BSM

Reclaiming BSM from the Tools Vendors
February 18, 2011

Many people think BSM is a set of tools/applications provided by a number of software tools vendors. In many cases, people can be forgiven for taking this view because the tools vendors sometimes do make it sound like you will get great business benefits purely by buying their tools. If you look at the available definitions of BSM, you might also find this view further reinforced – which I think is misleading and a real shame as the tools are only a part of the solution.

5 Facts You Should Know About Predictive Analytics
February 14, 2011

Pete Goldin, Editor-in-Chief of BSMdigest, clarifies some of the facts about Predictive Analytics and BSM.

BSM to the Rescue
January 11, 2011

Bill Karpovich, CEO and Co-Founder of Zenoss, talks about his company's 2010 Virtualization and Cloud Computing Survey, which took the temperature of over 200 IT professionals about their reasons for using virtualization and the cloud: The conclusion that most piqued our interest here at Zenoss was that the number two concern about cloud computing, after security, was management/monitoring ...

Managing Data Center Costs with BSM
January 11, 2011

Often, IT budget costs appear expensive as a result of being inflated by arbitrary allocation and loading of costs that should be shared or are otherwise improperly assigned. Unfortunately, old habits die-hard and the misallocation of costs continues to the detriment of both the organization and mainframe computing. The results are business decisions that result in more expensive, less efficient computing operations. This can be remedied using today’s automated cost tracking and reporting tools in conjunction with a program of cost optimization ...

An Interview with BMC VP of Strategy - Part Two
January 11, 2011

Herb VanHook, Vice President of Strategy in the Office of the CTO at BMC, talks about BMC's latest news and products.

An Interview with BMC VP of Strategy - Part One
January 11, 2011

Herb VanHook, Vice President of Strategy in the Office of the CTO at BMC, talks about BSM and cloud management.

BMC's 4 Steps to Launching Shared Services
January 10, 2011

Many businesses have, over time, multiple ERP systems across the enterprise, due to acquisitions or as a result of business units creating their own IT systems and support ... Consolidating these systems into a single, shared service enables you to leverage economies of scale while also providing a consistent level of service across the enterprise ...

An Interview with Zyrion CEO
December 08, 2010

Vikas Aggarwal, founder and CEO of Zyrion, discusses Business Service Management in the cloud, and new BSM technologies and approaches for the modern datacenter.

Points of Integration
December 07, 2010

Sometimes… OK most of the time … the terms and words we use for “things” in service management are in themselves landmines.

One of the worst culprits is of course the term “CMDB” which I like to compare to "The Holy Roman Empire" – which as H.G. Wells pointed out was neither "holy" nor "Roman" nor an "Empire". Well, the CMDB is not about anyone but ITIL’s definition of "configuration management" and in the end, it isn’t, or shouldn’t be, understood as a physical database, either.

11 Predictions for 2011
December 02, 2010

Industry experts give their predictions for how Business Service Management will change and how it will impact business in 2011.