End User

December 16, 2014

A forecast by the top minds in Application Performance Management (APM) today, the annual list of APM Predictions is the most popular post on APMdigest, viewed by tens of thousands of people in the APM community around the world every year. Industry experts – from analysts and consultants to users and the top vendors – offer thoughtful, insightful, and sometimes controversial predictions on how APM will evolve and impact business in 2015. The first 5 predictions cover some of the hottest buzzwords in IT, including user experience, mobile first, borderless enterprise, holistic view and the soon-to-be-ubiquitous Internet of Things ...

December 10, 2014

End user experience monitoring goes hand in hand with Application Performance Management (APM). It seems that every APM vendor includes End User Experience Monitoring as part of its solution. Yet, as enterprise IT Ops teams implement these solutions, they can still find themselves blind to what their workforce users are actually experiencing as they use the broad range of business critical applications in the enterprise portfolio. Explaining this conflict requires a deeper look at what other vendors classify as end user experience monitoring. Four different approaches commonly found in the market solve some of the problem some of the time, but each has important limitations to be aware of ...

December 05, 2014

End users are increasingly demanding. ECM systems, and their supporting IT and application teams, know this all too well. How often have you heard, “It’s taking forever to download a document,” or “search is taking forever!” Two big problems are revealed - what do these ambiguous performance comments mean in terms of measured ECM application service levels AND why are you hearing about this problem from your end user? These problems lead to more questions. How do you diagnose the issue? What does forever mean? Why does the user know about their performance problems before you do? ...

December 04, 2014

All organization should make user experience a top priority. After database, no software has become more strategic than a unified performance management platform. If applications don't perform to end user expectations, return on investment (ROI) and risk management objectives cannot be achieved. Employee engagement falters, customer loyalty erodes and the company lags behind its peer group in financial performance and market valuation ...

December 03, 2014

A new Tech-Tonics Advisors study links user experience to financial returns. Companies that take a unified approach to gain better visibility into user experience outperform their peer group in revenue growth, profitability and market valuation. Our conclusion is that ensuring applications perform to user expectations should be a top priority at every company ...

November 25, 2014

This upcoming 2014 holiday season is going to have consumers looking to spend more and using their mobile device to do so. For a successful mobile shopping season, retailers need to look at two key initiatives on performance and availability of their applications ...

November 12, 2014

This is the time of year when stores start to decorate with holly and tinsel, snowflakes and twinkling lights, as they prepare for the biggest revenue-generating season of the year. While online sales organizations do not need to hang any mistletoe, they should be preparing for what is becoming – more and more each year – their biggest sales season as well. As e-commerce represents a greater percentage of any company's revenue, the challenge to meet customer needs online is more important to the company's success each year. With this in mind, APMdigest asked experts from across the APM industry for their opinions on how to best prepare for the challenges of Black Friday, Cyber Monday, and the Holiday Shopping Season. The first six technologies presented here start out with mainstream APM capabilities that are essential to e-commerce success ...

November 10, 2014

With Black Friday and Cyber Monday coming up, online retailers need to start preparing for an increased volume of website visitors and transactions. And, with more and more people turning to the Internet each year to purchase their goods and services, e-tailers must brace themselves for the biggest avalanche yet of online holiday shoppers. Remember the Target, Kohl’s and Walmart website crashes of holiday seasons past? Based on those incidents, e-tailers know they must ensure that downtime, performance issues or denial-of-service attacks don’t impact their service on those initial major holiday shopping days, and well into the holiday season, as that could hurt their bottom line or their business reputation ...

November 03, 2014

Gartner released the 2014 Magic Quadrant for Application Performance Monitoring report, by Research VPs Jonah Kowall and Will Cappelli ...

October 30, 2014

John Rakowski, Forrester Analyst & Advisor Serving Infrastructure & Operations Professionals, discusses "End-User Behavior" vs. "End-User Experience", Digital Business Transformation, analytics and where APM fits in ...

October 27, 2014

APM tools have evolved over the last decade to cater to application complexity and yet be able to troubleshoot application performance issues quickly. Let us look at some of the key features and visualization techniques that are enabling quicker troubleshooting ...

