End User
Improving the end user experience and connecting IT to wider business objectives is a significant focal point for IT professionals, according to new survey conducted by Ivanti at this years' Service Desk & IT Support Show (SITS) in London ...
Cloud is quickly becoming the new normal. The challenge for organizations is that increased cloud usage means increased complexity, often leading to a kind of infrastructure "blind spot." So how do companies break the blind spot and get back on track? ...
According to most industry perceptions, application performance management (APM) and application portfolio management (APM) might seem to be worlds apart — or at best connected by a very thin thread. In this blog, I'd like to highlight three areas that are bridging the APM-to-APM divide: digital experience management, application discovery and dependency mapping (ADDM), and agile/DevOps lifecycle planning ...
Manually troubleshooting a performance problem is time-consuming. Investments in APM or similar tools set the business up with the capability to proactively monitor applications, allowing performance corrections to be implemented before users are impacted. Reacting to real-time performance trends sure beats reacting to user complaints ...
Yes, there really Is a problem. It is not that we do not believe user-reported information; it is just that experience tells us that other factors can be in play that make it necessary to get the full representation of the problem ...
The move to Citrix 7.X is in full swing. This has improved the centralizing of Management and reduction of costs, but End User Experience is becoming top of the business objectives list. However, delivering that is not something to be considered after the upgrade ...
With over 400K customers, Citrix is defining the digital workspace that securely delivers Windows, Linux, web, SaaS apps, and full virtual desktops to any device, anywhere. Citrix administrators at all these customers are the frontline for addressing dissatisfied end users of those applications and desktops. Unfortunately, even today, understanding real end-user experience in Citrix environments remains an unsolved puzzle ...
Today’s complex computing environments make it difficult to achieve the visibility needed to effectively monitor end-to-end application delivery. For many modern applications, User Experience Monitoring (UEM) solutions are the only real way to measure application quality and responsiveness. As applications become more complex, diverse, and bandwidth intensive, UEM solutions become more essential ...
If your business depends on mission-critical web or legacy applications, then monitoring how your end users interact with your applications is critical. Most monitoring solutions try to infer the end-user experience based on resource utilization. However, resource utilization cannot provide meaningful results on how the end-user is experiencing an interaction with an application. The true measurement of end-user experience is availability and response time of the application, end-to-end and hop-by-hop ...
Unfortunately, most enterprise IT teams still monitor and manage user experience from traditional technology domain silos, such as server, network, application, device, operating system and security. As workloads continue to shift to new architecture, this approach only perpetuates an ineffective, costly and politically-charged environment. A unified approach allows IT teams to help their companies leverage technology investments to discover, interpret and respond to the myriad events that impact their operations, competitiveness, security and compliance ...
In an age where a deeper understanding of customers is a competitive necessity, the inability to effectively correlate, analyze and act on all operational data represents a significant missed opportunity to improve decision outcomes and financial performance. Whether it is customers visiting your website, your employees engaging with them through a SaaS CRM application, an authorized executive accessing sensitive corporate data remotely, or an investor researching your investor relations site, secure UX (user experience) that meets the user's expectations is the hallmark of the secure UX enterprise ...
Whether your team is called the Service Desk, the Help Desk, or Level 1 Support, you're the first line of defense in ensuring IT supports the business. Here are seven ways that an end user experience monitoring solution enables Service Desk teams to deliver excellent end user experience ...
Business leaders looking to improve the quality of their customers’ digital experience agree they do not know where to start, according to research published by Actual Experience ...
New joint research from EMA Vice President Dennis Drogseth and Julie Craig, Research Director for Application Management, spans advanced IT analytics, operational transformation, ITSM-operations integration and APM, and will examine all these technical dimensions and more, as they relate to optimizing the digital experience from both an IT and a business perspective. We will combine forces to examine digital experience management in all of its technical, organizational, process and business implications as they increasingly span the walls dividing today’s IT markets and organizational boundaries ...
The cloud revolution has affected all facets of the IT realm, including network and application monitoring. SNMP monitoring gives us the status of our devices, but doesn’t capture the end-user experience. We need to know what users experience regardless of what device, network and ISP connects them to cloud applications ...
I am constantly hearing the common theme that organizations want to make their IT-dependent employees and customers top priority in order to better support business growth. However, what I then find contradictory is while the desire is there, it's a significant challenge for organizations to actually achieve this. Here are four common barriers to business transformation initiatives – and suggested steps enterprises can take to overcome them ...
APM tools must evolve to focus on the problems that users and customers are seeing from their perspective and give insight as to how to continuously diagnose and correct the digital user experience for them ...
Delivering perfect production performance is always hard and ever changing. The fundamentals are very structured and logical, however, with so many end points in a dynamic, virtualized, distributed application topology. The only viable approach today is to understand the end user experience as measured by response time ...
APMdigest asked the top minds in the industry what they feel is the most important way APM tools must evolve. The recommendations on this list provide a rare look into the long-term future of APM technology. Part 4 covers the end user experience ...
With the ever-changing business landscape, employees are more willing and able to evolve in their roles and lean into change if they are empowered with a positive, "frictionless" end user experience. During this period of business transformation, technology is seen primarily as an enabler for improved business and business change, therefore aligning IT with business goals and focusing on supporting business initiatives is now more critical than ever. But business transformation involves not only disruptive technologies such as cloud, virtualization and mobile, but also the people involved in the transformation ...
For years the IT industry debated about whether and when IT organizations would move everything to the cloud. Today's answer to this question is the hybrid cloud or hybrid IT – a combination of private and public clouds with traditional on-premise infrastructure, leveraging the best of all three worlds. It is clear that hybrid cloud offers many advantages. However, as more enterprises move to hybrid cloud, they face new challenges for managing the performance of applications, such as limited visibility and control. To address this new set of challenges, APMdigest asked experts from across the industry – including consultants, analysts and the leading vendors – for recommendations on the best way to ensure application performance in the hybrid cloud. The result is a detailed list of tools and approaches, and related insights, to guide enterprises as they migrate to hybrid cloud. Part 1 covers APM and End-User Experience Monitoring ...
The digital business era is placing a premium on strong end-user performance (speed) for all websites, mobile sites and applications. Failing to deliver strong experiences can negatively impact a company's profits and brand reputation. Staying ahead of the game from a performance perspective really comes down to preparation and monitoring. If a comprehensive performance strategy is deployed, organizations are less likely to fall behind. Today, a failsafe performance management strategy consists of these six key factors ...
From an IT team's point of view, understanding the user experience of their applications is becoming challenging as technology evolves. Newer and more complex applications are being written using an assortment of languages. These applications are being deployed on a wide variety of infrastructure components. Fortunately, there are a few means available through which businesses can determine the user experience of their Web applications. Let's take a look at three common approaches ...
A Tech-Tonics Advisors study revealed that among S&P 500 companies, those that take a unified approach to gain better visibility into user experience outperform their peer group in revenue growth, profitability and market valuation. We also found that companies with a unified approach deploy a fewer number of tools. This suggests that a higher level of efficiency with IT Ops data can drive sustained competitive advantage at lower total cost of ownership ...
The biggest cause of frustration when addressing workforce productivity issues is determining the source of a performance issue, according to Aternity's 2016 Business Transformation & User Experience Trends Survey ...
