Automated Analytics: The Third-Dimension of Application Performance Problem Solving
September 05, 2013
Jason Meserve
Share this

It doesn’t seem all that long ago that one would arrive at the office in the morning, find that the email system or web site was down and call IT to let them know. Sadly, that call would be the first notification IT had to check to see if the reported system was indeed down.

That scenario is the first level of application performance analytics. It isn’t very proactive or smart and can lead to a lot of frustrated users. In 2013, if the first notice of an outage is coming from an employee or worse, a customer, then IT needs to seriously investigate a new solution for alerting to problems. With the competition a click away and razor thin margins, businesses today can’t afford slowdowns and outages, never mind one that requires an end user to report it.

This is why Application Performance Management (APM) systems were developed. To give IT a way of easily seeing problem spots in complex applications and drilling down into the varied layers of the application to find root cause. The majority of today’s APM solutions accomplish this through setting thresholds and baselines (automatically or manually) and alerting when those lines in the sand are approached or crossed. This approach is great for alerting to extreme behavior and lighting up the red, yellow and green lights on an IT operator’s dashboard.

Dashboards are important to Operations. If you’re responsible for a complex system, it helps to watch for extreme measurements on each component. In practice, however, although managing the components for extreme behavior helps, this never proves to be sufficient in keeping the system healthy or in restoring health to the system when it degrades or fails. Components interact with other components. Those interactions can be very important to the overall system, even when no extreme behavior is evident on any one component.

Consider an analogy. If a sick patient seeks care from three different specialists (each responsible for the health of one component of the system) and each specialist prescribes medication without considering the actions of the other specialists, then the interaction of the drugs can cause serious harm to the patient (i.e., the system) even though no single drug is prescribed in excess or would cause any ill effects alone.

In a similar manner, management of IT components in isolation, without consideration of the IT system as a whole and the interactions between all the components, is known to result in poor overall performance, more outages, and slower recovery times.

Let’s focus on an important fact: It’s very expensive to have an outage. “The most recent Enterprise Management Associates (EMA) research finds that for 25% of companies surveyed, an hour of downtime costs the business between $100,000 and $500,000. Another 29% report the cost of downtime to be between $75,000 and $100,000,” according to research published by EMA. And that’s just the bottom line cost. What about customer loyalty and brand reputation? Damage those too badly and the company may never recover.

A Third Wave of Analytics

There’s a new, third wave of smarter, more sophisticated analytics hitting the APM market; these solutions are designed to help shorten the duration of outages and possibly prevent them by giving application operators earlier warnings of problems brewing beneath the surface. A recent APM Digest Q&A with Netuitive’s Nicola Sanna touched on the importance of having machine-driven analytics.

Today’s advanced analytical engines allow the IT practitioner to rise above the level of component management and practice a more efficient and effective form of systems management. Such an engine does not require thresholding, baselining or configuring for any specific application. Instead, the engine consumes raw data and then learns metric, component, and system behavioral patterns on its own. This means the engine learns from observation the difference between normal and abnormal behavior, not at the metric level, not at the component level, but at the systems level.

Sophisticated analytic engines use multivariate anomaly detection to find intervals of time when groups of metrics or application components are interacting with each other in a manner not consistent with the historical patterns. Visualization and analysis of the patterns from such groups of metrics during an abnormal interval reveals where impactful change occurred across multiple components, when change occurred and the scope of the impact across multiple components. This provides a new type of insight not revealed by the other types of APM analysis. In most cases it can either reveal root causes or at least clues about root causes, including relationships the application operator would not have otherwise known.

This achievement of systems management over component management does not work if configuration is required. Neither the operator nor the administrator can be expected to know in advance the interactions which occur in a complex system. They cannot possibly construct rules, thresholds, and dashboards sufficient for capturing relationships they don’t even know about. Nor could they possibly maintain proper configuration over time as change occurs throughout the system. Fortunately, analytics technology has advanced to the point that zero-configuration monitoring and analysis systems are feasible.

Having automated analytics built right into the APM workflow can help application operators discover the source of problems in complex applications more quickly as they do not have to switch between various systems when problems arise. Making cutting-edge analytics part of the everyday APM environment can make IT operators more efficient, helping to reduce the time associated with outages and slowdowns.

