End User

March 07, 2016

After establishing that End User Monitoring and Front End Optimization (FEO) are alive and well, I thought it would make sense to look at the current landscape of tools that can help in this area ...

February 24, 2016

A lack of integrated monitoring capabilities impacts companies’ ability to optimize application performance and influence business outcomes, according to the AppDynamics Business Impact of User Experience survey. The global survey also found that only 38 percent of respondents quantify the dollar cost to the business of poor user experience ...

February 22, 2016

Once upon a time, client side performance was a relatively straightforward matter. Fast forward to today, though, and the situation demands a variety of approaches to cope with the extreme diverseness of delivery conditions ...

February 18, 2016

We are only limited by our beliefs and the perceptions we have of what is real and what brings us value. The end users of our critical business systems are no different, and with the convergence of technology finding its way to their own personal devices, meeting the expectations of a quality customer experience for everyone is much more difficult ...

February 10, 2016

To optimize application performance, IT teams need to proactively ensure the optimized performance of every underlying infrastructure component, including physical and virtual servers, networks, storage devices, databases, end-user services and cloud and big data environments. It is imperative that they not only identify and resolve issues quickly, but also pre-empt potential issue before there's an adverse impact on the user experience. Below are six key requirements that can help you achieve these objectives ...

February 03, 2016

Remember the adage "beauty is in the eye of the beholder?" Similarly, service quality is in the eye of the user. So, to understand service quality, we should be measuring end-user experience (EUE). You may already be measuring EUE. Some of your applications – particularly those based on Java and .NET – may already be instrumented with agent-based APM solutions. But there are a few challenges to an agent-based approach to EUE ...

January 19, 2016

I thought I’d begin the year by making some predictions about what to look for in 2016 in the area of IT service management (ITSM). In addition, I thought I’d add a little color by placing some personal bets about the likelihood of real progress in each area in 2016. Feel free to share your own thoughts on these. If you’re more accurate than I am (which could easily transpire), I promise to celebrate your insights in December 2016 ...

January 13, 2016

There is growing industry attention to user, customer, and digital experience management — often condensed by the acronym UEM for “user experience management.” This attention is more than justified, but most of the buzz leaves out critical questions like, “What is user experience management?”, “Who really runs (or who should run) the UEM show in the digital age?”, “What are its real benefits?”, and “What’s still missing from most UEM-related deployments?” In this blog I’m going to attempt to provide a few insights on each of these questions ...

January 04, 2016

One can safely say that Application Performance Management (APM) will grow even further in importance in 2016 as businesses turn to application software to operate their key internal and external processes. But we can also expect some changes in the focus of APM purchasers and software vendors in 2016 ...

December 16, 2015

A forecast by the top minds in Application Performance Management today, the annual list of Application Performance Management (APM) predictions is the most popular post on APMdigest, viewed by tens of thousands of people in the IT community around the world every year. Industry experts — from analysts and consultants to users and the top vendors — offer thoughtful, insightful, and often controversial predictions on how APM and related technologies will evolve and impact business in 2016 ...

December 02, 2015

EMA surveyed 306 respondents in North America, England, France, Germany, Australia, China and India about digital and IT transformation. The goal was in part to create a heat map around just what digital and IT transformation were in the minds of both IT and business stakeholders. One of the key lessons learned was that digital and IT transformation really do go hand in hand and both require a laser focus on obtaining the highest level of service performance and user experience ...

November 17, 2015

APMdigest asked experts from across Application Performance Management (APM) and related markets what they see as the most important way application performance impacts the business. The second installment covers some of your key corporate goals ...

November 16, 2015

Application Performance Management is a top priority for many IT organizations, and the companies they support. Achieving high application performance is not a goal unto itself, however. The reason application performance is so important is that it impacts business success in today's application-based economy. To explore this topic further, APMdigest asked experts from across Application Performance Management (APM) and related markets what they see as the most important way application performance impacts the business. The goal of the list is to highlight how many diverse ways application performance impacts business results.

The list will be posted in four parts over the next four days. First, the list will cover the main impacts to business, and later installments will introduce you to less tangible — but no less real — impacts that you may not have considered. The first installment covers interactions with your customers ...

November 02, 2015

eCommerce is ever-changing and so are the customers, who are the raison d'être of eCommerce. As you expand your offerings and start catering to different demographics, your competitive landscape becomes more complex. Now you are competition against the companies in your market as well as your historic self. Don't ignore your current and returning customers while running after the new ones. When a single second of page load delay and every instance of poor performance directly hits your bottom line, make baselining the first step of your performance optimization strategy ...

