Here are some important guidelines to remember when you start to plan your mobile monitoring strategy ...
1. Real device monitoring is a "must"
Only real devices let you capture the true mobile end user experience in terms of application performance and availability. Be sure to use non-jailbroken/rooted devices, production version apps (non-modified), run complex user scenarios using complex client logic on real devices, and measure client-side performance impact on the overall user experience. Other monitoring solutions, such as browser emulation, fail to reflect the true mobile user experience.
2. Leverage both RUM and Synthetic monitoring techniques
Real User Monitoring is the best way to know what is happening on a user's device, as it is based on an agent within the application that collects data and communicates it to the monitoring server. Synthetic monitoring allows organizations to track application behavior against real networks globally in a “clean-room” environment, and provides an excellent solution for debugging problems identified in the field.
3. Extend your existing monitoring solution to mobile
There is no need to re-invent the wheel. Your operations center has accumulated valuable experience in monitoring and triaging incidents. There is no need to create new processes, re-train personnel or buy completely new solutions. Rather, it is advisable to expand those processes to cover your mobile initiative as well by making it mobile-relevant.
4. Select your synthetic monitoring coverage wisely
Synthetic monitoring, by definition, provides sampled coverage of the audience, devices, carriers and locations, and user scenarios. It is not realistic to provide coverage for everything. Identify those combinations that are relevant to your business objectives and work from there.
5. Ensure the reliability of your monitoring solution to eliminate false alerts
There is nothing most frustrating to your Ops Center staff than false alerts. Your mobile monitoring solution must comply with stringent SLAs to ensure that your engineers do not waste time on alerts caused by problems related to device availability, for example. Device redundancy, together with identification and reduction of alerts driven from known issues, help to ensure proper attention to real issues that are impacting end users.
The Latest
While most companies are now deploying cloud-based technologies, the 2024 Secure Cloud Networking Field Report from Aviatrix found that there is a silent struggle to maximize value from those investments. Many of the challenges organizations have faced over the past several years have evolved, but continue today ...
In our latest research, Cisco's The App Attention Index 2023: Beware the Application Generation, 62% of consumers report their expectations for digital experiences are far higher than they were two years ago, and 64% state they are less forgiving of poor digital services than they were just 12 months ago ...
In MEAN TIME TO INSIGHT Episode 5, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the network source of truth ...
A vast majority (89%) of organizations have rapidly expanded their technology in the past few years and three quarters (76%) say it's brought with it increased "chaos" that they have to manage, according to Situation Report 2024: Managing Technology Chaos from Software AG ...
In 2024 the number one challenge facing IT teams is a lack of skilled workers, and many are turning to automation as an answer, according to IT Trends: 2024 Industry Report ...
Organizations are continuing to embrace multicloud environments and cloud-native architectures to enable rapid transformation and deliver secure innovation. However, despite the speed, scale, and agility enabled by these modern cloud ecosystems, organizations are struggling to manage the explosion of data they create, according to The state of observability 2024: Overcoming complexity through AI-driven analytics and automation strategies, a report from Dynatrace ...
Organizations recognize the value of observability, but only 10% of them are actually practicing full observability of their applications and infrastructure. This is among the key findings from the recently completed Logz.io 2024 Observability Pulse Survey and Report ...
Businesses must adopt a comprehensive Internet Performance Monitoring (IPM) strategy, says Enterprise Management Associates (EMA), a leading IT analyst research firm. This strategy is crucial to bridge the significant observability gap within today's complex IT infrastructures. The recommendation is particularly timely, given that 99% of enterprises are expanding their use of the Internet as a primary connectivity conduit while facing challenges due to the inefficiency of multiple, disjointed monitoring tools, according to Modern Enterprises Must Boost Observability with Internet Performance Monitoring, a new report from EMA and Catchpoint ...
Choosing the right approach is critical with cloud monitoring in hybrid environments. Otherwise, you may drive up costs with features you don’t need and risk diminishing the visibility of your on-premises IT ...
Consumers ranked the marketing strategies and missteps that most significantly impact brand trust, which 73% say is their biggest motivator to share first-party data, according to The Rules of the Marketing Game, a 2023 report from Pantheon ...
