Consumer Apps Beat Enterprise Apps on Performance
November 04, 2016

Pete Goldin
APMdigest

Share this

Consumer software is seen as more reliable than enterprise software, and that consumer grade is the new standard for apps today, according to ScaleArc's annual survey of IT decision makers.

“It is clear that consumer grade is the new enterprise grade,” said Justin Barney, president and CEO of ScaleArc. “Even IT decision makers who build enterprise apps recognize that they, and the general public, have a better experience on their personal apps than their work apps. We’ve all lost patience with websites and apps that don’t offer optimal performance.”

Organizations responsible for building enterprise applications have also felt the additional pressures of meeting higher demands from its users.

“We’ve seen the shift in expectations in our customer base,” said Michael Atkins, IT operations for DealerSocket. “People are mobile all the time and always connected, so whether it’s a work app or a personal app, no one has the patience for it to be slow or – worse yet – offline. That experience has raised the bar for the service level we have to deliver with our enterprise SaaS offering.”

Setting a New Performance Standard

More than three-quarters (78 percent) of the IT decision makers participating in the survey agreed that consumer grade is the new standard for apps today.

The reasons cited for the shift were:

■ Better interfaces (54 percent)

■ Less likely to be sluggish (32 percent)

■ Less downtime (31 percent)

Survey respondents stated that performance requirements of consumer apps are higher because of their greater visibility (52 percent) and the need for them to make money (28 percent).

Almost one-third (31 percent) of the IT decision makers polled believe that companies developing consumer apps attract more talented people to design them, another reason behind their superior performance.

Consumer Apps vs. Enterprise Software

The vast majority (81 percent) of survey respondents said that consumer software is more reliable than enterprise software, with better software performance being a primary factor. More specifically, they stated that:

■ Consumer apps have faster performance (33 percent)

■ Consumer apps have zero downtime (26 percent)

■ Consumer apps have fewer crashes (26 percent)

Nearly 40 percent of the IT decision makers who responded to ScaleArc’s survey work for companies that deliver apps or services for other companies.

“However, even this group, responsible for SLAs in excess of 99.99 percent, overwhelmingly said they find consumer apps to be more reliable than enterprise apps,” Barney explained.

Most IT workers surveyed said they switch to consumer software products when enterprise software doesn’t work. Consumer products they turn to include Skype (37 percent), Dropbox (34 percent), Google Docs (34 percent) and Google Drive (34 percent).

Roughly 95 percent of the respondents said they would be negatively impacted if a website were slow or had downtime, with popular consumer sites easily beating out enterprise sites in terms of the impact of poor performance. Nearly 80 percent of the respondents would be impacted if Google were down, and 26 percent would be impacted if Facebook were down or slow. In contrast, only 18 percent of respondents noted they would be impacted if a business application such as web conferencing didn’t perform.

Survey Methodology: ScaleArc’s annual survey polled 528 IT decision makers who work for companies that primarily deliver apps or services for other businesses (39 percent) or for consumers (32 percent).

Share this

The Latest

July 21, 2017

Public sector organizations undergoing digital transformation are losing confidence in IT Operations' ability to manage the influx of new technologies and evolving expectations, according to the 2017 Splunk Public Sector IT Operations Survey ...

July 20, 2017

It's no surprise that web application quality is incredibly important for businesses; 99 percent of those surveyed by Sencha are in agreement. But despite technological advances in testing, including automation, problems with web application quality remain an issue for most businesses ...

July 19, 2017

Market hype and growing interest in artificial intelligence (AI) are pushing established software vendors to introduce AI into their product strategy, creating considerable confusion in the process, according to Gartner. Analysts predict that by 2020, AI technologies will be virtually pervasive in almost every new software product and service ...

July 18, 2017

Organizations are encountering user, revenue or customer-impacting digital performance problems once every five days, according a new study by Dynatrace. Furthermore, the study reveals that individuals are losing a quarter of their working lives battling to address these problems ...

July 17, 2017
Mobile devices account for more than 60 percent of all digital minutes in all 9 markets profiled in comScore's report: Mobile’s Hierarchy of Needs ...
July 14, 2017

Cloud adoption is still the most vexing factor in increased network complexity, ahead of the internet of things (IoT), software-defined networking (SDN), and network functions virtualization (NFV), according to a new survey conducted by Kentik ...

July 13, 2017

Gigabit speeds and new technologies are driving new capabilities and even more opportunities to innovate and differentiate. Faster compute, new applications and more storage are all working together to enable greater efficiency and greater power. Yet with opportunity comes complexity ...

July 12, 2017

Achieving broad competence in event-driven IT will be a top three priority for the majority of global enterprise CIOs by 2020, according to Gartner, Inc. Defining an event-centric digital business strategy will be key to delivering on the growth agenda that many CEOs see as their highest business priority ...

July 11, 2017

It's not especially surprising that a new IT survey shows that cloud use for business and government poses challenges. In significant numbers across the board, respondents cited cloud complexity, compliance and security, cost control, speed of delivery, and domain expertise as the cloud problems their organizations were working to overcome this year ...

July 10, 2017
Your organization's Application Management and IT Help Desk teams are your "first line of defense," and they also wear many hats. One of the biggest challenges they face is the management of application portfolios. To help ensure your application and help desk operations are effective and manageable, there are a few simple things that IT leaders can do ...