End User
Customer experience (CX) is a more powerful customer loyalty driver than price-value perception, specifically for banks and retailers, according to new Forrester research ...
APM is entering into a period of intense competition of technology and strategy with a multiplicity of vendors and viewpoints. While the nomenclature used within its space has five distinct dimensions that elucidate its meaning, the very acronym of APM is in question: Application Performance - Monitoring vs. Management ...
Chris Dancy, Director, Office of the CTO at BMC Software, talks about APM and user experience ...
Without the capability to manage the performance lifecycle between the Cloud – whether public, private or hybrid – and the consumers of business critical applications and services, it is not possible to understand (let alone guarantee) necessary application service levels from the user’s perspective. This presents many challenges ...
Industry experts - from analysts and consultants to users and the top vendors - offer thoughtful, insightful, and sometimes controversial and contradictory predictions on how APM will change and impact business in 2013 ...
Convincing the astute executive who is cautious in making an impetuous decision on an APM investment can prove to be challenging. The following are three points to consider when presenting APM's panoramic view of the enterprise and articulating its benefits ...
The value that end-user activity monitoring (EUAM) provides has become clear. By monitoring users in real time, you can help ensure application performance and identify errors before they affect anyone. However, many IT organizations continue to wrestle with how to use the data gathered from monitoring activities to increase business understanding and to enhance the quality of the user's experience ...
Imagine it's Black Friday, when all of the sudden … boom! Your most critical Web application goes awry, bringing your e-commerce operation to a screeching halt on the very day flawless performance is needed most ...
Gartner has published a new Magic Quadrant for Application Performance Monitoring.
Today, numerous internal and external audiences are using a variety of mobile devices to access business services that increase efficiency and productivity by enhancing communication and collaboration ... This article will explore strategies to enhance the mobile experience for three of the key audiences that regularly use mobile to engage with businesses: Customers, Employees and Partners ...
The recent outage of the Amazon EC2 cloud led to disruption of service for Netflix, Instagram and other major site and applications. Last year after the first major Amazon outage I posted on this site a blog post: After Amazon: 5 Ways BSM Can Protect You from the Next Cloud Outage. The points are worth repeating since we see that cloud computing is not a guarantee of better application performance ...
We have recently been involved in a mobile telecom company in the Far East. The Board's biggest issue is to grow its revenue by selling data packages. And at first glance this may not seem an obvious problem to solve using application performance management but let me explain how ...
Back in March I wrote a blog entitled "The Many Dimensions of User Experience Management", in which I suggested that UEM was not in any way just a subset of APM or application performance management, but part of a larger continuum inclusive of business impact, user productivity and even portfolio planning ...
Performance management OF the cloud refers to the management of business services that are partly or wholly hosted in the cloud. Monitoring, diagnosis, and reporting OF the cloud is integral to managing the user experience for cloud-hosted business services so that cloud consumers can proactively identify QoS performance bottlenecks, pinpoint the root-cause of problems, and take corrective action to ensure that the cloud service performance and end user experience does not degrade ...
Of all the stakeholders in the business, Applications Support is truly the team in the trenches. They have to hold the line against the toughest, most challenging and important members of the whole IT ecosystem - application users ...
In the never-ending mission to do more with less, IT teams often lose sight of the need for careful, end-user-focused APM. After all, the delivery of fast, reliable, high-quality applications to end users must be the ultimate measure of success for any of these projects. If these projects aren't managed with explicit user-experience objectives, IT can introduce risks that can reduce or even eliminate the potential business benefits ...
If you're an IT executive trying to take control of your environment and optimize it for business outcomes — you're likely to be getting a lot of advice from a wide range of glib sources, and very little actual support ...
Where web applications are concerned, consider that conversion rates increase 74 percent when page load times decrease from eight to two seconds. Conversely, some research reveals that when a supply chain management application is down, these businesses lose $11,000 per minute. This article will explore the business impact of application performance and why the end-user experience is the ultimate measure of success ...
By embracing End-User-Experience (EUE) measurements as a key vehicle for demonstrating productivity, you build trust with your constituents in a very tangible way. The translation of IT metrics into business meaning (value) is what APM is all about. The goal here is to simplify a complicated technology space by walking through a high-level view within each core element. I’m suggesting that the success factors in APM adoption center around the EUE and the integration touch points with the Incident Management process ...
Shane Pearson, Vice President, Product Marketing for HP Software, provides a unique insider's view into HP BSM and HP APM ...
User Experience Management (UEM) continues to capture interest in the marketplace. And yet it remains somewhat elusive ... A major investment bank graciously invited me to an interactive session at the Boston Harbor Hotel ... So I thought I’d reprise some of my thoughts from the Q&A for you who couldn’t attend ...
Gartner has defined five dimensions for managing application performance, and this article outlines how the Auto Club Group prioritizes each of these dimensions -- based on our experience over the last six years spent fine tuning different facets of the model to better support the business ...
Lately both APM and UEM have received dramatic levels of attention across the industry -- with the common perception that UEM is a critical wing/adjunct of APM. I would argue that this is only a part of the picture. User Experience Management also has strong business impact, governance, service level and user productivity implications that transcend performance management ...
Jean-Pierre Garbani, Vice President, Principal Analyst at Forrester, offers guidance on selecting and managing APM solutions ...
Last month I attended the Gartner Data Center Conference in Las Vegas. This year, the hot topic was not only cloud computing but seems there were a lot of discussions around DevOps and analytics. Other topics of interest included Application Performance Monitoring (APM), End-user Experience (EUE), Business Transaction Management (BTM), Big Data and many more around IT operations. Take a peek at the few bits and bites I picked up ...
