%) in a new study by SolarWinds indicated that adopting significant new technologies is important to their agencies’ long-term success, significant barriers are still hindering progress ...

May 01, 2015

In writing CMDB Systems: Making Change Work in the Age of Cloud and Agile, we gained a lot by talking to deployments. In the spirit of our own recommendations for how to manage and optimize a CMDB-related initiative, our goal was to learn from reality more than just preach a series of best practices. What I’ve chosen to write about here are just a few highlights, following four key areas of interest: Dialog, Communication and Stakeholder Planning; Architecture; Cloud; and Agile ...

April 30, 2015

Almost three-fourths (70%) of companies forget about documenting changes, up from 57% last year, according to Netwrix Corporation's 2015 State of IT Changes Survey. Undocumented changes pose a hidden threat to business continuity and the integrity of sensitive data. The survey shows that 67% of companies suffer from service downtime due to unauthorized or incorrect changes to system configurations, while the worst offenders are again enterprises in 73% of cases ...

April 29, 2015

The world we monitor has changed. This change all starts with shifts in software development, the Internet, and the expectations of end users — each evolving rapidly and because of each other. Software development has moved from one development team building end-to-end applications for a mostly homogenous set of users to many teams assembling software components into an application for a more diverse set of users. Now, they have high expectations for software performance, led by the prevalence of consumer applications such as Facebook, Instagram, Twitter, YouTube, where everything is fast and mostly seamless. It is the confluence of these shifts that puts API performance front and center ...

April 28, 2015

Jean-Pierre "J.P." Garbani, VP, Principal Analyst serving Infrastructure & Operations Professionals at Forrester, discusses his new report: Transform Infrastructure And Operations For The Future Technology Management Cycle, and the changing role of the I&O organization ...

April 27, 2015

Jean-Pierre "J.P." Garbani, VP, Principal Analyst serving Infrastructure & Operations Professionals at Forrester, discusses his new report: Transform Infrastructure And Operations For The Future Technology Management Cycle ...

April 24, 2015

The majority (58 percent) of March Madness viewers said poor mobile or online performance while streaming or following games is worse than seeing their favorite team perform poorly, according to the March Madness performance survey conducted online by Harris Poll ...

April 23, 2015

Infrastructure and operations (I&O) leaders planning a bimodal IT strategy will miss out on the benefits of DevOps support for agile practices unless they transform their I&O culture, according to Gartner, Inc. Gartner said that the implementation of a bimodal IT strategy requires careful planning and execution. Analysts predict that, by 2018, three quarters of enterprise IT organizations will have tried to create a bimodal capability, but that less than 50 percent of those will reap the benefits of improved agility and risk management. The following five-step approach will help I&O leaders achieve an agile I&O culture ...

April 22, 2015

comScore published a new report: 2015 US Digital Future in Focus, providing a year in review of the major shifts in digital consumer behavior that occurred in various online sectors, including mobile, social media, video, advertising, search and e-commerce. In addition, the report examines what insights can be gathered from these trends and what that means looking forward to the year ahead. Here is a sample of the findings ...

April 21, 2015

Choosing the right IT management software is sometimes like looking for a needle in a haystack. There's so much to choose from, and it all seems to do the same thing and is claimed to be fantastic. But things aren't always what they seem. In a world that's changing faster than ever, virtualization and commodity hardware make it extremely difficult for your organization to choose the right tools. To point you in the right direction, I have set out 6 basic rules ...

Share this