The APM Blog
We are only limited by our beliefs and the perceptions we have of what is real and what brings us value. The end users of our critical business systems are no different, and with the convergence of technology finding its way to their own personal devices, meeting the expectations of a quality customer experience for everyone is much more difficult ...
When it comes to website speed, how quickly items on your page load (or don’t!) and how quickly pages will come up for a user when they click on something new, did you know that it could be costing you, and/or your business, money? ...
SDN is not expected to truly catch on in 2016, according to some experts on APMdigest's 2016 predictions list, however a recent International Data Corporation (IDC) forecast says: the worldwide software-defined networking (SDN) market — comprising physical network infrastructure, virtualization/control software, SDN applications (including network and security services), and professional services — will have a compound annual growth rate (CAGR) of 53.9% from 2014 to 2020 and will be worth nearly $12.5 billion in 2020 ...
It’s hard to define software-defined networking (SDN) as one thing, given that it is applied to so many different areas of networking: Data centers, enterprise campus, the WAN, radio access networks, etc. And each vendor that introduces an SDN product to the market is working from a definition that fits into its own strategy. But … what do those people who deploy SDN have to say? ...
IT and business executives agree that digital transformation and the use of hybrid clouds are key to competitive success in the digital age, according to a new study conducted by IDG Research Services ...
Companies are beginning the business mobility transformation — transitioning from the client-server era to the mobile-cloud era — shifting at least one core business process to the mobile paradigm, according to the VMware 2015 State of Business Mobility Report ...
I thought I’d begin the year by making some predictions about what to look for in 2016 in the area of IT service management (ITSM). In addition, I thought I’d add a little color by placing some personal bets about the likelihood of real progress in each area in 2016. Feel free to share your own thoughts on these. If you’re more accurate than I am (which could easily transpire), I promise to celebrate your insights in December 2016 ...
According to Brocade, moving into 2016, more businesses are expected to leverage smart machines and transformative technologies to give them a clear competitive advantage. Brocade outlines the top transformative technology trends in networking to watch for in 2016 and beyond ...
There is growing industry attention to user, customer, and digital experience management — often condensed by the acronym UEM for “user experience management.” This attention is more than justified, but most of the buzz leaves out critical questions like, “What is user experience management?”, “Who really runs (or who should run) the UEM show in the digital age?”, “What are its real benefits?”, and “What’s still missing from most UEM-related deployments?” In this blog I’m going to attempt to provide a few insights on each of these questions ...
In research done in 2015, Enterprise Management Associates (EMA) looked at changing patterns of IT service management (ITSM) adoption across a population of 270 respondents in North America and Europe. One of the standout themes that emerged from our findings was the need for the service desk to become a more automated and analytically empowered center of authority across IT as a whole. Rather than casting the service desk as a reactive, low-tech bastion of ineffective customer interaction, the data outlined requirements for a much more dynamic ITSM team — a team that could govern decision making and automate actions in dialog with operations, development, and business stakeholders ...
As foreseen in previous years, the Application Performance Management (APM) market continues to develop, both in terms of numbers of providers and inherent functionality, particularly with regard to end user visibility. However, a lack of fundamental differentiation between many of the providers means that consolidation is to be expected, either due to the collapse of (over geared) Vendors, or via acquisition ...
EMA surveyed 306 respondents in North America, England, France, Germany, Australia, China and India about digital and IT transformation. The goal was in part to create a heat map around just what digital and IT transformation were in the minds of both IT and business stakeholders. One of the key lessons learned was that digital and IT transformation really do go hand in hand and both require a laser focus on obtaining the highest level of service performance and user experience ...
Retailers are investing heavily in digital business this year, according to the 2015 Retail & Consumer Holiday Outlook from PwC. This holiday season, 77% of retailers expect a 16% increase in digital revenues over last holiday season. PwC expects online shopping leaders to gain a 40% to 50% increase in digital revenues this holiday season ...
The importance of Application Performance Management is at an all time high. The overall importance of Application Performance Management for the IT Service, Application and Operation Management space as a whole, is still growing every year. This makes it worthwhile to look ahead to see what the future will look like for the Next Generation of Application Management solutions ...
Over the last few years I've tried to represent a clear and growing trend that I've come to call "Advanced IT Analytics" or AIA, in contrast with other industry terms such as "IT Operations Analytics" and "Big Data". My issue with the former is that AIA isn't restricted to operations, but can reach out across all of IT, including executives, service desk and ITSM teams, development and even non-IT business stakeholders. It is multi-use case and multi-stakeholder in value, as the same data mosaic may serve performance, security, change management, and DevOps requirements, while also supporting business stakeholders in areas such as customer experience and market planning ...
According to Forrester, 2016 will prove to be the most consequential year for companies adapting to digitally savvy, empowered customers. Forrester identified the top 10 critical success factors that will determine if companies thrive or fail in the age of the customer ...
What it means to build quality software has taken a beating over the years. We're no longer content to strive for defect-free code. We must also make sure the software meets both its functional and nonfunctional requirements. Only now with the rise of more Agile ways of thinking, we've placed the notion of a software requirement under the microscope, as building flexible, resilient software often trumps checking items off our requirements list. As a result, the tried and true Project Management Iron Triangle has taken its lumps. We've been trying to bend or rework the Iron Triangle for years, with limited success. Today, thanks to DevOps and Agile Architecture, we finally can ...
As the pace of business and technology innovation accelerates, IT organizations are under pressure to deliver software faster and at higher levels of quality. Automation is a key enabler for this process. We are conducting a new Enterprise Management Associates (EMA) study to uncover the key process and automation-driven competencies contributing to accelerated software delivery. A secondary goal is to uncover the relationships, if any, between these competencies and revenue growth ...
Legacy performance management solutions were architected for smaller, less-complex and static computing environments that did not change much from year-to-year. When all an IT team had to worry about was measuring infrastructure availability and utilization these tools were sufficient. But time has passed them by ...
As a follow-up to my previous columns on change management, I’d like to step back a little and shine a light on an even broader landscape. Here I’ll touch briefly on process, dialog, and workflow as a triad that can help IT organizations move forward toward a more efficient and potentially more business-aligned way of working ...
