EasyVista to Acquire Knowesia
June 28, 2017
Share this

EasyVista announced the forthcoming acquisition of Knowesia, a self-help modeling and guided support software company based in France with operations in the US and customers around the world.

The acquisition supports EasyVista’s innovation strategy to deliver next generation self-service in the enterprise by integrating intelligent self-help capabilities with EasyVista’s ITSM 2.0 platform.

The acquisition of Knowesia will enable EasyVista to offer a codeless way to model and deliver intelligent knowledge processes that can be integrated with virtual assistants or chatbots to enhance the self-help experience.

“Knowledge management is vital for any company wanting to take advantage of the artificial intelligence algorithms driving the next generation of self-service,” said Sylvain Gauthier, Co-Founder and CEO of EasyVista. “This acquisition enables us to more seamlessly integrate EasyVista's ITSM 2.0 platform with the innovative Knowesia Knowledge Management solution, creating an unparalleled self-help experience for our customers and their end users. Our goal is to help customers dramatically reduce Tier 1 requests by giving employees and IT staff an intuitive and intelligent self-service experience. IT has evolved past desktops, laptops and tablets and is being asked to support anything that connects to the network – making intelligent knowledge trees a critical capability for supporting the digital enterprise.”

Knowesia is best known for its innovative approach to modeling knowledge and procedures into decision trees. Upon completion of the modeling process, Knowesia instantly and automatically converts models into dynamic, interactive web applications. These applications can then be accessed on computers, phones and tablets, making them available to the workforce from anywhere.

“We have worked hard to make Knowesia a user-friendly solution for employees that enables autonomous and intelligent management of service and support issues,” said Thibault de Clisson, CEO of Knowesia. “We are very enthusiastic about joining EasyVista given the synergies of our technology offerings and our shared strategic focus on driving a better self-help experience for employees while reducing the costs of IT.”

Knowesia developed its technology with the support of France’s National Agency for the Valuation of Research (ANVAR).

The acquisition is expected to close in July 2017.

Share this

The Latest

November 17, 2017

Just in time for the holiday shopping season, APMdigest asked experts from across the industry for their opinions on the best way to measure eCommerce performance, in terms of applications, networks and infrastructure. Part 3, the final installment, covers the customer journey ...

November 16, 2017

Just in time for the holiday shopping season, APMdigest asked experts from across the industry for their opinions on the best way to measure eCommerce performance, in terms of applications, networks and infrastructure. Part 2 covers APM and monitoring ...

November 15, 2017

As the holiday shopping season looms ahead, and online sales are positioned to challenge or even beat in-store purchases, eCommerce is on the minds of many decision makers. To help organizations decide how to gauge their eCommerce success, APMdigest compiled a list of expert opinions on the best way to measure eCommerce performance ...

November 14, 2017

More than 90 percent of respondents are concerned about data and application security in public clouds while nearly 60 percent of respondents reported that public cloud environments make it more difficult to obtain visibility into data traffic, according to a new Cloud Security survey ...

November 13, 2017

Today's technology advances have enabled end-users to operate more efficiently, and for businesses to more easily interact with customers and gather and store huge amounts of data that previously would be impossible to collect. In kind, IT departments can also collect valuable telemetry from their distributed enterprise devices to allow for many of the same benefits. But now that all this data is within reach, how can organizations make sense of it all? ...

November 09, 2017

CIOs trying to lead digital transformation at the speed needed to succeed need a mix of three scale accelerators, according to Gartner, Inc. The three scale accelerators include: digital dexterity, network effect technologies, and an industrialized digital platform ...

November 08, 2017

While the majority of IT practitioners in the UK believe their organization is equipped to support digital services, over half of them also say they face consumer-impacting incidents at least one or more times a week, sometimes costing their organizations millions in lost revenue for every hour that an application is down, according to PagerDuty's State of Digital Operations Report: United Kingdom ...

November 07, 2017

Today's IT is under considerable pressure to remain agile, responsive and scalable to meet the changing needs of business. IT infrastructure can't become a bottleneck, it must be the enabler. But as new paradigms, such as DevOps, are adopted, data center complexity increases and infrastructure constraints can block the ability to achieve these goals ...

November 06, 2017

It's 3:47am. You and the rest of the Ops team have been summoned from your peaceful slumber to mitigate an application delivery outage. Your mind races as you switch to problem solving mode. It's time to start thinking about how to make this mitigation FUN! ...

November 03, 2017

With the increased complexity of IT environments, the rising cyber threats and the growing number of IT alerts, IT organizations have come to the realization that throwing more people at IT issues doesn't solve the problem ...