The BSM Blog

January 26, 2017
Dennis Drogseth
EMA

Optimizing the end-user experience has many dimensions to it, and one key element of them is ensuring that any issues from password reset, to application access, to support for multiple endpoints by a single user are all addressed without your users feeling that they’re queuing up at the Department of Motor Vehicles. This blog leverages EMA research to examine how a truly efficient service desk can make itself all the more effective by becoming more transparent, less verbally visible, and yet ultimately far more end-user empowering ...

January 23, 2017
Julie Craig
EMA

Today’s complex computing environments make it difficult to achieve the visibility needed to effectively monitor end-to-end application delivery. For many modern applications, User Experience Monitoring (UEM) solutions are the only real way to measure application quality and responsiveness. As applications become more complex, diverse, and bandwidth intensive, UEM solutions become more essential ...

January 06, 2017
Tony Baer
Ovum

Big data continues to be the fastest-growing segment of the information management software market. New findings released by Ovum estimate that the big data market will grow from $1.7bn in 2016 to $9.4bn by 2020, comprising 10% of the overall market for information management tooling ...

December 07, 2016
Gabriel Lowy
Tech-Tonics

Unfortunately, most enterprise IT teams still monitor and manage user experience from traditional technology domain silos, such as server, network, application, device, operating system and security. As workloads continue to shift to new architecture, this approach only perpetuates an ineffective, costly and politically-charged environment. A unified approach allows IT teams to help their companies leverage technology investments to discover, interpret and respond to the myriad events that impact their operations, competitiveness, security and compliance ...

December 06, 2016
Gabriel Lowy
Tech-Tonics

In an age where a deeper understanding of customers is a competitive necessity, the inability to effectively correlate, analyze and act on all operational data represents a significant missed opportunity to improve decision outcomes and financial performance. Whether it is customers visiting your website, your employees engaging with them through a SaaS CRM application, an authorized executive accessing sensitive corporate data remotely, or an investor researching your investor relations site, secure UX (user experience) that meets the user's expectations is the hallmark of the secure UX enterprise ...

December 01, 2016
Dennis Drogseth
EMA

In my last blog, I expressed my opinion that IT operations teams may be about to enjoy a renaissance rather than dismally fading away — but only if they adopt new ways of working, measuring themselves and interacting with business stakeholders. In this blog, I'd like to discuss how technology investments can help smooth the way toward operational transformation with a few examples from recent interviews. More specifically, I'd like to focus on three key areas of innovation, all in some way related to Advanced IT Analytics ...

November 22, 2016
Dennis Drogseth
EMA

It's safe to say that the role of IT Operations is changing, but beyond that there are countless opinions about just why and how. Lately I've been hearing a growing number of doomsday prophecies about how operations professionals are going away as they shrink in importance to managing an infrastructure already being replaced by cloud. However, I see a strong and consistent trend that isn't a move away from operations, but rather a deliberate transformation of how IT operations teams work. So which vision is correct? Gloom and doom or new levels of empowerment and rebirth? ...

November 10, 2016
Jean Tunis
RootPerformance

Companies with B2C and SaaS B2B models must ensure that their websites and web applications are fast. To improve the speed of your site or application, whether on your internal or external network, you must focus on three key metrics that will help lead you in the right direction to plan for or solve performance issues. In this final blog of the series, I finish up with the most important metric of all – the one visitors care about – response time ...

November 09, 2016
Jean Tunis
RootPerformance

Companies with B2C and SaaS B2B models must ensure that their websites and web applications are fast. To improve the speed of your site or application, whether on your internal or external network, you must focus on three key metrics that will help lead you in the right direction to plan for or solve performance issues. In this blog, I discuss Metric #2: Number of Bytes Transferred ...

November 08, 2016
Jean Tunis
RootPerformance

With the increased scrutiny on web performance by Google, companies with B2C and SaaS B2B models must ensure that their websites and web applications are fast. It's widely accepted that the time it takes a web page to load should be something closer to 1 second. It's at this time that users begin to notice if an interface is slow. Most users are gone by the time 10 seconds comes around. If your site or application relies on users buying what you're selling, those seconds can mean the difference between a visitor buying from you or your competitor. To improve the speed of your site or application, whether on your internal or external network, you must focus on three key metrics that will help lead you in the right direction to plan for or solve performance issues. In this blog I discuss Metric #1: Number of HTTP Requests ...

November 04, 2016
Pete Goldin
APMdigest

Consumer software is seen as more reliable than enterprise software, and that consumer grade is the new standard for apps today, according to ScaleArc's annual survey of IT decision makers.

November 01, 2016
Pete Goldin
APMdigest

The average European organization loses millions of pounds/euros every year from an average of three critical IT events (CIE) per month (36 per year), according to a report titled Masters of Machines III—Mitigating the Impact of Critical IT Events from analyst firm Quocirca ...

October 26, 2016
Dennis Drogseth
EMA

This is my second blog targeting the next generation of IT service management, or ITSM 2.0. The first blog described the characteristics I see as defining ITSM 2.0. Here we’ll look more closely at the key challenges you might face in getting there from a more traditional ITSM background ...

October 20, 2016
Dennis Drogseth
EMA

I have been tracking a still largely unheralded phenomenon: ITSM teams in many organizations are evolving to take a leadership role in helping all of IT become more efficient, more business aligned, and ever more relevant to business outcomes. Indeed, an ITSM 2.0 is emerging that’s radically different from its inherited, reactive past in ways that are sometimes predictable but more often surprising ...

September 28, 2016
Dennis Drogseth
EMA

Enterprise Management Associates (EMA) is looking to extend the reach of its consulting practice, and we'll be soliciting your inputs on your priorities. But before you do, I'd like to share some of what we've learned from our work in the past ...

September 16, 2016
Pete Goldin
APMdigest

The worldwide public cloud services market is projected to grow 17.2 percent in 2016 to total $208.6 billion, up from $178 billion in 2015, according to Gartner. IT modernization is currently the top driver of public cloud adoption, followed by cost savings, innovation, agility and other benefits ...

September 15, 2016
Pete Goldin
APMdigest

A recent survey sponsored by Unisys Corporation shows a strong commitment among executives to adopting a digital business model, with the cloud as the key enabler ...

September 06, 2016
Pete Goldin
APMdigest

Business leaders looking to improve the quality of their customers’ digital experience agree they do not know where to start, according to research published by Actual Experience ...

August 31, 2016
Dennis Drogseth and Julie Craig
EMA

New joint research from EMA Vice President Dennis Drogseth and Julie Craig, Research Director for Application Management, spans advanced IT analytics, operational transformation, ITSM-operations integration and APM, and will examine all these technical dimensions and more, as they relate to optimizing the digital experience from both an IT and a business perspective. We will combine forces to examine digital experience management in all of its technical, organizational, process and business implications as they increasingly span the walls dividing today’s IT markets and organizational boundaries ...

August 30, 2016
Pete Goldin
APMdigest

Despite rapid adoption of new technologies to improve operations, a new survey found half of public sector IT professionals (51 percent) feel new IT technology paradigms, such as cloud and DevOps, are adding complexity to their organization rather than simplifying operations ...

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