BSM

Innovator, Firefighter, or Ghost? Cisco Survey Explores IT's Impact on Business
May 14, 2013

While the majority of IT professionals are confident in their ability to respond to the needs of the business, almost a third still equated the visibility of their IT department into their company's business initiatives to a foggy day in London, according to the 2013 Cisco Global IT Impact Survey ...

Q&A: EMA Talks About ITIL and Cloud
April 22, 2013

EMA VP Dennis Drogseth and EMA Director Torsten Volk discuss recent EMA research such as The Service Desk in the Age of Cloud and Agile and Demystifying Cloud as well as prior EMA research on cloud adoptions as they impact strategic management requirements ...

Service Assurance Key to Realizing the Benefits of Cloud and Big Data
April 16, 2013

Innovative business models and services such as cloud and big data analytics aren’t possible without a strategic Service Assurance portfolio underpinned by infrastructure management, according to a commissioned study conducted by Forrester Consulting on behalf of CA Technologies ...

Why You Need to Integrate IT Operations and IT Service Management
April 15, 2013

When you think about it, we’re not just focusing on application and network performance solely for the sake of performance. In today’s business environment, we’re focusing on performance because IT has become a service — and ultimately, we are the ones in charge of the delivery of that service. Given that reality, does it make any sense to treat IT operations management and IT service management as distinct and separate activities? I submit that it does not ...

How Good Are You At Blamestorming?
April 10, 2013

Blamestorming is a well-known game IT organizations spend hours playing every week. The goal of the game is to figure out the origin of an IT service degradation issue and collectively identify the one person — or the team — to blame ...

IT Analytics Emerging as Dissatisfaction Grows with APM and BSM Tools
March 18, 2013

Available since the early 1990s, enterprises have relied on hundreds of IT management tools to monitor their infrastructure elements and applications. Still the promise of monitoring remains elusive. Many of these IT management tools present raw data, but lack insight into the actual meaning buried in all that data ...

How Many IT Professionals Does it Take to Fix an Issue?
March 15, 2013

How many IT professionals does it take to fix an issue? The answer is five, working a combined average of 100 hours a week to fix unexpected IT issues, proving why IT continues to focus on efficiency ...

Service-Oriented IT Operations – A Framework for Improved Service Delivery
March 13, 2013

To help companies get their operations in shape to truly support business requirements, BlueStripe is advocating a service-oriented approach to application management ...

7 Steps to Coping with IT Chaos
March 11, 2013

I promised that I'd make some recommendations for handling all the chaos that potentially occurs when you combine ecosystem interdependencies with a more consumer-driven IT operational model. I’ve decided to highlight seven key points relevant to the problem ...

IT Struggling with Service Model Implementations, Survey Says
March 03, 2013

Enterprise IT staffs spend significant time struggling to keep up with change management, as well as trying to improve overall end-user service quality. To address these issues, IT managers have implemented service modeling projects, which have helped make some progress but there is still far from universal satisfaction, according to a new survey by Neebula Systems ...