The BSM Blog

September 18, 2015
Dennis Drogseth
EMA

EMA has just completed some new research on "Digital" and "IT Transformation." Our goal was to discover what the truth really is surrounding these critical (and sometimes overused) terms. We will be sharing some of the highlights of this research on September 30 ...

September 11, 2015
Pete Goldin
APMdigest

The three main reasons to distrust an online experience are inaccurate content (91 percent), website downtime (88 percent), and overly simple identity and authentication procedures (75 percent), according to a new report by Neustar in collaboration with the Ponemon Institute ...

September 02, 2015
Dennis Drogseth
EMA

In Part 3 of a three-part series on change management, I’ll look at how the technologies for service modeling, automation, visualization, and self-service are evolving to address the more dynamic demands of trends such as cloud, agile, and mobile ...

August 25, 2015
Dennis Drogseth
EMA

This is Part 2 of a three-part series on change management. In this blog, I’ll look at what it takes to make change management initiatives succeed — including metrics and requirements, best practice concerns, and some of the more common pitfalls ...

August 19, 2015
Dennis Drogseth
EMA

This is the first of a three-part series on change management. In this blog, I’ll try to answer the question, “What is change management?” from both a process and a benefits (or use-case) perspective ...

August 10, 2015
Tracy Corbo
EMA

EMA estimates that enterprise customers with cloud-based deployments are running an average of 20% of their workloads over public and/or private cloud. The problem is that cloud deployments often experience performance issues. Since traditional testing methods do not always catch these issues prior to deployment, optimization has become a requirement ...

August 05, 2015
Terry Critchley
Author of "Making It in IT"

The performance of an application depends on the availability of adequate IT resources, such as CPU, memory, storage and so on. We are concerned in this blog with I/O capability ...

August 03, 2015
Shamus McGillicuddy
EMA

Enterprise Management Associates (EMA) has discovered that application performance data is extremely valuable when enterprises apply big data analytics to IT monitoring data, and it might be helping in the area where you least expect – Infrastructure capacity planning ...

July 27, 2015
Pete Goldin
APMdigest

IT service management professionals spend a significant proportion of their time on repetitive and disjointed tasks rather than on providing end users with the services they need to be most productive, according to a recent Unisys Corporation poll ...

July 20, 2015
Pete Goldin
APMdigest

The effect of digital disruption on business has the potential to overturn incumbents and reshape markets faster than perhaps any force in history, according to a new report released today by the Global Center for Digital Business Transformation ...

July 17, 2015
Terry Critchley
Author of "Making It in IT"

Some of the outage figures quoted by organizations look ludicrously small to me. Without casting aspersions on the veracity of these figures (or availability statistics), I do feel that some examination of them is needed ...

July 14, 2015
Dennis Drogseth
EMA

In my last blog, I discussed how IT service management (ITSM) roles (and rules) are becoming more operations-aware. The blog examined a number of key game-changers for ITSM, including a growing requirement for shared analytics; the rise (not the demise) of the CMDB/CMS and service modeling; cloud as both a catalyst for innovation and a resource to be managed; and support for enterprise services such as facilities and HR. I also discussed two topics, mobility and unified endpoint management, that I’d like to examine in more depth here ...

July 10, 2015
Pete Goldin
APMdigest

Demand for new enterprise mobile applications is expected to rapidly increase, according to a new 451 Research global survey, sponsored by Kony.

July 08, 2015
Dennis Drogseth
EMA

Both the “rules” and the “roles” governing IT Service Management (ITSM) are evolving to support a far-broader need for inclusiveness across IT, and between IT and its service consumers. Recent EMA research, What Is the Future of IT Service Management? (March 2015), exposed a number of shifting trends that might surprise many in the industry ...

July 07, 2015
Dennis Drogseth
EMA

Both the “rules” and the “roles” governing IT Service Management (ITSM) are evolving to support a far-broader need for inclusiveness across IT, and between IT and its service consumers. Recent EMA research, What Is the Future of IT Service Management? (March 2015), exposed a number of shifting trends that might surprise many in the industry ...

June 30, 2015
Pete Goldin
APMdigest

European organizations with the strongest Operational Intelligence capability are most likely to conquer the complexity of the fastest growing IT concerns, according to a new report titled Masters of Machines II, from analyst firm Quocirca ...

June 26, 2015
Pete Goldin
APMdigest

While nearly half (45%) of service desks are interested in technology integration, 75% do not have the ability to calculate return on investment, according to new research by LANDESK in partnership with the Service Desk Institute (SDI) ...

June 24, 2015
Coen Meerbeek
Blue Factory Internet

Given the extent to which companies are contracting out their IT organization to other parties, outsourcing appears to be making a comeback. But migrating your IT infrastructure and management to the cloud or another party remains a hot topic. In the outsourcing procedure you lay down your criteria for the quality to be delivered by the other party. We have to do this, because otherwise the supplier will rest on his laurels, which is the last thing we want. So, we've got our criteria, but who's going to monitor them and how transparent are the figures? ...

June 22, 2015
Gabriel Lowy
Tech-Tonics

The "point of delivery", which is where users access composite apps, is the only perspective from which user experience should be evaluated. Thus, the most relevant metric for IT teams is not about infrastructure utilization. Instead, it is at what point of utilization the user experience begins to degrade. This means transaction completion. If transactions do not complete, user experience suffers as does business performance ...

June 19, 2015
Bob Wescott
The Every Computer Performance Book

When gathering performance data it is important to note that correlation does not prove causality ...

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