6 Ways IT Infrastructure Performance Management Improves Your Bottom Line
December 02, 2016

Tim Conley
Galileo

Share this

"A chain is no stronger than its weakest link." — William James

Companies have traditionally monitored their IT infrastructure's components in isolation — servers, storage, SAN, and applications. Sometimes, they have even divided the pie further, looking at technology brands separately. Taking a piecemeal approach to managing IT infrastructure is like inspecting individual links in a chain and not realizing one is missing. Without it, the chain cannot perform its job.

Today, however, there is an increasing recognition of the interconnected nature of the information technology environment. Also, user expectations and IT complexity are rising. As a result, IT infrastructure performance management (IPM) is becoming more popular. Companies practicing IPM are realizing the benefits it delivers to the bottom line. They include the ability to:

1. Satisfy Customers

Many of today's applications serve up responses instantaneously whenever and wherever users may be. As a result, customers' expectations have risen. Instant gratification has become the name of the game, and seconds count. Take web pages, for example. People will hang around for a mere two seconds for a web page to load. After that, every second of delay results in seven percent fewer conversions (Thomas Fisher: Embracing a New Generation of APM Strategies).

In a world where impatience rules, companies that cater to it can gain competitive advantage. On the flip side, those that ignore it will likely lose market share.

A sound IT infrastructure can help those listening to the voice of the customer. It allows them to deliver responsive websites and applications, and thus achieve top goals for digital initiatives — improving the customer experience, acquiring new customers, and increasing customer engagement and loyalty. (IDG Strategic Marketing Services, Hybrid Cloud Computing; The Great Enabler of Digital Business.)

2. Protect Brand Reputation

Twitter, Microsoft, Apple, Salesforce, PayPal and Delta. What do these brands have in common? This year, they all suffered outages.

Many of us remember the chaotic images surrounding Delta's downtime. With more than 800 flight cancellations, passengers were stranded, and check-in lines snaked through airports around the world. While such visual mayhem is particularly devastating, no brand can afford to gamble with the aftermaths of an event that leaves them powerless to serve their customers.

3. Raise Productivity and Revenues

People are both expensive and essential to revenue generation. Because of this, companies need tools that empower them to be as productive as possible. Bear in mind that even a one percent increase in the output of 100 employees is equivalent to the results you could achieve by hiring one new full-time employee.

4. Lower IT Costs

Despite the opportunities that technology offers to increase productivity and create revenue generating apps, IT budgets remain stagnant. Gartner expects worldwide IT spending to decline by 0.3 percent this year.

With budget constraints tightening, the age of over-provisioning to meet user demands is on its way out. To lower costs, IT leaders must now explore opportunities for server and storage consolidation, data center and cloud migration, and increased utilization.

5. Better Plan Mergers and Acquisitions

Mergers and acquisitions raise concerns about whether a company has the IT capacity to absorb the new organization's technology workloads, whether new assets are required, and how best to consolidate technology.

To answer these questions, you need visibility to a detailed history of your IT infrastructure metrics and those of the other organization. Also, you need an easy way to group assets you plan to absorb or divest, so you can analyze their requirements and answer "What if?" questions. Such an analysis enables you to determine the technology you need to buy or sell.

6. Increase Stock Value

Because IPM improves customer experiences, enhances brand reputations, increases productivity and revenues, lowers costs, and enables better IT planning for mergers and acquisitions, it has the power to fatten up bottom lines. And that's a recipe for increasing stock values.

Given these benefits, it's time to focus on managing your IT infrastructure's performance. This practice will enable you to optimize data centers to meet the digital needs of customers and employees while maximizing your ROI on technology.

Tim Conley is Co-Founder and Principal of Galileo Performance Explorer.

Share this

The Latest

April 24, 2017

The Internet of Things (IoT) is increasingly present in our daily lives, at work, in the home and in the public sphere, making the world a more connected place. In fact, 2020 will see at least 20 billion connected devices across the globe. So, let's take a look at the most common iterations of the IoT at the moment, and what we can expect to see in the IoT landscape over the next 5 years ...

April 21, 2017

In the spirit of Earth Day, which is Saturday, April 22, we recently asked IT professionals for the tips and tricks they're using to help keep their data centers as green as possible. Here are a few ideas inspired by the responses we got ...

April 20, 2017

Almost One-Third (28 percent) of IT workers surveyed fear that cloud adoption is putting their job at risk, according to a survey conducted by ScienceLogic ...

April 19, 2017

A majority of senior IT leaders and decision-making managers of large companies surveyed around the world indicate their organizations have yet to fully embrace the aspects of IT Transformation needed to remain competitive, according to a new study conducted by Enterprise Strategy Group (ESG) ...

April 18, 2017

The move to cloud-based solutions like Office 365, Google Apps and others is one of the biggest fundamental changes IT professionals will undertake in the history of computing. The cost savings and productivity enhancements available to organizations are huge. But these savings and benefits can't be reaped without careful planning, network assessment, change management and continuous monitoring. Read on for things that you shouldn't do with your network in preparation for a move to one of these cloud providers ...

April 17, 2017

One of the most ubiquitous words in the development and DevOps vocabularies is "Agile." It is that shining, valued, and sometimes elusive goal that all enterprises strive for. But how do you get there? How does your organization become truly Agile? With these questions in mind, DEVOPSdigest asked experts across the industry — including analysts, consultants and vendors — for their opinions on the best way for a development or DevOps team to become more Agile ...

April 12, 2017

Is composable infrastructure the right choice for your IT environment? The following are 5 key questions that can help you begin to explore the capabilities of composable infrastructure and its applicability within your own IT environment ...

April 11, 2017

What is composable infrastructure, and is it the right choice for your IT environment? That's the question on many CIOs' minds today as they work to position their organizations as "digitally driven," delivering better, deeper, faster user experiences and a more agile response to change in whatever vertical market you do business in today ...

April 10, 2017

As companies adopt new hardware and applications, their networks grow larger and become harder to manage. For network engineers and administrators, the continued emergence of integrated technology has forced them to reconfigure and manage networks in a more dynamic way ...

April 07, 2017

The complexity of data in motion is growing and risks undermining the success of the modern data-driven enterprise. A recent survey of data engineers and architects, conducted by StreamSets, sought to bring some perspective to the new reality in the enterprise, leading to some interesting insights about the enterprise data landscape ...