mabl announced the addition of mobile application testing to its platform.
Let’s spend a moment remembering the IT department of old: it looked after applications running in production and supported the rest of the organization such as sales, customer support, marketing, finance, so the business could thrive and interact positively with the customer.
Now fast-forward to today’s ‘new world’ IT department: the customers are interacting directly with applications and services that are supported by IT and DevOps. The ‘old world’ IT is no more. Businesses today are so dependent on applications that DevOps is now highly visible as it sits at the nexus between customers and business. Heavy burden? You bet, but also a tremendous opportunity to elevate the DevOps role and the entire IT department within the business.
With competing products and services just a click away, today’s successful businesses are beyond customer focused – they are customer obsessed. Today, a business’s applications and online services are the business. Do you think your customers perceive a difference? They don’t. They just know that if an application is failing – if they can’t complete a transaction or are suffering a long wait time - then your ‘business’ is failing.
This puts DevOps in the critical position being responsible for all of those apps and online services that shape a customer’s experience. I’ll go a step further and say DevOps and IT executives are now critical to aligning IT and business goals.
IT and business alignment is nearly impossible to achieve as long as business data and IT data sit in separate ‘silos’ with disjointed views.
We all know the information ‘silos’ and what they lead to: finger pointing, miscommunication, and fragmented and disparate views of how to drive the business forward. Technology executives are in a most powerful position to drive this customer obsession because of their unique visibility into business metrics and what is happening at the business service level – What services are customers consuming? When? How?
What is needed are solutions that deliver a single view of business and systems metrics that are needed to attain true business-IT alignment based on having a single repository. You can view critical systems data through the lens of business performance – in real time – and see data presented in the context of your business so you can identify risks to your business immediately, and know whether or not IT issues are a contributing factor. You can also identify and proactively solve IT problems before they impact the bottom line.
This is the first of a four-blog series. In the next blog I’ll discuss in more detail the importance of data visibility throughout your organization.
Pamela Roussos is CMO of AppFirst.
Industry News
Spectro Cloud announced the achievement of a new Amazon Web Services (AWS) Competency designation.
GitLab announced the general availability of GitLab Duo Chat.
SmartBear announced a new version of its API design and documentation tool, SwaggerHub, integrating Stoplight’s API open source tools.
Red Hat announced updates to Red Hat Trusted Software Supply Chain.
Tricentis announced the latest update to the company’s AI offerings with the launch of Tricentis Copilot, a suite of solutions leveraging generative AI to enhance productivity throughout the entire testing lifecycle.
CIQ launched fully supported, upstream stable kernels for Rocky Linux via the CIQ Enterprise Linux Platform, providing enhanced performance, hardware compatibility and security.
Redgate launched an enterprise version of its database monitoring tool, providing a range of new features to address the challenges of scale and complexity faced by larger organizations.
Snyk announced the expansion of its current partnership with Google Cloud to advance secure code generated by Google Cloud’s generative-AI-powered collaborator service, Gemini Code Assist.
Kong announced the commercial availability of Kong Konnect Dedicated Cloud Gateways on Amazon Web Services (AWS).
Pegasystems announced the general availability of Pega Infinity ’24.1™.
Sylabs announces the launch of a new certification focusing on the Singularity container platform.
OpenText™ announced Cloud Editions (CE) 24.2, including OpenText DevOps Cloud and OpenText™ DevOps Aviator.
Postman announced its acquisition of Orbit, the community growth platform for developer companies.
Check Point® Software Technologies Ltd. announced new email security features that enhance its Check Point Harmony Email & Collaboration portfolio: Patented unified quarantine, DMARC monitoring, archiving, and Smart Banners.