IT Culture

June 12, 2015

With more consumers on mobile devices and connected across social channels, customers have become more empowered and in control of their relationships with brands. For many companies, the only way to grow their revenue is to become customer-obsessed. By examining their current business approach and transforming their strategy to digital, organizations have the opportunity to better align customer experiences to their initiatives that drive the top line. While shaping a digital strategy around customer metrics is a top focus for organizations, its execution requires both business and IT teams to collaborate and consistently deliver experiences using the underlying technology performance. IT failures due to infrastructure, third party services or the customer’s environment are common sources of reduced engagement and business disruptions. A recently study by Forrester Consulting — Mind the Gap: A Study of Digital Strategy and Alignment Between Business and IT — found that 78 percent of respondents in the line of business do not believe their organizations have the performance capabilities needed to inform a digital strategy now or in the foreseeable future ...

June 09, 2015

The development of new and more complex business technologies happens so quickly now that they are starting to outpace the rate at which IT organizations can effectively monitor the entire IT infrastructure and react to problems. This is particularly true as more enterprises adopt a hybrid model with some resources managed in the data center and some in cloud or SaaS-based environments. Simultaneously, IT organizations have become increasingly siloed as different personnel develop skillsets specific to different pieces of the IT infrastructure, such as database management, the network, information security, etc. As a result, the “war room” – where IT personnel gather to diagnose and fix a problem – more often than not devolves into a session of finger pointing and delays. Remedying this situation demands a new approach to managing performance that enables IT to become more proactive instead of reactive, and more collaborative instead of siloed ...

June 01, 2015

APMdigest asked industry experts to outline the most important factors that impact website response time. The last installment of the list, featuring factors 16–20, presents various factors you may not have considered ...

May 21, 2015

Companies are increasing IT salaries in order to attract and retain talent in a highly competitive hiring market, and the security profession in particular is red-hot, according to IDG’s Computerworld 2015 IT Salary Survey.

May 14, 2015

Three-fourths (75 percent) of CIO respondents stated their network is an issue in achieving their organization's goals, according to a new survey of CIOs worldwide from Brocade, conducted by independent research agency Vanson Bourne. For almost a quarter of CIOs polled, it is a "significant" issue ...

May 05, 2015

Companies are rapidly adopting DevOps practices to create higher-quality software faster and more efficiently to improve customer experience, lower IT costs and enhance productivity. But the key to success for software-driven businesses is delivering value with BizDevOps ...

May 04, 2015

Although nearly all government respondents (92%) in a new study by SolarWinds indicated that adopting significant new technologies is important to their agencies’ long-term success, significant barriers are still hindering progress ...

April 28, 2015

Jean-Pierre "J.P." Garbani, VP, Principal Analyst serving Infrastructure & Operations Professionals at Forrester, discusses his new report: Transform Infrastructure And Operations For The Future Technology Management Cycle, and the changing role of the I&O organization ...

April 27, 2015

Jean-Pierre "J.P." Garbani, VP, Principal Analyst serving Infrastructure & Operations Professionals at Forrester, discusses his new report: Transform Infrastructure And Operations For The Future Technology Management Cycle ...

April 23, 2015

Infrastructure and operations (I&O) leaders planning a bimodal IT strategy will miss out on the benefits of DevOps support for agile practices unless they transform their I&O culture, according to Gartner, Inc. Gartner said that the implementation of a bimodal IT strategy requires careful planning and execution. Analysts predict that, by 2018, three quarters of enterprise IT organizations will have tried to create a bimodal capability, but that less than 50 percent of those will reap the benefits of improved agility and risk management. The following five-step approach will help I&O leaders achieve an agile I&O culture ...

April 14, 2015

Part 2 of this series identifies some of the hang ups of adopting Fault Domain Isolation (FDI), as well as best practices ...

