Digital Transformation and IT Transformation: The Questions Behind the Conundrum
September 18, 2015

Dennis Drogseth

Share this

EMA has just completed some new research on "Digital" and "IT Transformation." Our goal was to discover what the truth really is surrounding these critical (and sometimes overused) terms. In order to optimize the depth and value of this unique research, for the first time ever EMA partnered with the IT Transformation Institute.

We will be delivering a webinar sharing some of the highlights of this research on September 30.

We embedded a simple definition within our questionnaire, just to make sure our respondents were on the same "proverbial" page. So we defined "digital transformation" as directed at optimizing business or organizational effectiveness via digital and IT services. And "IT transformation" as an initiative focused on optimizing IT performance for business or organizational needs and outcomes. While the two terms do seem like hand-and-glove fits (and should be), the recent buzz around digital transformation has set it apart in the minds of many.

We looked globally across North America, Europe and Asia Pacific (APAC) with more than 300 respondents, about 30% of whom were business leaders and the rest largely came from the IT executive community. We wanted to investigate how digital and IT transformation complemented each other (or didn't), how business leaders and IT leaders viewed this critical arena — where were the views similar and where did they differ? And we wanted to investigate geographic differences, as well.

In turn, we wanted to project this "transformational heat map" on what we believed to be a number of transformational prerequisites. These included:

■ Organization and politics: Who's leading the charge in digital transformation? In IT transformation? We asked both in terms of role and organizational association, and in terms of both drivers and ongoing oversight.

■ Technologies: Were technology investments drivers, supporting players, or non-central to transformation? We examined this question in detail from operations to ITSM; from analytics to automation to service mapping; from customer experience, to security, to financial and IT governance; from revenue generation and brand awareness to business process impacts.

■ Metrics: How did both IT and digital transformation efforts measure success? What were the predominant preferred metrics in terms of operational performance, financial optimization and business outcomes?

■ Cloud and DevOps: How are these ground-shaping foundations of the digital age affecting digital and IT transformation? How and where are they integrated into transformational efforts?

■ Processes and Best Practices: To what degree do industry best practices apply to transformational efforts? And what are the preferred best practices for digital transformation in particular?

■ Transformational Partners: Where are transformational leaders seeking to partner and how successful are those partnerships, whether from IT management software vendors, systems integrators, business consultants, or transformational specialists?

■ Success Factors: What is the magic formula (in terms of all of the above and more) for transformational success? Is it the same for IT and for digital transformation? And how do business stakeholders and IT stakeholders view success rates, obstacles, and priorities for going forward?

Dennis Drogseth is VP at Enterprise Management Associates (EMA)
Share this

The Latest

November 20, 2017

When you say "DevOps" one of the first words that comes to mind is "collaboration." But exactly how do we make this collaboration happen? This epic DEVOPSdigest list – posted in 7 parts – intends to find the answer. DEVOPSdigest asked experts from across the industry for their opinions on the best way to foster collaboration between Dev and Ops ...

November 17, 2017

Just in time for the holiday shopping season, APMdigest asked experts from across the industry for their opinions on the best way to measure eCommerce performance, in terms of applications, networks and infrastructure. Part 3, the final installment, covers the customer journey ...

November 16, 2017

Just in time for the holiday shopping season, APMdigest asked experts from across the industry for their opinions on the best way to measure eCommerce performance, in terms of applications, networks and infrastructure. Part 2 covers APM and monitoring ...

November 15, 2017

As the holiday shopping season looms ahead, and online sales are positioned to challenge or even beat in-store purchases, eCommerce is on the minds of many decision makers. To help organizations decide how to gauge their eCommerce success, APMdigest compiled a list of expert opinions on the best way to measure eCommerce performance ...

November 14, 2017

More than 90 percent of respondents are concerned about data and application security in public clouds while nearly 60 percent of respondents reported that public cloud environments make it more difficult to obtain visibility into data traffic, according to a new Cloud Security survey ...

November 13, 2017

Today's technology advances have enabled end-users to operate more efficiently, and for businesses to more easily interact with customers and gather and store huge amounts of data that previously would be impossible to collect. In kind, IT departments can also collect valuable telemetry from their distributed enterprise devices to allow for many of the same benefits. But now that all this data is within reach, how can organizations make sense of it all? ...

November 09, 2017

CIOs trying to lead digital transformation at the speed needed to succeed need a mix of three scale accelerators, according to Gartner, Inc. The three scale accelerators include: digital dexterity, network effect technologies, and an industrialized digital platform ...

November 08, 2017

While the majority of IT practitioners in the UK believe their organization is equipped to support digital services, over half of them also say they face consumer-impacting incidents at least one or more times a week, sometimes costing their organizations millions in lost revenue for every hour that an application is down, according to PagerDuty's State of Digital Operations Report: United Kingdom ...

November 07, 2017

Today's IT is under considerable pressure to remain agile, responsive and scalable to meet the changing needs of business. IT infrastructure can't become a bottleneck, it must be the enabler. But as new paradigms, such as DevOps, are adopted, data center complexity increases and infrastructure constraints can block the ability to achieve these goals ...

November 06, 2017

It's 3:47am. You and the rest of the Ops team have been summoned from your peaceful slumber to mitigate an application delivery outage. Your mind races as you switch to problem solving mode. It's time to start thinking about how to make this mitigation FUN! ...