Focus on Innovation or Miss Market Opportunities
March 31, 2017
Share this

IT operations staff are spending over 30% of their time on new service requests and supporting issue resolution, while only 15% of their time is allocated to innovation, according to Optimization Drives Digital Transformation, a new report conducted by IDC and published by Dimension Data reveals.

This represents a 25% year on year decline — just as the demand to capitalize on improving customer engagement, adopting the Internet of Things (IoT), and leveraging the use of big data and data analytics is making IT innovation a non-negotiable within organizations.

The message is clear: enterprises that don’t evolve their IT business models could miss future market opportunities.

Over the past decade, technology has delivered consistent efficiencies: from saving costs to redeploying labor, contributing to leaner operations, and meeting shareholder expectations. However, with the rise of the digital era, efficiency on its own is no longer sufficient. IT operations must support the execution of new digital business initiatives, and deliver a consistently high-availability IT infrastructure that meets end-user demand. This requires sustainable IT optimization that delivers better service level agreements (SLAs), greater efficiencies, and higher performing infrastructure while minimizing downtime risks. But freeing up resources for innovation remains a challenge.

While organizations know they must evolve their IT operations to be more strategic and less tactical, most in-house IT and development teams are still struggling to keep up. In fact, most companies that participated in the report said they still monitor and tune their IT in a disjointed manner, with only 14% reporting that their infrastructure is positioned for digitization.

According to the report, only 20% of organizations claim they’ve fully automated and optimized their infrastructure, while the majority are on a path to automation, but haven’t reached their goal.

■ 9% of organizations have no automation

■ 13% have limited automation

■ 32% have a medium level of automation and orchestration

■ 25% are highly automated

Barney Taylor, Dimension Data's Managing Director UK & Ireland, says some of the reasons why IT organizations are lagging behind can be attributed to budget, experience, and expertise. “Successful digital transformation requires the right mix of people, processes, and tools. However, IT service automation platforms are expensive and time consuming to develop and successfully integrate into hybrid IT environments.”

Methodology: IDC surveyed IT and senior managers in 10 countries at 275 enterprises that employ over 1,000 people each. Of those 275 organisations surveyed, two-thirds stated that considered IT operations to be "core" to their business.

Share this

The Latest

May 24, 2017

In today's digital world, it is possible to gauge the cost implications of an IT outage on employee productivity, revenue generation but it is usually much more tricky to measure the negative impacts on the very IT people's lives ...

May 22, 2017

APMdigest asked experts across the industry for their opinions on the next steps for ITOA. Part 5 offers some interesting final thoughts ...

May 19, 2017

APMdigest asked experts across the industry for their opinions on the next steps for ITOA. Part 4 covers automation and the dynamic IT environment ...

May 18, 2017

APMdigest asked experts across the industry for their opinions on the next steps for ITOA. Part 3 covers monitoring and user experience ...

May 17, 2017

APMdigest asked experts across the industry for their opinions on the next steps for ITOA. Part 2 covers visibility and data ...

May 16, 2017

Managing application performance today requires analytics. IT Operations Analytics (ITOA) is often used to augment or built into Application Performance Management solutions to process the massive amounts of metrics coming out of today's IT environment. But today ITOA stands at a crossroads as revolutionary technologies and capabilities are emerging to push it into new realms. So where is ITOA going next? With this question in mind, APMdigest asked experts across the industry — including analysts, consultants and vendors — for their opinions on the next steps for ITOA ...

May 15, 2017

Digital transformation initiatives are more successful when they have buy-in from across the business, according to a new report titled Digital Transformation Trailblazing: A Data-Driven Approach ...

May 11, 2017

The growing market for analytics in IT is one of the more exciting areas to watch in the technology industry. Exciting because of the variety and types of vendor innovation in this area. And exciting as well because our research indicates the adoption of advanced IT analytics supports data sharing and joint decision making in a way that's catalytic for both IT and digital transformation ...

May 10, 2017

Colin Fletcher, Research Director at Gartner, talks about Algorithmic IT Operations (AIOps) and the challenges and recommendations for AIOps adoption ...

May 09, 2017

In APMdigest's exclusive interview, Colin Fletcher, Research Director at Gartner, talks about Algorithmic IT Operations (AIOps) and how it will impact ITOA and APM ...