BSM

April 17, 2014

In my previous blog, CMDB System Use Cases - Part One, I discussed use cases such as Change Impact Management and Change Automation, and Asset Management and Financial Optimization. In this follow-up blog I cover two more CMDB use cases ...

April 15, 2014

Helping data center personnel and enterprise IT professionals translate their data into information by isolating causal versus derived events is really relevant to businesses these days. In most of my explorations, I have discovered that organizations are using a best-of-breed approach to monitoring, in what has resulted in a sort of Balkanization of the data center ...

April 14, 2014

The least effective way to begin a CMDB deployment is to simply assume that by having the software in place and feeding it with assorted data you're building a system that will magically bring you value. That's why I like to stress "relevance" and "use case" when planning a CMDB initiative. The following is a summary of CMDB/CMS-related use-cases based on observations from real deployments ...

April 10, 2014

The PADS Framework, for Performance Analytics and Decision Support, represents a more holistic approach to adaptive, proactive and predictive operational data management and analysis. The framework links advanced performance management and big data analytics technologies to enable organizations to gain deep and real-time visibility into, and predictive intelligence from, increasingly complex virtualized and mobile systems across the entire application delivery chain ...

April 07, 2014

With consumers engaging more directly with businesses through mobile and social media, more than 60 percent of CIOs will focus more heavily on improving the customer experience and getting closer to customers, according to a new report released by IBM ...

April 02, 2014

Our relationship with technology is changing rapidly. It is becoming more intimate and personal, meaning that datacenter centric monitoring approaches that focus on availability and performance alone, while still essential, are only the beginning of what is required for a holistic technology monitoring strategy ...

March 27, 2014

In Part 2 of this article series, we will look at the rising popularity of Application Performance Monitoring (APM), the resurgence of BSM, and how APM and BSM are converging to achieve the goal of IT and business alignment ...

March 26, 2014

The world is full of paradoxes. To solve them, you have to look at the facts in a different, even nonconventional way. You have to step outside your bubble ...

March 25, 2014

Interest in Business Service Management (BSM) is resurging as companies strive to make their IT departments more responsive to their business needs. Simultaneously, APM has also emerged stronger in the last few years to encompass a broader scope in IT management. This two-article series looks at the evolution of BSM and APM, the key drivers for both technologies, and how we're seeing them converge to fulfill the promise of aligning IT with business ...

March 22, 2014

Technology spend outside of the IT department is growing rapidly, according to a new CA Technologies study. As software-driven business transformation becomes the norm and businesses use new applications to engage their employees and customers, this trend is expected to continue, and accelerate, in the years to come ...