BSM

November 12, 2014

This is the time of year when stores start to decorate with holly and tinsel, snowflakes and twinkling lights, as they prepare for the biggest revenue-generating season of the year. While online sales organizations do not need to hang any mistletoe, they should be preparing for what is becoming – more and more each year – their biggest sales season as well. As e-commerce represents a greater percentage of any company's revenue, the challenge to meet customer needs online is more important to the company's success each year. With this in mind, APMdigest asked experts from across the APM industry for their opinions on how to best prepare for the challenges of Black Friday, Cyber Monday, and the Holiday Shopping Season. The first six technologies presented here start out with mainstream APM capabilities that are essential to e-commerce success ...

November 05, 2014

There are a lot of apps being developed and hosted in the cloud, and those teams have a significant need to monitor and manage app performance. But what about the customers of those apps and services – IT and business operations teams that purchase and maintain portfolios of cloud apps for their organizations? They still support users who expect them to maintain high application service levels regardless of where the app runs. Unfortunately, most APM solutions on the market today aren't well suited to their needs. This is why many organizations who already have a myriad of systems management and monitoring tools are seeking alternatives able to help them manage their cloud-based apps. It's this gap – and emerging IT business operations customer base for APM – that will define the APM landscape in the years to come ...

July 23, 2014

At the Interop conference in April 2014, Riverbed conducted a short survey to determine whether and how application performance problems might affect an organization’s business. 80% of respondents indicated that slow business-critical applications negatively affect business performance ...

June 30, 2014

The concept — or perhaps the allure — of a “single pane of glass” or a unified dashboard by which IT departments can see the health of and control their IT environment has been around for at least 30 years ...

May 28, 2014

Almost half of IT professionals describe the current capability of their departments to do their jobs as "stretched" or "overstretched" according to a new survey by ManageEngine.

May 12, 2014

CIOs and other IT executives have made significant progress in their long-standing efforts to tightly align and coordinate their IT departments with their organizations’ business units. Despite this progress, obstacles remain before the vision of true IT and business integration can be fully realized, according to the results of the CIOs at a Technology and Cultural Crossroads survey ...

May 06, 2014

With every minute you can shave off root cause analysis, you get a minute closer to restoring the performance or availability of a process that's important to your business. But the plethora of monitoring tools used throughout your organization, each with its own root cause perspective about the IT environment, can lead to confusion, dysfunction and drawn-out debate when things go wrong. To get the most business value from these diverse views, you need to understand how they can work together ...

April 17, 2014

In my previous blog, CMDB System Use Cases - Part One, I discussed use cases such as Change Impact Management and Change Automation, and Asset Management and Financial Optimization. In this follow-up blog I cover two more CMDB use cases ...

April 15, 2014

Helping data center personnel and enterprise IT professionals translate their data into information by isolating causal versus derived events is really relevant to businesses these days. In most of my explorations, I have discovered that organizations are using a best-of-breed approach to monitoring, in what has resulted in a sort of Balkanization of the data center ...

April 14, 2014

The least effective way to begin a CMDB deployment is to simply assume that by having the software in place and feeding it with assorted data you're building a system that will magically bring you value. That's why I like to stress "relevance" and "use case" when planning a CMDB initiative. The following is a summary of CMDB/CMS-related use-cases based on observations from real deployments ...

April 10, 2014

The PADS Framework, for Performance Analytics and Decision Support, represents a more holistic approach to adaptive, proactive and predictive operational data management and analysis. The framework links advanced performance management and big data analytics technologies to enable organizations to gain deep and real-time visibility into, and predictive intelligence from, increasingly complex virtualized and mobile systems across the entire application delivery chain ...

April 07, 2014

With consumers engaging more directly with businesses through mobile and social media, more than 60 percent of CIOs will focus more heavily on improving the customer experience and getting closer to customers, according to a new report released by IBM ...

April 02, 2014

Our relationship with technology is changing rapidly. It is becoming more intimate and personal, meaning that datacenter centric monitoring approaches that focus on availability and performance alone, while still essential, are only the beginning of what is required for a holistic technology monitoring strategy ...