October 27, 2015

Recent advances in end-point monitoring are going in the direction of precise user experience measurement as opposed to conventional performance/machine-level monitoring. Knowing that systems are up and running is not the same as knowing that users are getting efficient use of them. These two elements generate data streams revealing distinct realities; while an enterprise's APM tools may indicate that specific applications are humming right along, it may not reveal frequent, frustrating wait times and access problems encountered across much of internal users' usage time ...

October 26, 2015

Mastering digital performance is one of the leading challenges of the web economy, and requires a joint effort between IT and the lines of business. It means measuring and managing the end-to-end transaction delivery and translating it into actionable information. This will allow you to deliver an engaging digital experience, thus maximizing revenue and improving brand loyalty. This gets a lot easier if you simply monitor a handful of key application performance metrics. This blog describes four good ones to get started with ...

August 26, 2015

For the business, application performance is only relevant if it correlates to meaningful user experiences and conversion metrics. The most common challenge hindering companies from realizing the full promise of application performance solutions has been the lack of a common language, and business-relevant metrics to measure monitor and set targets for customer experiences. The organizational divisions that separate development, IT operations and business teams have led to varied and disparate perspectives on end-user experience, how performance impacts business, and the level of investments needed to consistently excel. To really move beyond the traditional APM mindset, where performance is seen as a technical problem, marketing and business leaders across global industries are in need of new approach to monitoring. An approach that starts and end with the user experience ...

July 23, 2015

Mobile apps are serious business, and mobile app performance is key. With this in mind, APMdigest asked industry experts – from analysts and consultants to the top vendors – to recommend the best ways to ensure mobile app performance. Part 3 of the list covers the production side including Application Performance Management, monitoring and more ...

May 13, 2015

The PADS (Performance Analytics Decision Support) Framework helps companies take a more strategic approach to user experience. It's a framework that lets IT and business management understand the link between next-generation Application Performance Management (APM) and big data analytics to enable improved application governance and operational performance. Across industry sectors, companies that unify APM and user experience outperform their peer group in financial results and market valuation. These companies also use 30% fewer tools to achieve these results. The majority have consolidated onto a core platform from one vendor, with tactical deployments of other vendor solutions for specific use cases, departments or technologies. They consistently deliver stellar user experiences with greater IT productivity and lower costs than their less-performing peers ...

March 24, 2015

With the proliferation of composite applications for cloud and mobility, monitoring individual components of the application delivery chain is no longer an effective way to assure user experience. IT organizations must evolve toward a unified approach that promotes collaboration and efficiency to better align with corporate return on investment (ROI) and risk management objectives ...

February 11, 2015

Ensuring application performance is not just about IT operations. Prior to app rollout, the role of development and DevOps teams, and even IT Operations, in preventing application performance problems cannot be underestimated. But how do these diverse teams accomplish this goal? How do they prevent – or even identify – application performance issues before the app is even in production? With these questions in mind, APMdigest asked experts from across Application Performance Management (APM) and related markets for their recommendations on the best ways to ensure application performance before app rollout. This extensive list includes processes, approaches and tools to consider.

APMdigest presents the 18 recommendations in three parts, with six categories presented each day. The first six recommendations presented here start out with development's performance basics including DevOps and APM ...

January 26, 2015

eG Innovations released key predictions for the Application Performance Management industry in 2015 ...

January 08, 2015

The business cases for Application Performance Management (APM) are customer satisfaction and operational efficiency. When applications run well, companies are better positioned to achieve return on investment (ROI) and risk management objectives ...

January 05, 2015

Applications are the heart of all critical business functions and an essential component to nearly every end user’s job, affecting productivity, end user satisfaction and ultimately revenue. And at the heart of nearly every application is a database. This means when an application performance or availability problem arises, there’s a good chance it’s associated with the underlying database’s performance ...

December 16, 2014

A forecast by the top minds in Application Performance Management (APM) today, the annual list of APM Predictions is the most popular post on APMdigest, viewed by tens of thousands of people in the APM community around the world every year. Industry experts – from analysts and consultants to users and the top vendors – offer thoughtful, insightful, and sometimes controversial predictions on how APM will evolve and impact business in 2015. The first 5 predictions cover some of the hottest buzzwords in IT, including user experience, mobile first, borderless enterprise, holistic view and the soon-to-be-ubiquitous Internet of Things ...

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