This type of analysis harnesses the Big Data created by APM systems and delivers value. As APM monitors collect performance data from thousands of nodes every 15 seconds, the amount of metrics being processed by an APM system quickly adds up. This data is already used for extreme alerting via thresholds which color traffic lights on dashboards, flow maps, and Top-N views. Now it’s possible to augment this component-centric, extreme-behavior-centric approach with machine-driven analytics that enable systems management by mining big data for potential problems, making those millions (or, in some cases, billions) of metrics even more valuable.

With IT staffs spread thin, growing application complexity and increased user demand and expectations, application owners and operators need every insight possible into the performance of critical systems. Add advanced, automated analytics, the must-have next step in delivering that insight, to complement your existing alerts and give your team that critical edge they need to deliver business service reliability.

ABOUT Jason Meserve

Jason Meserve has been working in high-tech for over 15 years, and is currently a Product Marketing Manager at CA Technologies where he focuses on Service Assurance solutions such as Application Performance Management. He built his tech resume in the 10 years he spent as a journalist at Network World, where he created everything from articles, features, blogs, videos and podcasts. Meserve has also held marketing and editorial positions at Constant Contact and Application Development Trends.

Related Links:

www.ca.com/apm

Q&A Part One: Netuitive's Nicola Sanna Talks About Aligning IT with the Business

www.google.com
Enterprise Management Associates Report: The Top-line and the Bottom-line Impact of Application Performance Challenges

Share this

The Latest

September 21, 2017

The increased complexity of new computing architectures coupled with new application development methodologies – especially in the face of time-to-market and security threat pressures – should make secure UX the first strategic decision for CEOs and CFOs on the path to digital transformation ...

September 19, 2017

IT professionals tend to go above and beyond the scope of their core responsibilities as the changing business landscape demands more of their attention, both inside and outside of the office, according to the Little-Known Facts survey conducted by SolarWinds in honor of IT Professionals Day ...

September 18, 2017

Digital video consumption is viral and, according to a new study released by IBM and International Broadcasting Convention (IBC), more than half of the 21,000 consumers surveyed are using mobiles every day to watch streaming videos, and that number is expected to grow 45 percent in the next three years ...

September 15, 2017

No technology that touches more than one IT stakeholder, no matter how good and how transformative, can deliver its potential without attention to leadership, process considerations and dialog. In this blog, I'd like to share effective strategies for AIA adoption ...

September 14, 2017

Enterprise IT environments are becoming more heterogeneous and complex, with fragmentation permeating cloud infrastructure, tooling and culture, according to a survey recently conducted by IOD Cloud Technologies Research in partnership with Cloudify ...

September 12, 2017

One area that enables enterprises to reduce complexity and streamline operations is their virtual desktop infrastructure (VDI). Virtualization is a linchpin of digital transformation and effectively optimizing an enterprise's VDI is essential to moving forward with digital technologies. Delivering the best possible VDI performance means taking a fresh look at what "desktop" means today. The endpoint, or desktop, now can be a physical thin client, a software-defined thin client, a traditional laptop, a phone or tablet. To reduce operational waste and achieve better performance across the desktop environment, consider these five actions ...

September 11, 2017

In incident management, we often overlook the simple things in favor of trying to do too much, too soon. Why not make sure we've done the fundamentals properly? ...

September 08, 2017
For our Advanced IT Analytics (AIA) Buyer's Guide, we interviewed more than 20 deployments to help us better assess vendor strengths and limitations. So given the abundance of riches to work with, I've decided to illustrate several of the more prominent AIA benefit categories with actual real-world comments ...
September 07, 2017

The Input/Output Operations per Second (I/O) capabilities of modern computer systems are truly a modern wonder. Yet no matter how powerful the processors, no matter how many cores, how perfectly formed the bus architecture, or how many flash modules are added, somehow it never seems to be enough ...

September 06, 2017

By taking advantage of performance monitoring, IT and business decision makers can gain better visibility into their cloud and application performance. Dedicated performance monitoring has become essential for providing visibility into all areas of application performance and keeping the business running optimally ...