September 18, 2013

Setting up a network or application monitoring system involves creating alerts for critical parameters that need attention. Alerts are an integral part of monitoring and they should be easily understandable, provide actionable knowledge and should not make excessive noise. For an alert to be valuable to the user and meet those criteria, the right set of thresholds is essential. That really is the question then: How do you find the right threshold values for your alerts ...

July 10, 2013

IT operations handles hundreds, or even thousands, of console messages day in and day out – including weekends. It’s an ongoing 24x7 battle. Let's have a look at some tips that will help IT operations personnel deal with all of this by focusing on important events, while understanding their impact on delivery of business services ...

June 20, 2013

Whether on vacation, working from home or on-the-go, an IT professional's work is rarely ever done. SolarWinds outlines five of the top IT challenges an IT pro may encounter when working remotely and offers practical tips for a real-time resolution ...

April 17, 2013

What is it that drives the need for Application Performance Management? What are the main factors that can negatively impact application performance? What should you be looking out for? That is what this new APMdigest list reveals ...

March 21, 2013

Application Performance Management, as defined by the industry, is focused on monitoring — because you can’t manage what you can’t see. But, there are other functions involved in managing application performance ...

December 19, 2012

Industry experts - from analysts and consultants to users and the top vendors - offer thoughtful, insightful, and sometimes controversial and contradictory predictions on how APM will change and impact business in 2013 ...

November 16, 2012

Every organization today is looking to improve efficiencies and reduce costs. In addition, organizations are trying to be more responsive to their internal customer demands. Maybe your ITIL-based Service Desk solution can help ...

October 25, 2012

This is an epic list of mistakes. These are the top reasons why APM deployments fail, according to many of the industry's top experts – including consultants, analysts, vendors and users – and also some of the solutions that help you overcome these challenges ...

September 12, 2012

As you strive to achieve new levels of sophistication when creating performance baselines, it is important to consider how you will navigate the oscillating winds of application behavior as the numbers come in from all directions. The behavioral context of the user will highlight key threshold settings to consider as you build a framework for real-time alerting into your APM solution ...

August 01, 2012

Can Event management help foster a curiosity for innovative possibilities to make application performance better? Blue-sky thinkers may not want to deal with the myriad of details on how to manage the events being generated operationally, but could learn something from this exercise ...

June 19, 2012

Performance management FOR the cloud helps you, the cloud provider, deliver better cloud performance, maximum service availability, and superior customer satisfaction. The performance management system also helps you right-size your infrastructure, so that you can achieve the necessary returns for your investment in the cloud infrastructure ...

April 04, 2012

By embracing End-User-Experience (EUE) measurements as a key vehicle for demonstrating productivity, you build trust with your constituents in a very tangible way. The translation of IT metrics into business meaning (value) is what APM is all about. The goal here is to simplify a complicated technology space by walking through a high-level view within each core element. I’m suggesting that the success factors in APM adoption center around the EUE and the integration touch points with the Incident Management process ...

March 15, 2012

Gartner has defined five dimensions for managing application performance, and this article outlines how the Auto Club Group prioritizes each of these dimensions -- based on our experience over the last six years spent fine tuning different facets of the model to better support the business ...

January 18, 2012

End-user behavior learning technology provides the business with a view into how each end-user interacts with their online business services to ensure a superior user experience. The business learns about user experiences based on past online activity, and quickly and proactively adjusts to meet expected levels of service regardless of the conditions or variables ...

November 18, 2011

The consumer IT movement means that expectations for performance have changed dramatically. Developers and IT managers need to understand the requirements for “instant-on” apps. If an application stops working, the user will ditch it and go download something else. So what can you do to avoid mobile application meltdown and failed ROI ...

August 24, 2011

An outline of the BSMdigest August 2011 issue, which covered the many ways you interface with your BSM, ITSM, APM, BTM and related technologies.

August 23, 2011

A significant departure between traditional systems management approaches and Business Service Management (BSM) is that BSM enables IT teams to view technology not purely in terms of the health of individual infrastructure and application components, but as a set of cross-silo services that directly impact the business. Today's BSM dashboards must deliver the role-specific information that organizations need, in order to guide decisions that collectively improve the quality of business-critical services. With this in mind, here are five dashboard must-haves for BSM ...

August 23, 2011

It seems that everyone in IT has caught “Cloud-fever” ... However, lost within the technology is the reality that someone is responsible for keeping the Cloud up and running. That someone is usually Operations personnel along with their fellow Systems, Network, Storage, and Security Engineers. The lifeline of these dedicated individuals is a unified monitoring and eventing system with a goal of providing relevant, functional, and timely alerts ...

February 09, 2011

Whether your goal is to improve operational efficiencies, or to provide new services, you need to capture, understand and use all of your data –- analytics must be core to your thinking ...

June 30, 2010

"EMA Radar For Business Service Management: Service Impact" outlines 7 requirements for a BSM Service Impact solution ...

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