BigPanda introduced AutoShare to make it easier for IT operations teams to collaborate using modern tools without the friction associated with manual processes.
With AutoShare, IT organizations can use data science to correlate alerts in BigPanda then share incidents with collaboration tools like JIRA, ServiceNow, Slack, PagerDuty and Asana. Through these collaboration tools, ops teams can eliminate the noise, isolate the root cause of issues, and reduce downtime.
"From the Internet of Things to the cloud, the single most defining characteristic of modern infrastructure is the fact that it's services driven," said Stephen O'Grady, Principal Analyst with RedMonk. "Because of this, a new premium is placed on the ability to monitor infrastructure and services. At scale, monitoring becomes a data science problem. And BigPanda is built for this opportunity."
Today’s NOCs share critical incidents with staff using communication channels such as JIRA, Slack, Asana or ServiceNow. AutoShare makes it easy to automate this process, reducing MTTR while increasing productivity. Instead of being overwhelmed by alert volume and lack of consistency, BigPanda provides actionable insights that lead to higher quality services delivered at lower costs.
“Now IT management can add tasks, make comments to their teams and hit project deadlines like never before,” said BigPanda CEO Assaf Resnick. “Using AutoShare with modern collaboration tools really delivers the right information to the right people at the right time to increase operational visibility, while dramatically reducing MTTR.”
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