October 01, 2014

Why isn’t it enough to simply measure network performance? In this post, I will try to explain how UI response time is different than network performance ...

September 30, 2014

Poor image optimization on web pages has a clear measurable impact on the user experience, according to a new report entitled Progressive Image Rendering: Good or Evil? ...

September 11, 2014

Once again, Apple has shown its product and marketing prowess with the launch of the iPhone 6 models and the Apple Watch. Cool as they may be, ApplePay could be the most significant illustration of how Apple necessitates the PADS Framework ...

September 10, 2014

Fragmented approaches to APM are being promoted as solutions to support the DevOps ideal of continuous integration and delivery, but the stark lack of integrated tools in these APM arsenals isn’t likely to make communication and collaboration between dev and ops any easier or more efficient ...

August 21, 2014

As part of our work on the AppPulse Mobile project, we have been digging into hundreds of user comments for many mobile apps, trying to understand what makes an application get a 3-star average user rating ...

August 05, 2014

Real User Measurement (RUM) has been a go-to method for gaining insight as to how a site is performing at the last mile and whether end users encounter any errors or performance lags during their time on the site. Without the use of a Navigation Timing API, however, this insight is extremely shallow and leaves many stones unturned ...

July 31, 2014

Bill Berutti, President, Performance & Availability, BMC Software, presents a vision of the future for Application Performance Management involving SaaS, mobility, cloud and Social IT ...

July 25, 2014

Enterprise mobility is one of the top trends of 2014. Mobile occupied the top two spots on Gartner's Top 10 Strategic Technology Trends for 2014. Accenture mentions in its Mobility Insights Report 2014 that 77% of surveyed enterprise leaders consider mobility among their top five priorities for the coming year, and 43% say the technology is in the top two. Enterprises are clearly implementing and scaling their mobile adoption strategies, with 40% of enterprise employees relying on mobile devices to get their job done ...

June 24, 2014

The ability to view things from the end user perspective and to drill down into the code level deep dive can be extremely powerful, and the information gathered from this ability provides DevOps teams with an instant view into the direct root cause of any user experience problem they may not otherwise have noticed ...

June 17, 2014

While Application Performance Management is the focus of APMdigest, we have always maintained a very broad coverage of technologies that relate to application performance and business service. Rather than only discuss APM tools, we feature articles, blogs, news and other content on a variety of related tools, most of which you will see on the list. With this list, APMdigest is cataloging the many valuable tools available – beyond what is technically categorized as APM – to support goals of improving application performance and business service ...

June 05, 2014

Tools enabling Real User Monitoring, or RUM, have proliferated hugely over the last 10 years, to the point there are now countless hopeful vendors jostling for contention. Here are 10 points to consider about your potential RUM tool ...

April 08, 2014

A new Performance Analytics and Decision Support (PADS) framework linking advanced performance management and big data analytics technologies will emerge in 2014 ...

April 02, 2014

Our relationship with technology is changing rapidly. It is becoming more intimate and personal, meaning that datacenter centric monitoring approaches that focus on availability and performance alone, while still essential, are only the beginning of what is required for a holistic technology monitoring strategy ...

March 27, 2014

In Part 2 of this article series, we will look at the rising popularity of Application Performance Monitoring (APM), the resurgence of BSM, and how APM and BSM are converging to achieve the goal of IT and business alignment ...

March 05, 2014

My top level advice is that during 2014, I&O has to concentrate on monitoring business technology which serves external customers. In fact this is not just a call for I&O professionals but also the rest of the business including marketing and eBusiness professionals. Why? Well just take a look at the near weekly media reports on "computer glitches" during 2013. These glitches meant lost revenue but more seriously impacted the brand image. Technology fuels business and this means that monitoring has to be a strategic business concern. So to avoid your company being the next computer glitch headline you should ...

February 20, 2014

Mary Johnston Turner, Research Vice President in IDC's Enterprise System Management Software practice, discusses Application Performance Management ...

January 20, 2014

eG Innovations predicts 2014 will see the following top-10 trends in IT performance management ...

January 15, 2014

AppDynamics announced our 2014 predictions for the enterprise software market ...

December 20, 2013

Compuware Corporation announced its top technology predictions for 2014 ...

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