APM Modern Enterprise: Digitally Remastered for Customer Delight
June 12, 2017

Sushil Kumar
CA Technologies

When I joined CA a few months ago, "why" was the most common refrain. For a company with over 40 years of history, perceptions can often be deceiving as CA has undergone dramatic transformation in the last few years to emerge as the enabler of the Modern Software Factory — a term that embodies the once-in-a-generation transformation underway that is turning businesses in every industry, every vertical into a software-defined digital enterprise. You can't find a better example of this transformation than Domino's Pizza which has reinvented itself as a tech company with more than 50% of its sales originating from digital channels. While success stories like Domino's are indeed inspiring, digital transformation is hard as it involves cultural, operational and mindset shifts. With Agile, DevOps, and Cloud as the foundation of our modern product portfolio, CA is one of the few companies in the industry that is solely focused on addressing this challenge and helping businesses of all size and segment to navigate through this difficult transformation successfully with industry leading Agile Planning, Application Release Automation, API Lifecycle, and Mobile App Analytics products.

Introducing CA's Digital Experience Insights

The true success of digital transformation is measured by the ability to measure, monitor, and deliver delightful experiences, and we are thrilled to announce the service availability of our brand new, SaaS-based digital operations monitoring and cross-tier analytics solution, Digital Experience Insights. It offers an integrated set of app experience analytics, application performance monitoring, and infrastructure management services to provide a holistic view of user experience, business transactions, and digital infrastructure quality of service. 
 

App Experience Analytics: Built on an open, flexible SaaS analytics foundation that uniquely combines user behavior with operational performance, App Experience Analytics helps reveal a deeper understanding of customers' Omni-channel digital experience. With capabilities such as crash analysis, device telemetry, session heat maps and user session replays, and funnel analysis, App Experience Analytics provides developers and digital platform teams the most comprehensive solution to monitor and optimize user experience across web and mobile apps.

Application Performance Management (APM): Powered by modern analytics with deep monitoring from click to code, APM provides cross-functional DevOps teams the visibility and insights needed to fix application problems fast. With automated application discovery and baselining (differential analysis), dynamic team dashboards and guided problem resolution workflows (Assisted Triage), APM cuts through complexity even in most complex environments such as containers and microservices.

Infrastructure Management: Provides full stack visibility across modern, cloud and hybrid IT infrastructures. By integrating infrastructure visibility with APM and App Experience Analytics, CA's Digital Experience Insights helps eliminate monitoring silos and enables true end-to-end visibility for fastest problem resolution.

Insight drives experience. Only with the ability to monitor and analyze all the components of an app delivery chain, can IT teams find and prevent problems that disrupt user experience. Digital Experience Insights is a major step forward for us in realizing our vision of unifying visibility across the entire digital experience path and providing customers cross-stack correlations and insights. It is, therefore, a lot more than an aggregation of the various SaaS offering under a single umbrella. Rather, Digital Experience Insights blurs the traditional product boundaries to provide cross-tier visibility using a common analytic backend, and delight users with an extremely modern UI and ease of use.

Give it a try and let us know what you think and be sure to tune in to the IT Ops Analytics Virtual Summit to learn more.

Sushil Kumar is SVP, Product Management, at CA Technologies.
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