March 03, 2013

Enterprise IT staffs spend significant time struggling to keep up with change management, as well as trying to improve overall end-user service quality. To address these issues, IT managers have implemented service modeling projects, which have helped make some progress but there is still far from universal satisfaction, according to a new survey by Neebula Systems ...

January 29, 2013

Will Cappelli, Gartner Research VP in Enterprise Management, talks about the future of Analytics and Application Performance Management ...

December 19, 2012

Industry experts - from analysts and consultants to users and the top vendors - offer thoughtful, insightful, and sometimes controversial and contradictory predictions on how APM will change and impact business in 2013 ...

December 18, 2012

If you are considering implementing an ITIL-based ITSM solution for your IT Organization, you may consider starting with the ITIL Lite bare essentials option. In today’s blog, I would like to talk about the 5 minimum components required to start an ITIL implementation ...

December 13, 2012

Dennis Drogseth, VP of Research at Enterprise Management Associates (EMA), talks about the benefits of Advanced Performance Analytics (APA), and looks to the future of the technology ...

October 25, 2012

This is an epic list of mistakes. These are the top reasons why APM deployments fail, according to many of the industry's top experts – including consultants, analysts, vendors and users – and also some of the solutions that help you overcome these challenges ...

August 08, 2012

Efficient APM is all about giving insights into the inter-dependency of all devices and showing various business transactions that are taking place to realize what an end-user is experiencing ... At the end of the day, the ultimate goal is to create systems that are robust and can give real-time visibility into events and transactions ...

July 03, 2012

Last Fall, I wrote two blogs on BSM Analytics: What Are They? And Why Should You Care? This Summer I’m taking that idea several giant steps forward and developing what at EMA we call a “Radar” – our equivalent I suppose to a “Magic Quadrant” – to look at advanced performance analytics in context with vendor designs, deployment successes and use-case related strengths and weaknesses ...

June 11, 2012

Multisourced IT operating models are increasingly common and offer many potential benefits ... One way to address the challenges posed by multisourcing is through a discrete Service Integration and Management (SIAM) function. An effective SIAM function enables organizations to take advantage of the flexibility and innovation of multisourcing and standard services while delivering integrated services to the business ...

May 17, 2012

On May 8, 2012, EMA announced that it was combining my Business Service Management practice with Julie Craig’s Application Management practice – into the newly unified practice area Application and Business Services ...

February 24, 2012

As someone who might call himself a “humanist” who has worked 31 years in high technology as of this April – I’ve developed a few areas of persistent complaint that seem to reoccur without getting much better. And having spent thirty-one years in the industry, and therefore getting old — I guess I’ve come to feel entitled to a little orneriness from time to time.

February 22, 2012

On the one hand, many in the industry have begun to dismiss the CMDB as well past its prime, at least in terms of industry hype and attention. For this rather significant population, the CMDB has evolved into a complex and demanding data store with tangible but difficult-to-justify benefits, with questionable relationships to cloud computing and other more dynamic technologies and trends. On the other hand, there have been some significant improvements over the last three to four years ...

January 30, 2012

At the beginning of this month, EMA analysts were asked for their predictions about what 2012 might bring. Responses spanned management solutions across applications, systems, network, security, services, assets, desktops, and mobile devices, as well as business intelligence and content management ...

January 08, 2012

I thought I’d present a few highlights that reflect a definite progression to show how and why cloud IS in fact becoming assimilated by IT. You, by the way, are the very first to see some of these results thanks to the way APMdigest deadlines fell in the process of preparing the analysis ...

January 04, 2012

As a continuation of the APMdigest list of predictions for 2012, industry experts offer a range of predictions specifically on cloud management, and Application Performance Management in the cloud ...

December 05, 2011

Having just attended one of IBM’s analyst events in which fairly predictable themes like "cloud", "mobility", "analytics" and "dev /ops" were mixed with less industry-wide themes—such as "Smart Cities", and IBM’s distinctive initiative in the verticals area, it occurred to me once again that IT organizations are going through not one but multiple revolutions. And these revolutions don’t often align in either convenient or even logical ways ...

November 11, 2011

Back in the “good” or “bad” old days, life used to be simpler for those of us focused on BSM. Application Management, though strategic, was domain-centric and BSM was where everything came together. But as technologies evolved, and a growing focus on real-time currency, in part due to cloud, caused a combination of panic and realignment in many IT organizations, APM became more cross-domain in nature and BSM became more of a watchword for strategies that get postponed for blue skies and quieter times ...

October 17, 2011

This blog is the second in a series to help you getter a better sense of what kind of analytic technologies are available in the market today and how they might best apply to your environment.

September 26, 2011

"Analytics" is -- like many words applied to BSM, service management and the management of applications and networked infrastructures -- a somewhat conflicted term.

September 22, 2011

Today’s market environment demands businesses to change and adapt rapidly according to market dynamics, while still remaining in control. For business, these dynamics can mean sifting through what can amount to petabytes of data to act tactically and strategically ...

August 26, 2011

After spending more time than I might have liked relating just about everything I cover to cloud computing adoption – from CMDB/CMS systems, to cross-domain automation technologies, to BSM dashboards with advanced analytics, User Experience Management, to a service-centric vision of asset management, etc. – I have come to see cloud computing also has more than a few dark sides quite apart from the most obvious first-blush security and data control issues.

July 22, 2011

Dennis Drogseth, VP at EMA, wraps up his series of articles about CMDB/CMS.

July 22, 2011

Craig McDonogh, Sr. Product Marketing Manager at ServiceNow, talks about the past, present and future of CMDB.

July 20, 2011

Dennis Drogseth outlines CMDB/CMS use cases for Service Impact Management.

July 20, 2011

Dennis Drogseth outlines CMDB/CMS use cases for Change Management and Change Impact Analysis.

July 20, 2011

Dennis Drogseth outlines CMDB/CMS use cases for Asset Management and Financial Optimization.

July 20, 2011

Before you even get started looking to invest in a CMDB or CMS, you should know WHAT it is you want to achieve and have a pretty good idea who’s involved. This list provides you with 16 questions you should be asking ...

July 20, 2011

Dennis Drogseth, VP at EMA, shares the insights he gained from his in-depth research into the current state of the CMDB/CMS market.

June 20, 2011

EMA just completed a radar analysis of eleven vendors and talked to more than 20 CMDB/CMS deployments in North America and Europe. The research confirmed my views that CMDB-related technologies are evolving to become more dynamic, more real-time, more deployable, more use-case directed, and more varied in design. They are also becoming more essential than ever—spurred in part, ironically – by cloud computing which is pressuring companies to move towards a more cross-domain, and ultimately more service-centric model for management.

June 16, 2011

The interesting thing I come across regarding BSM is the gap between concept and lab with the reality of the client consumption. Let's face it, a full blown, all concepts, process and product BSM solution is an expensive proposition and a journey rather than a purchase or a project.

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