Digital Transformation and IT Transformation: The Questions Behind the Conundrum
September 18, 2015

Dennis Drogseth
EMA

Share this

EMA has just completed some new research on "Digital" and "IT Transformation." Our goal was to discover what the truth really is surrounding these critical (and sometimes overused) terms. In order to optimize the depth and value of this unique research, for the first time ever EMA partnered with the IT Transformation Institute.

We will be delivering a webinar sharing some of the highlights of this research on September 30.

We embedded a simple definition within our questionnaire, just to make sure our respondents were on the same "proverbial" page. So we defined "digital transformation" as directed at optimizing business or organizational effectiveness via digital and IT services. And "IT transformation" as an initiative focused on optimizing IT performance for business or organizational needs and outcomes. While the two terms do seem like hand-and-glove fits (and should be), the recent buzz around digital transformation has set it apart in the minds of many.

We looked globally across North America, Europe and Asia Pacific (APAC) with more than 300 respondents, about 30% of whom were business leaders and the rest largely came from the IT executive community. We wanted to investigate how digital and IT transformation complemented each other (or didn't), how business leaders and IT leaders viewed this critical arena — where were the views similar and where did they differ? And we wanted to investigate geographic differences, as well.

In turn, we wanted to project this "transformational heat map" on what we believed to be a number of transformational prerequisites. These included:

■ Organization and politics: Who's leading the charge in digital transformation? In IT transformation? We asked both in terms of role and organizational association, and in terms of both drivers and ongoing oversight.

■ Technologies: Were technology investments drivers, supporting players, or non-central to transformation? We examined this question in detail from operations to ITSM; from analytics to automation to service mapping; from customer experience, to security, to financial and IT governance; from revenue generation and brand awareness to business process impacts.

■ Metrics: How did both IT and digital transformation efforts measure success? What were the predominant preferred metrics in terms of operational performance, financial optimization and business outcomes?

■ Cloud and DevOps: How are these ground-shaping foundations of the digital age affecting digital and IT transformation? How and where are they integrated into transformational efforts?

■ Processes and Best Practices: To what degree do industry best practices apply to transformational efforts? And what are the preferred best practices for digital transformation in particular?

■ Transformational Partners: Where are transformational leaders seeking to partner and how successful are those partnerships, whether from IT management software vendors, systems integrators, business consultants, or transformational specialists?

■ Success Factors: What is the magic formula (in terms of all of the above and more) for transformational success? Is it the same for IT and for digital transformation? And how do business stakeholders and IT stakeholders view success rates, obstacles, and priorities for going forward?

Dennis Drogseth is VP at Enterprise Management Associates (EMA)
Share this

The Latest

September 19, 2017

IT professionals tend to go above and beyond the scope of their core responsibilities as the changing business landscape demands more of their attention, both inside and outside of the office, according to the Little-Known Facts survey conducted by SolarWinds in honor of IT Professionals Day ...

September 18, 2017

Digital video consumption is viral and, according to a new study released by IBM and International Broadcasting Convention (IBC), more than half of the 21,000 consumers surveyed are using mobiles every day to watch streaming videos, and that number is expected to grow 45 percent in the next three years ...

September 15, 2017

No technology that touches more than one IT stakeholder, no matter how good and how transformative, can deliver its potential without attention to leadership, process considerations and dialog. In this blog, I'd like to share effective strategies for AIA adoption ...

September 14, 2017

Enterprise IT environments are becoming more heterogeneous and complex, with fragmentation permeating cloud infrastructure, tooling and culture, according to a survey recently conducted by IOD Cloud Technologies Research in partnership with Cloudify ...

September 12, 2017

One area that enables enterprises to reduce complexity and streamline operations is their virtual desktop infrastructure (VDI). Virtualization is a linchpin of digital transformation and effectively optimizing an enterprise's VDI is essential to moving forward with digital technologies. Delivering the best possible VDI performance means taking a fresh look at what "desktop" means today. The endpoint, or desktop, now can be a physical thin client, a software-defined thin client, a traditional laptop, a phone or tablet. To reduce operational waste and achieve better performance across the desktop environment, consider these five actions ...

September 11, 2017

In incident management, we often overlook the simple things in favor of trying to do too much, too soon. Why not make sure we've done the fundamentals properly? ...

September 08, 2017
For our Advanced IT Analytics (AIA) Buyer's Guide, we interviewed more than 20 deployments to help us better assess vendor strengths and limitations. So given the abundance of riches to work with, I've decided to illustrate several of the more prominent AIA benefit categories with actual real-world comments ...
September 07, 2017

The Input/Output Operations per Second (I/O) capabilities of modern computer systems are truly a modern wonder. Yet no matter how powerful the processors, no matter how many cores, how perfectly formed the bus architecture, or how many flash modules are added, somehow it never seems to be enough ...

September 06, 2017

By taking advantage of performance monitoring, IT and business decision makers can gain better visibility into their cloud and application performance. Dedicated performance monitoring has become essential for providing visibility into all areas of application performance and keeping the business running optimally ...

September 01, 2017

There may be no more critical emerging technology for IT organizations in the digital age than advanced IT analytics (AIA) — most commonly called “operational analytics.” It is with this in mind that EMA is launching what we believe is the first ever buyer's guide for AIA adoption ...