Perfect timing. EMA’s new report, The BSM Service Impact Radar, was published right when our second issue was coming out. To keep my commitment to you to provide valuable information on the technology in the Business Service Management market, a focus on this report in this issue seemed like it was meant to be.
Why did I focus almost the entire issue on this report? Because I believe in it. I read the report and spent time talking to the author, Dennis Drogseth from EMA, and I believe this Radar has value for our readers. It can help build a solid foundation from which an organization can begin to construct a new Business Service Management initiative. Obviously it takes a lot more than a report, but this is a starting point.
Furthermore, I believe it is good for the industry, because it vocalizes what the best vendors are aspiring to, and what they should be aspiring to, and points the market in the right direction. It is honest – it gets past the marketing hype that many vendors begin to believe themselves. I also think it reminds the Business Service Management customer base what they should be demanding from their vendors. Bottom line: I think over time this report will make a positive impact on the industry, and that is why I featured it in our June issue.
I know that some vendors opted out of the time-consuming and painstaking process required to be in the report. In my view, with IBM, CA Technologies, HP, Compuware, Novell and some of the hottest smaller players like OPNET and Netuitive on the guest list, this seems like one party you want to be at. And my prediction is that many of them will show up for the next BSM Service Impact Radar.
In other BSMdigest news, our efforts to build out the bsmdigest.com site are ahead of schedule – we just added a new Industry News section. So, a message to the vendors out there – let me know when you have good news to report.
I am also happy to announce that BSMdigest welcomes two new sponsors, Zenoss and BSM Review. You can learn more about them on our BSMdigest Sponsors page.
Once again, to ensure you keep receiving BSMdigest every month via email, please take the time to subscribe, if you have not already. If you have any ideas on topics you would like to see covered in BSMdigest, let me know. Like the BSM Service Impact Radar, BSMdigest also aims to make a positive impact on the Business Service Management industry.
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