5 Tips for Effective Mobile Monitoring
June 24, 2013

Eran Kinsbruner
Perfecto Mobile

Share this

Here are some important guidelines to remember when you start to plan your mobile monitoring strategy ...

1. Real device monitoring is a "must"

Only real devices let you capture the true mobile end user experience in terms of application performance and availability. Be sure to use non-jailbroken/rooted devices, production version apps (non-modified), run complex user scenarios using complex client logic on real devices, and measure client-side performance impact on the overall user experience. Other monitoring solutions, such as browser emulation, fail to reflect the true mobile user experience.

2. Leverage both RUM and Synthetic monitoring techniques

Real User Monitoring is the best way to know what is happening on a user's device, as it is based on an agent within the application that collects data and communicates it to the monitoring server. Synthetic monitoring allows organizations to track application behavior against real networks globally in a “clean-room” environment, and provides an excellent solution for debugging problems identified in the field.

3. Extend your existing monitoring solution to mobile

There is no need to re-invent the wheel. Your operations center has accumulated valuable experience in monitoring and triaging incidents. There is no need to create new processes, re-train personnel or buy completely new solutions. Rather, it is advisable to expand those processes to cover your mobile initiative as well by making it mobile-relevant.

4. Select your synthetic monitoring coverage wisely

Synthetic monitoring, by definition, provides sampled coverage of the audience, devices, carriers and locations, and user scenarios. It is not realistic to provide coverage for everything. Identify those combinations that are relevant to your business objectives and work from there.

5. Ensure the reliability of your monitoring solution to eliminate false alerts

There is nothing most frustrating to your Ops Center staff than false alerts. Your mobile monitoring solution must comply with stringent SLAs to ensure that your engineers do not waste time on alerts caused by problems related to device availability, for example. Device redundancy, together with identification and reduction of alerts driven from known issues, help to ensure proper attention to real issues that are impacting end users.

Eran Kinsbruner is Director of Product Marketing at Perfecto Mobile.

Share this

The Latest

November 22, 2017

As the 2017 holiday shopping season gets under way, with sales expected to hit $682 billion, this year could be the first that consumers spend more online than in stores. As more people flock to e-commerce sites than ever before, the potential threat to retailers from hackers increases exponentially ...

November 20, 2017

When you say "DevOps" one of the first words that comes to mind is "collaboration." But exactly how do we make this collaboration happen? This epic DEVOPSdigest list – posted in 7 parts – intends to find the answer. DEVOPSdigest asked experts from across the industry for their opinions on the best way to foster collaboration between Dev and Ops ...

November 17, 2017

Just in time for the holiday shopping season, APMdigest asked experts from across the industry for their opinions on the best way to measure eCommerce performance, in terms of applications, networks and infrastructure. Part 3, the final installment, covers the customer journey ...

November 16, 2017

Just in time for the holiday shopping season, APMdigest asked experts from across the industry for their opinions on the best way to measure eCommerce performance, in terms of applications, networks and infrastructure. Part 2 covers APM and monitoring ...

November 15, 2017

As the holiday shopping season looms ahead, and online sales are positioned to challenge or even beat in-store purchases, eCommerce is on the minds of many decision makers. To help organizations decide how to gauge their eCommerce success, APMdigest compiled a list of expert opinions on the best way to measure eCommerce performance ...

November 14, 2017

More than 90 percent of respondents are concerned about data and application security in public clouds while nearly 60 percent of respondents reported that public cloud environments make it more difficult to obtain visibility into data traffic, according to a new Cloud Security survey ...

November 13, 2017

Today's technology advances have enabled end-users to operate more efficiently, and for businesses to more easily interact with customers and gather and store huge amounts of data that previously would be impossible to collect. In kind, IT departments can also collect valuable telemetry from their distributed enterprise devices to allow for many of the same benefits. But now that all this data is within reach, how can organizations make sense of it all? ...

November 09, 2017

CIOs trying to lead digital transformation at the speed needed to succeed need a mix of three scale accelerators, according to Gartner, Inc. The three scale accelerators include: digital dexterity, network effect technologies, and an industrialized digital platform ...

November 08, 2017

While the majority of IT practitioners in the UK believe their organization is equipped to support digital services, over half of them also say they face consumer-impacting incidents at least one or more times a week, sometimes costing their organizations millions in lost revenue for every hour that an application is down, according to PagerDuty's State of Digital Operations Report: United Kingdom ...

November 07, 2017

Today's IT is under considerable pressure to remain agile, responsive and scalable to meet the changing needs of business. IT infrastructure can't become a bottleneck, it must be the enabler. But as new paradigms, such as DevOps, are adopted, data center complexity increases and infrastructure constraints can block the ability to achieve these goals ...