March 27, 2014

In Part 2 of this article series, we will look at the rising popularity of Application Performance Monitoring (APM), the resurgence of BSM, and how APM and BSM are converging to achieve the goal of IT and business alignment ...

March 26, 2014

The world is full of paradoxes. To solve them, you have to look at the facts in a different, even nonconventional way. You have to step outside your bubble ...

March 25, 2014

Interest in Business Service Management (BSM) is resurging as companies strive to make their IT departments more responsive to their business needs. Simultaneously, APM has also emerged stronger in the last few years to encompass a broader scope in IT management. This two-article series looks at the evolution of BSM and APM, the key drivers for both technologies, and how we're seeing them converge to fulfill the promise of aligning IT with business ...

March 21, 2014

A recent study conducted by CA Technologies, The Changing Role of IT and What to Do About It, provides both a wakeup call and some guidance for CIOs and IT leaders not wanting to follow the path of the dinosaur to extinction ...

March 12, 2014

You've probably seen a couple of statistics that support of service-centric mapping: 80% of unplanned business service downtime is due to change, and that more than 50% of unplanned downtime is the result of human error ...

March 06, 2014

Here are some monitoring solution predictions I expect during 2014 to help with the call to action that I have summarized from my report ...

March 05, 2014

My top level advice is that during 2014, I&O has to concentrate on monitoring business technology which serves external customers. In fact this is not just a call for I&O professionals but also the rest of the business including marketing and eBusiness professionals. Why? Well just take a look at the near weekly media reports on "computer glitches" during 2013. These glitches meant lost revenue but more seriously impacted the brand image. Technology fuels business and this means that monitoring has to be a strategic business concern. So to avoid your company being the next computer glitch headline you should ...

February 24, 2014

Today, there is a convergence of factors coming together like a perfect storm, making Application Performance Management (APM) more important than ever. On Part One of this list, industry experts - from analysts and consultants to users and the top vendors - demonstrate just how many impending challenges make APM an absolute necessity in 2014 ...

February 21, 2014

Just as a body is a single unit comprised of many different and unique parts, which – though different – all work towards the achievement of a single end: that is, the well-being of the body, so too are modern organizations comprised of many constituent units that are interdependent and connected and yet behave somewhat autonomously within the overall organizational ecosystem ...

February 12, 2014

In spite of the array of confusing opinions, bad press, and general contentiousness that has recently surrounded Configuration Management Database (CMDB) deployments, EMA is seeing a resurgence of interest in both the CMDB and the more federated Configuration Management System (CMS) ...

February 04, 2014

The Enterprise IT support center has become a feature of almost every enterprise, but it is becoming commoditized and may be displaced by external service providers unless it can justify its existence ...

January 31, 2014

Consider the cardiovascular system, which consists of the heart, pulmonary and systemic circulation loops, and blood vessels, and the approximately five liters of blood that the blood vessels transport. All of these elements combine into a single system that is responsible for the sustenance, regulation and protection of each individual human. But – more importantly for the purposes of this article – the cardiovascular system can also be likened to a business service ...

January 27, 2014

Increasing infrastructure complexity has affected the role of nearly all IT professionals, creating the need for new skillsets, including the ability to help companies make informed, strategic business decisions, according to the SolarWinds New IT Survey ...

January 16, 2014

CA Technologies announced its top five IT predictions for 2014 ...

January 14, 2014

The first step in making any system more automatic (and thus more reliable) is to dramatically reduce the amount of manual maintenance required ...

January 13, 2014

The Configuration Management Database, or CMDB, was conceived a few years back as a way to discover and maintain a repository of all components on which an application is dependent, along with information about their relationships. The thought was that combining the CMDB with real-time monitoring metrics obtained from the underlying components could provide insight into the health state of complex applications, with early warning of incipient problems, and guidance to root cause when incidents do occur. Sounds like a really great idea. Why then, has the CMDB seen only limited adoption and little commercial success?

December 20, 2013

Compuware Corporation announced its top technology predictions for 2014 ...

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