April 19, 2017

A majority of senior IT leaders and decision-making managers of large companies surveyed around the world indicate their organizations have yet to fully embrace the aspects of IT Transformation needed to remain competitive, according to a new study conducted by Enterprise Strategy Group (ESG) ...

April 12, 2017

Is composable infrastructure the right choice for your IT environment? The following are 5 key questions that can help you begin to explore the capabilities of composable infrastructure and its applicability within your own IT environment ...

April 11, 2017

What is composable infrastructure, and is it the right choice for your IT environment? That's the question on many CIOs' minds today as they work to position their organizations as "digitally driven," delivering better, deeper, faster user experiences and a more agile response to change in whatever vertical market you do business in today ...

March 31, 2017

IT operations staff are spending over 30% of their time on new service requests and supporting issue resolution, while only 15% of their time is allocated to innovation, according to Optimization Drives Digital Transformation, a new report published by Dimension Data reveals ...

March 27, 2017

APMdigest has added 2 new Hot Topics: IT Service Management (ITSM) and Digital Transformation.

March 24, 2017

A growing IT delivery gap is slowing down the majority of the businesses surveyed and directly putting revenue at risk, according to MuleSoft's 2017 Connectivity Benchmark Report on digital transformation initiatives and the business impact of APIs ...

March 21, 2017

The majority of IT executives believe investment in IT Service Management (ITSM) is important to gain the agility needed to compete in an era of global, cross-industry disruption and digital transformation, according to Delivering Value to Today’s Digital Enterprise: The State of IT Service Management 2017, a report by BMC, conducted in association with Forbes ...

March 01, 2017

A new update to the Worldwide Digital Transformation Spending Guide from International Data Corporation (IDC) forecasts worldwide spending on digital transformation (DX) technologies to be more than $1.2 trillion in 2017, an increase of 17.8% over 2016.

January 31, 2017

One third (33 percent) of enterprises globally are underprepared for “digital transformation” – the process of replacing legacy networks and dedicated service platforms with a coherent digital environment that is flexible, cost-effective, and capable of delivering changes rapidly and dynamically – according to Ovum ...

January 13, 2017

Digital transformation is a key initiative for enterprises that want to reach new customers and offer greater value via technology. Changing user expectations, new modes of engagement and the need to improve responsiveness are the main factors driving companies to update outdated processes and develop new applications as part of a digital transformation strategy. But in order to deliver on the promise of digital transformation, organizations must also modernize their IT infrastructure to support speed, scale and change ...

January 04, 2017

IDC has been chronicling the emergence and evolution of the 3rd Platform, built on cloud, mobile, big data/analytics, and social technologies, for nearly a decade. Over the past several years, the adoption of these technologies has accelerated as enterprises commit to the 3rd Platform and undergo digital transformation (DX) on a massive scale. Looking forward, IDC predicts that digital transformation will attain macroeconomic scale over the next three to four years, changing the way enterprises operate and reshaping the global economy. This is the dawn of the "DX Economy" ...

January 03, 2017

Riverbed highlights the following trends and predictions for 2017, covering digital transformation, software-defined everything and more ...

December 01, 2016

In my last blog, I expressed my opinion that IT operations teams may be about to enjoy a renaissance rather than dismally fading away — but only if they adopt new ways of working, measuring themselves and interacting with business stakeholders. In this blog, I'd like to discuss how technology investments can help smooth the way toward operational transformation with a few examples from recent interviews. More specifically, I'd like to focus on three key areas of innovation, all in some way related to Advanced IT Analytics ...

November 22, 2016

It's safe to say that the role of IT Operations is changing, but beyond that there are countless opinions about just why and how. Lately I've been hearing a growing number of doomsday prophecies about how operations professionals are going away as they shrink in importance to managing an infrastructure already being replaced by cloud. However, I see a strong and consistent trend that isn't a move away from operations, but rather a deliberate transformation of how IT operations teams work. So which vision is correct? Gloom and doom or new levels of empowerment and rebirth? ...

October 21, 2016

The first two parts of this series examined why your organization's digital transformation strategy is likely creating a performance gap between what your business needs and what you can actually deliver. So now let's explore how to close that gap by building a more capable and scalable network ...

October 20, 2016

I have been tracking a still largely unheralded phenomenon: ITSM teams in many organizations are evolving to take a leadership role in helping all of IT become more efficient, more business aligned, and ever more relevant to business outcomes. Indeed, an ITSM 2.0 is emerging that’s radically different from its inherited, reactive past in ways that are sometimes predictable but more often surprising ...