April 13, 2015

For many organizations, the task of quickly identifying root cause has become paramount to meeting Service Level Agreements (SLAs) and preventing customer churn. Yet, according to the Emulex Visibility Study, 79 percent of organizations have had events attributed to the wrong IT group, adding confusion and delays to the resolution of these issues.This two-part series will explain a more fact-based, packet-analysis driven approach to Fault Domain Isolation (FDI), which is helping organizations troubleshoot and resolve network and application performance incidents ...

April 09, 2015

Business networks today seemingly have more intense loads placed on them every day. And nowhere is this more evident this time of year than the annual March Madness NCAA basketball tournament. What was once a small-screen, low-resolution video is now available in full HD, potentially taxing network resources. With employees from all over the organization wanting to stream the games online, organizations run the risk of their business-critical applications suffering in performance. To determine corporate attitudes toward the situation, Riverbed surveyed employees about who in their organization will be streaming games and what their policies are toward the situation. The survey uncovered that employees of different age and seniority level had varied attitudes about this use of company resources ...

April 08, 2015

Cultural transformation and eliminating IT silos may sound like an impossible dream — and indeed, perhaps “eliminating” is too strong a word. But the reality is that IT organizations must change toward a more responsive, business-aligned culture, as well as toward a more service-aware (versus siloed) way of working. So how do you begin? ...

April 03, 2015

Explaining why your CEO should care about APM is not always an easy task. Your CEO wants to know in as little time as possible what it is, why I need it, and how it works, perhaps in that order. Here is how to translate APM into CEO-speak and improve your chances of executive buy-in ...

March 31, 2015

Yoram Mizrachi, CTO of Perfecto Mobile talks about the DevOps and Continuous Quality in mobile development ...

March 30, 2015

Yoram Mizrachi, CTO of Perfecto Mobile talks about the challenges of mobile development ...

March 27, 2015

After speaking to thousands of APM users during my time with Gartner, I have seen 5 key issues that cause APM failures ...

March 20, 2015

Today’s CIOs face a daunting task: They must move their enterprises from a traditional organization, with some degree of optimization and automation, into the digital business age. Digital businesses are software-defined — dependent on or driven by software, and leveraging software-derived data to drive decision-making. In order to move businesses into the digital age, much needs to evolve, including innovation, leadership, organization, and culture within IT. These changes often are driven by a chief digital officer or a digitally savvy CIO ...

March 18, 2015

As March Madness continues to be a digitally driven event with a large US following, IT knows the business network will be put under additional stress and employee productivity will decline amid the tournament frenzy and all-consuming bracket. This is especially true during the first two days of the tournament when early round games take place during peak work hours. To help better prepare organizations for the oncoming flurry, we've put together our own "Final Four" list of actions every IT team can take to ensure networks don't come down with the nets ...

March 17, 2015

March Madness is basketball ecstasy for college hoops fans. But it's network agony for the organizations and IT managers forced to deal with severe strains on the network and threats of poorly performing applications. Of course, ever-increasing cloud usage and bring your own device (BYOD) policies only heighten the challenge for IT. With a little bit of proactive planning and with the right performance management tools in place, IT Ops can accurately monitor, identify and address application and network performance issues before they can impact the business. Here are a few tips to make sure administrators stay sane during March Madness ...

March 13, 2015

While 93 percent of IT professionals surveyed said adopting significant new technologies is important, many cited barriers to successful adoption that have resulted in achieving mixed results, such as budget (77 percent) and shortage of personnel (49 percent) — two key areas they also identified as top needs to feel more empowered — according to IT Trends Report 2015: Business at the Speed of IT from SolarWinds ...

March 06, 2015

As discussed in a previous blog, selecting the right APM for DevOps is an “EPIC” decision. Easy, Proactive, Intelligent, and Collaborative is a user-driven approach to APM focused squarely on helping ITOps teams succeed at managing application performance ...

February 28, 2015

In Part 3 of this interview, Cameron Haight, Gartner Research VP, IT Operations, discusses the new focus of his research: Application Performance Management ...

February 27, 2015

In Part 2 of this interview, Cameron Haight, Gartner Research VP, IT Operations, discusses the focus of his research for the last few years: DevOps ...

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