The Data Center: IT's Halloween Fear Factory
October 31, 2016

Kong Yang
SolarWinds

Share this

I was working in the data center, late one night
When my eyes beheld an eerie sight
For my infrastructure began to screech
And suddenly there was a breach …

 
Hey, it's Halloween, how could I not take advantage of the opportunity for a little IT-style "Monster Mash?"

The spookiest day of the year is here, and Halloween is actually a good reminder that trouble in the data center is always lurking just beneath the application surface, ready to wreak havoc at any moment.

So, in the spirit of Halloween, SolarWinds recently asked our THWACK community of IT professionals their deepest, darkest IT fears. While some are definitely good for a chuckle, and you'll probably just nod your head in agreement at others, the responses simply allude to the fact that in IT, if things can go wrong, they usually will, and how important it is to be prepared to address the many challenges that exist.

Here are a handful of the responses we got:

■ Stupidity. Yes, my number one fear is stupidity. Not mine, mind you, but others'. For example, I recently walked into a client's site and found a ton of power strips laying on the floor behind their telecom racks. It would have been so easy for someone to have simply tripped over one, unplugging it in the process. Doing so would have caused an outage to an entire manufacturing plant.

■ My greatest IT fear (and fear is general) is clowns on backhoes digging all around our facility looking for that undocumented fiber or twisted pair. (Shudder.)

■ My greatest fear is upper management not understanding the importance of redundancy. Our ERP system is at headquarters and all plants communicate with it almost nonstop for labels and shipping information to get product out. Having headquarters' WAN connection die and then needing to wait for hardware to arrive to replace it would bring business to a halt.

■ My leading fear is our monitoring software either taking an unscheduled dirt nap for some reason or otherwise becoming unavailable. Flying blind in this day and age is a scary proposition. It would indeed be a dark day.

■ Human error can be the worst nightmare of all. I've seen overly enthusiastic electricians and phone technicians cut lines they weren't supposed to.

■ Aside from my technological nightmares, my biggest fear is a server fan eating my beard. There are some devices out there (NexSAN SATABeast, anyone?) that have massive fans, and I've come close to being eaten alive a few times. Aside from the immediate pain, the call to support to get a replacement fan would be quite awkward...

■ My biggest fear? That a "new" and as of yet undetected vulnerability is wreaking havoc in my environment, letting bad guys take whatever data they want even as I write this … and that it then ends up on every news channel with our company logo big and bold.

■ Natural disasters are especially frightening to me as an IT professional, whether it be hurricanes, tornadoes or particularly earthquakes. I'm both curious (and not interested) in finding out the technological ramifications an earthquake would have in our data center and the subsequent ripple (no pun intended … OK, pun intended) effect throughout the organization. Not just server racks, but the smaller stuff, too, like all the creative ways an earthquake would kill spinning hard drives. (Though, if racks are just falling over, hard drives would probably be the least of our worries.)

■ I'm deathly afraid that there's ransomware living on some of our critical production and backup data without us knowing it, and then someone decides to pull the trigger and poof! All of our production and backup data are encrypted.

■ Weather in general has me always freaked out! Water and data centers don't mix well.

While data center-destroying clowns may not be so likely, some of these fears are definitely legitimate. Another fear many systems administrators have is staying relevant today and into the future, especially considering the continual and rapid rate of change we see in the data center (think hyperconvergence, the cloud and hybrid IT, microservices, containers, DevOps, serverless architecture, etc.). So, in closing, I thought I'd provide some advice I think may help:

Develop an application-centric mindset

What matters to the business most is that applications are working well all the time, because every business, and every component of every business, is now dependent on applications. The modern systems administrator needs to think about application uptime and performance first and foremost — end user experience metrics are now part of the CIO's SLA.

Use monitoring with discipline to be the "silent hero"

Given the importance of application uptime and performance, systems and application monitoring needs to become second nature. Systems administrators must implement and manage comprehensive monitoring solutions in order to optimize application performance, realign resources, identify early warning signs of problems and take proactive action. By finding and solving a problem before any end users even know there is a problem, the systems administrator becomes the "silent hero."

Embrace the role of strategic adviser rather than simply remaining a problem fixer

Thanks to the consumerization of technology, the control of many technology decisions has shifted from systems administrator to the end user. This means systems administrators should look to provide insight and advice to all parts of the business to help end users and department leaders make intelligent choices, rather than just responding to tickets.

Learn how to make the right technology decisions for the business

There is a myriad new technologies available to IT: from those mentioned above to IoT to big data. Systems administrators must be smart about choosing the technologies that can truly add value to the business and be able to integrate them when they reach the right level of maturity.

Always keep security top of mind

Whatever a systems administrator does, security needs to be a top priority. The sophistication of attacks is increasing and evolving just as quickly as organizations can prepare for them, sometimes faster. Exacerbating the issue is how much sensitive information companies are storing in today's era of Big Data. And the weakest link remain the end users. Today's systems administrators must continually take steps to ensure the security of their organizations' digital infrastructure.

Kong Yang is a Head Geek at SolarWinds.

Share this

The Latest

November 17, 2017

Just in time for the holiday shopping season, APMdigest asked experts from across the industry for their opinions on the best way to measure eCommerce performance, in terms of applications, networks and infrastructure. Part 3, the final installment, covers the customer journey ...

November 16, 2017

Just in time for the holiday shopping season, APMdigest asked experts from across the industry for their opinions on the best way to measure eCommerce performance, in terms of applications, networks and infrastructure. Part 2 covers APM and monitoring ...

November 15, 2017

As the holiday shopping season looms ahead, and online sales are positioned to challenge or even beat in-store purchases, eCommerce is on the minds of many decision makers. To help organizations decide how to gauge their eCommerce success, APMdigest compiled a list of expert opinions on the best way to measure eCommerce performance ...

November 14, 2017

More than 90 percent of respondents are concerned about data and application security in public clouds while nearly 60 percent of respondents reported that public cloud environments make it more difficult to obtain visibility into data traffic, according to a new Cloud Security survey ...

November 13, 2017

Today's technology advances have enabled end-users to operate more efficiently, and for businesses to more easily interact with customers and gather and store huge amounts of data that previously would be impossible to collect. In kind, IT departments can also collect valuable telemetry from their distributed enterprise devices to allow for many of the same benefits. But now that all this data is within reach, how can organizations make sense of it all? ...

November 09, 2017

CIOs trying to lead digital transformation at the speed needed to succeed need a mix of three scale accelerators, according to Gartner, Inc. The three scale accelerators include: digital dexterity, network effect technologies, and an industrialized digital platform ...

November 08, 2017

While the majority of IT practitioners in the UK believe their organization is equipped to support digital services, over half of them also say they face consumer-impacting incidents at least one or more times a week, sometimes costing their organizations millions in lost revenue for every hour that an application is down, according to PagerDuty's State of Digital Operations Report: United Kingdom ...

November 07, 2017

Today's IT is under considerable pressure to remain agile, responsive and scalable to meet the changing needs of business. IT infrastructure can't become a bottleneck, it must be the enabler. But as new paradigms, such as DevOps, are adopted, data center complexity increases and infrastructure constraints can block the ability to achieve these goals ...

November 06, 2017

It's 3:47am. You and the rest of the Ops team have been summoned from your peaceful slumber to mitigate an application delivery outage. Your mind races as you switch to problem solving mode. It's time to start thinking about how to make this mitigation FUN! ...

November 03, 2017

With the increased complexity of IT environments, the rising cyber threats and the growing number of IT alerts, IT organizations have come to the realization that throwing more people at IT issues doesn't solve the problem ...