The BSM Blog

May 05, 2015
Gabriel Lowy
TechTonics

Companies are rapidly adopting DevOps practices to create higher-quality software faster and more efficiently to improve customer experience, lower IT costs and enhance productivity. But the key to success for software-driven businesses is delivering value with BizDevOps ...

May 01, 2015
Dennis Drogseth
EMA

In writing CMDB Systems: Making Change Work in the Age of Cloud and Agile, we gained a lot by talking to deployments. In the spirit of our own recommendations for how to manage and optimize a CMDB-related initiative, our goal was to learn from reality more than just preach a series of best practices. What I’ve chosen to write about here are just a few highlights, following four key areas of interest: Dialog, Communication and Stakeholder Planning; Architecture; Cloud; and Agile ...

April 30, 2015
Pete Goldin
APMdigest

Almost three-fourths (70%) of companies forget about documenting changes, up from 57% last year, according to Netwrix Corporation's 2015 State of IT Changes Survey. Undocumented changes pose a hidden threat to business continuity and the integrity of sensitive data. The survey shows that 67% of companies suffer from service downtime due to unauthorized or incorrect changes to system configurations, while the worst offenders are again enterprises in 73% of cases ...

April 22, 2015
Pete Goldin
APMdigest

comScore published a new report: 2015 US Digital Future in Focus, providing a year in review of the major shifts in digital consumer behavior that occurred in various online sectors, including mobile, social media, video, advertising, search and e-commerce. In addition, the report examines what insights can be gathered from these trends and what that means looking forward to the year ahead. Here is a sample of the findings ...

April 21, 2015
Coen Meerbeek
Blue Factory Internet

Choosing the right IT management software is sometimes like looking for a needle in a haystack. There's so much to choose from, and it all seems to do the same thing and is claimed to be fantastic. But things aren't always what they seem. In a world that's changing faster than ever, virtualization and commodity hardware make it extremely difficult for your organization to choose the right tools. To point you in the right direction, I have set out 6 basic rules ...

April 17, 2015
Pete Goldin
APMdigest

Unscheduled downtime has a dramatic financial impact on businesses of all sizes, yet most businesses don't have adequate recovery technologies in place, according to an independent national survey of IT professionals conducted by Dimensional Research and commissioned by Axcient ...

April 15, 2015
Dennis Drogseth
EMA

Everyone presumably loves a good mystery. And in fact the questions “What is a CMDB?” and “What is its relevance in the age of (cloud) (agile) (fill-in-the-blank)?” often provoke such conflicted industry responses that they do suggest the presence of some mystery underfoot. But we didn’t set out to write a mystery novel per se. Instead, CMDB Systems: Making Change Work in the Age of Cloud and Agile is designed to serve as both a guide and a chronicle of real-world experiences — honoring the mystery by sharing different points of view, while trying to help our readers optimize their CMDB planning for what is increasingly becoming a positive and successful initiative ...

April 08, 2015
Dennis Drogseth
EMA

Cultural transformation and eliminating IT silos may sound like an impossible dream — and indeed, perhaps “eliminating” is too strong a word. But the reality is that IT organizations must change toward a more responsive, business-aligned culture, as well as toward a more service-aware (versus siloed) way of working. So how do you begin? ...

March 26, 2015
Pete Goldin
APMdigest

A new report by Radware shows that 9% of the top 100 leading retail web pages took ten or more seconds to become interactive, which is down considerably from 22% of sites last quarter ...

March 24, 2015
Gabriel Lowy
TechTonics

With the proliferation of composite applications for cloud and mobility, monitoring individual components of the application delivery chain is no longer an effective way to assure user experience. IT organizations must evolve toward a unified approach that promotes collaboration and efficiency to better align with corporate return on investment (ROI) and risk management objectives ...

March 19, 2015
Pete Goldin
APMdigest

While most companies believe virtualization technology is a strategic priority, there are still clear risks that need to be addressed, according to a new report by Ixia entitled The State of Virtualization for Visibility Architecture 2015 ...

March 11, 2015
Dennis Drogseth
EMA

EMA recently completed some research looking at the future of IT Service Management (ITSM). The results just came in two weeks ago, and I’d like to share a few highlights with you here ...

February 25, 2015
Pete Goldin
APMdigest

Cloud computing adoption is increasing globally, with the majority of respondents citing hybrid cloud as their preferred option for greater agility and security, according to a study conducted by Vanson Bourne for EMC Corporation/

February 23, 2015
Jim Frey
Kentik

In my last post, I shared some key findings from an EMA research report published last fall that dove into the ways in which log analytics is being used to support network operations. Building on that, following are five recommendations that EMA is making on how best to think about log data as part of an integrated management architecture and strategy ...

February 10, 2015
Pete Goldin
APMdigest

A traditional approach to mobile application development for enterprises causes friction and misalignment between developers and designers, with 50 percent of respondents saying their projects fail to lock or get approved because of user interface issues, according to Bridging the Gap: Mobile App Design and Development, a survey from Kony ...

February 06, 2015
Jim Frey
Kentik

As network managers, engineers, and operators strive to protect the integrity and performance of enterprise networks, they are faced with an onslaught of data and metrics. They must wade quickly and carefully through this deluge in order to perform monitoring, troubleshooting, and planning. With recent trends moving technology toward software-defined and programmable infrastructure, as well as the parallel convergence of IT operations across multiple technology domains, network log data is being increasingly both used and appreciated. But proper and effective use of network log data is not without its challenges ...

January 30, 2015
Pete Goldin
APMdigest

Of those surveyed, 95% of IT managers said the success of their data centers relies on proper performance analytics and IT optimization, with close to half reporting their data center is “extremely reliant” on these factors. according to TeamQuest's Global IT Management survey ...

January 21, 2015
Pete Goldin
APMdigest

Enterprises are not prioritizing holistic monitoring technology and are missing the opportunity for early issue identification that could prevent customer-impacting problems and, ultimately, damage to the company’s reputation, according to a study conducted by Forrester Consulting on behalf of Virtual Instruments ...

January 16, 2015
Pete Goldin
APMdigest

Of those surveyed, 82 percent of CIOs admit that they are unable to meet their business’s need for immediate, always-on access to IT services, according to the Veeam Data Center Availability Report 2014 ...

January 14, 2015
Dennis Drogseth
EMA

If you think that ITSM is static and old hat, think twice. A huge number of innovations are just emerging. Some have been a long time in coming; while others are unexpected surprises — as analytics and automation are changing the ITSM game dramatically. Here are some trends that I’ve seen in 2014 that I expect will grow in importance in 2015 ...

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