September 30, 2016

A new survey by CA Technologies – Keeping Score: Why Digital Transformation Matters – demonstrates the strong connection between business performance and the technologies and practices that underpin digital transformation, yet reveals a significant opportunity for growth. The global study of senior level business and IT executives study further revealed that deepening adoption of practices such as agile, DevOps, API management and identity-centric security boosts business impact by up to 52 percent ...

September 15, 2016

A recent survey sponsored by Unisys Corporation shows a strong commitment among executives to adopting a digital business model, with the cloud as the key enabler ...

September 09, 2016

Today’s native digital generations prefer to work on digital channels versus in-person channels. This ongoing trend has given rise to improvements in customer service, where interactions are delivered across multiple digital channels, ranging from social channels like Twitter and Facebook to text and voice communications. However, there is still more work to be done to unify these platforms more seamlessly ...

September 06, 2016

Business leaders looking to improve the quality of their customers’ digital experience agree they do not know where to start, according to research published by Actual Experience ...

August 31, 2016

New joint research from EMA Vice President Dennis Drogseth and Julie Craig, Research Director for Application Management, spans advanced IT analytics, operational transformation, ITSM-operations integration and APM, and will examine all these technical dimensions and more, as they relate to optimizing the digital experience from both an IT and a business perspective. We will combine forces to examine digital experience management in all of its technical, organizational, process and business implications as they increasingly span the walls dividing today’s IT markets and organizational boundaries ...

August 24, 2016

While service catalogs are not new, they are becoming increasingly critical to enterprises seeking to optimize IT efficiencies, service delivery and business outcomes. They are also a way of supporting both enterprise and IT services, as well as optimizing IT for cost and value with critical metrics and insights. In this blog, we'll look at how and why service catalogs are becoming ever more important both to IT organizations and to the businesses and organizations they serve ...

August 02, 2016

A recent study conducted by Bizagi revealed that 79 percent of businesses with high levels of digital change cite changing customer expectations as the key driver for transformation. But that transformation is no easy task. Only 25 percent of businesses globally are highly agile, revealing that there is room for improvement across regions when it comes to incorporating fresh strategies and processes ...

July 27, 2016

Today's IT managers and engineers have an incredible arsenal of powerful tactical tools; APM, NPM, BSM, EUEM and the list goes on. The strength of these tools, their narrow, bottom-up focus, is also the cause of a real problem for businesses. These narrow tools miss issues that stem from the hand-off from one node or application to the next. The monitoring tools can't see the data falling into the gaps ...

July 14, 2016

Cloud is no longer a new topic for IT, or for IT service management (ITSM). But its impact on how ITSM teams work, as well as on how IT works overall, has probably never been greater. Leveraging EMA research on the future of ITSM and on digital and IT transformation, this blog looks at data relevant to the impact of cloud on ITSM teams and addresses the following questions ...

June 21, 2016

Application performance levels too often fail to meet the needs of the business. This creates what I call a "performance gap" – a widening gulf between the needs of business and what IT is able to provide (or not) to meet those needs. The business impacts include more unhappy customers, contract delays, missed deadlines and lost revenue. So in Part 2 of this series, let's examine the four key elements any organization can address today to bridge this gap ...

June 09, 2016

The IT organization can do more than oversee the ad hoc adoption of new technologies like cloud computing, mobile, big data and social media platforms. IT has the opportunity to drive an executive-led, enterprise-wide strategy that leverages technology to improve business processes. That means moving away from IT's traditional role of maintaining systems and troubleshooting users' problems to offering services that improve users' productivity levels and spur revenue growth. That's a significant change, so your first question is likely along the lines of, "What are the first steps to creating this digital transformation strategy?" This three-part series will answer that question ...

June 07, 2016

By neglecting digital workforce transformation, companies are failing to build the capabilities they will need to succeed in an era of digital disruption, according to a new report, Workforce Transformation in the Digital Vortex, from The Center for Digital Business Transformation ...

May 13, 2016

"Tell me what to expect with APM of the future." I'm sure this is a question on the minds of many people who manage the performance of critical business applications. APM is fundamentally changing. Traditional rules and requirements don't apply anymore. Adapting to changes in the industry, APM needs to focus on 3 distinct areas ...

April 20, 2016

CEOs have underlined that growth will be their top business priority for 2016, according to a recent survey by Gartner, Inc. The 2016 Gartner CEO and senior business executive survey found that despite indications that the global economy is struggling in early 2016, CEOs do not plan to significantly change their priorities. After growth (54 percent), the second and third business priorities are customers (31 percent) and workforce (27 percent) ...

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