APMdigest's 2017 Application Performance Management Predictions is a forecast by the top minds in APM today. Industry experts — from analysts and consultants to users and the top vendors — offer thoughtful, insightful, and often controversial predictions on how APM and related technologies will evolve and impact business in 2017. Part 3 covers the many aspects of IT services, including monitoring, incident management, end user experience and DevOps.
22. THE UNIFICATION OF MONITORING
In 2017 we will see leading APM solutions begin to increase capabilities in both the depth in which they can capture data and the velocity in which they can handle time series metrics. Today's solutions are fragmented between APM, metrics, logs, and infrastructure capture which creates visibility issues. Unification will be a key driver to free up engineering resources in most organizations utilizing monitoring.
VP of Market Development and Insights, AppDynamics
IT departments will push for consolidated monitoring tools that include uptime monitoring, load monitoring, response time monitoring, and end-to-end application visibility in a single tool. They are frustrated with fragmented tool landscapes with different tools for every vendor and platform and with the finger-pointing that ensues. They will insist on unified tools that can detect application issues and that can easily trace the source of the problem down to the actual root cause in the underlying infrastructure.
Kimberley Parsons Trommler
Product Evangelist, Paessler AG
23. INCIDENT MANAGEMENT EXPANDS ROLE
The role of an incident management tool will shift from just being incident management, to also focusing on alerting, fixing and documenting issues. The impact of this will be that organizations understand more about their systems over time.
DevOps Evangelist, VictorOps
Read Jason Hand's blog: DevOps for Crisis Communication: Five Steps to Prevent a Crisis from Becoming a Disaster
24. GOAL: CONTINUOUS AVAILABILITY
In today's world, having a disaster, with full failure, and then recovering from that disaster just doesn't cut it. Instead, 2017 will be the year organizations demand that IT deliver continuous availability. With continuous availability, you need to run operations across multiple systems, in multiple locations, simultaneously. Pieces of the system may fail, but system as a whole will not. Ensuring that applications will continue to run even if underlying components fail, including database servers, requires new architectures, and 2017 will see those architectures dominate.
25. GOAL: REDUCED TRANSACTION TIMES
Application performance, including scalability and transactional performance, is becoming more important as user expectations, even for internally facing applications, grow higher. No one wants to wait for 8 seconds and instead expects less than 1 second. CEO's are pushing their internal teams to drive down transaction times, which improve productivity across their companies.
26. GOAL: SECURE USER EXPERIENCE
As more workloads migrate to cloud environments and new development techniques such as microservices and containerization take hold, more companies will recognize the strategic and financial benefits of implementing a unified approach to application performance and secure user experience (UX). Discrete monitoring technologies will continue to converge and leverage machine learning and advanced analytics to speed early detection of behavioral anomalies and facilitate rapid incident response. This is the direction of the The Secure UX Enterprise.
Technology Analyst and Founder of Tech-Tonics Advisors
Read Gabe Lowy's Blog: The Secure UX Enterprise
27. FOCUS ON THE QUALITY OF END USER EXPERIENCE
2017 is the year of application end user Quality of Experience (QoE). New tools, cloud architectures and strategies will mature beyond exploiting cloud for agility to a focus application development and delivery on delighting audiences.
VP of Marketing and Business Development, Cedexis
In my opinion, the digital transformation we've seen companies go through in the past years will continue at the same pace if not faster. IT will remain under the same pressure to deliver more value to market faster, always at a lower cost. What's new, is that this cannot be done at the expense of the quality of service any longer. Buggy mobile apps, slow web applications are not tolerated any longer. In the years to come, businesses will be forced to adopt a digital-customer-centric approach to IT Service and Application Performance Management, less focused on the health of the IT stack. Therefore we should continue seeing an increased adoption of the new generation APM and UEM solutions across all industries and verticals.
Senior Director of Product Marketing, IT Alerting and IoT, Everbridge
28. APM TAKES ON DEVOPS
In 2017, APM solutions will need to focus on DevOps toolchain integration and be more dynamic than the microservice-based applications which are being managed. With these highly dynamic applications, 2017 will drive the need for cognitive analytics to be integrated with APM.
IBM Distinguished Engineer - APM Architecture, IBM
29. LOW-CODE AND NO-CODE
The rise of low-code and no-code systems will allow APM to be integrated with system updates so that issues are not only flagged, but also resolved automatically. Performance metrics will start to focus on aspects of user experience such as response time, rather than technical indicators such as CPU utilization.
30. OPTIMIZED MAINFRAME CODE
The mainframe is typically perceived as a transactional workhorse, but given the sheer number of transactions and users supported, slight tweaks in mainframe code can result in huge performance improvements for millions of users. With the advance of new solutions and tools it has become easier than ever to optimize previously untouchable mainframe code and improve user performance for transactional applications. We think this is an undiscovered opportunity mainframe stakeholders will be leveraging in 2017.
Product Manager, Compuware
A growing IT delivery gap is slowing down the majority of the businesses surveyed and directly putting revenue at risk, according to MuleSoft's 2017 Connectivity Benchmark Report on digital transformation initiatives and the business impact of APIs ...
Why containers are growing in popularity is no surprise — they’re extremely easy to spin up or down, but come with an unforeseen issue. Without the right foresight, DevOps and IT teams may lose a lot of visibility into these containers resulting in operational blind spots and even more haystacks to find the presumptive performance issue needle ...
Much emphasis is placed on servers and storage when discussing Application Performance, mainly because the application lives on a server and uses storage. However, the network has considerable importance, certainly in the case of WANs where there are ways of speeding up the transmission of data of a network ...
The majority of IT executives believe investment in IT Service Management (ITSM) is important to gain the agility needed to compete in an era of global, cross-industry disruption and digital transformation, according to Delivering Value to Today’s Digital Enterprise: The State of IT Service Management 2017, a report by BMC, conducted in association with Forbes ...
Let’s say your company has examined all the potential pros and cons, and moved your critical business applications to the cloud. The advertised benefits of the cloud seem like they’ll work out great. And in many ways, life is easier for you now. But as often happens when things seem too good to be true, reality has a way of kicking in to reveal just exactly how many things can go wrong with your cloud setup – things that can directly impact your business ...
IT leadership is more driven to be innovative than ever, but also more in need of justifying costs and showing value than ever. Combining the two is no mean feat, especially when individual technologies are put forward as the single tantalizing answer ...
The move to Citrix 7.X is in full swing. This has improved the centralizing of Management and reduction of costs, but End User Experience is becoming top of the business objectives list. However, delivering that is not something to be considered after the upgrade ...
As organizations understand the findings of the Cyber Monday Web Performance Index and look to improve their site performance for the next Cyber Monday shopping day, I wanted to offer a few recommendations to help any organization improve in 2017 ...
Online retailers stand to make a lot of money on Cyber Monday as long as their infrastructure can keep up with customers. If your company's site goes offline or substantially slows down, you're going to lose sales. And even top ecommerce sites experience performance or stability issues at peak loads, like Cyber Monday, according to Apica's Cyber Monday Web Performance Index ...
Applications and infrastructure are being deployed and commissioned at a faster rate than ever before, the number of tools it takes to effectively manage these services is multiplying, and the expectations placed on IT to ensure customer satisfaction is increasing, according to The State of Monitoring 2017 report from BigPanda ...