ManageEngine announced the addition of remote control for Android to its enterprise mobility management (EMM) solution, Mobile Device Manager Plus.
Available immediately, the new feature allows IT admins to remotely troubleshoot users' Android devices running Android 5.0 Lollipop and above.
"Mobile devices are quickly catching up to desktops and laptops as the go-to devices for performing tasks. Industry analysts predict that by the end of this year, there will be approximately 2.4 billion enterprise smartphone users globally," said Mathivanan Venkatachalam, Director of Product Management for Mobile Device Manager Plus at ManageEngine. "When faced with device problems, employees don't want to spend their time trying to resolve the issues. With the addition of remote troubleshooting in Mobile Device Manager Plus, administrators can access employees' mobile devices remotely at any time and provide support on the go."
Highlights of the new Mobile Device Manager Plus remote control feature include:
- Remote control: Admins can take complete control of a user's Samsung device to view its current condition and provide support.
- Remote view: For non-Samsung devices, admins can view the device screen in the same way they can share the screen of a desktop.
- User privacy: Users grant permission before admins take control of their device.
Mobile Device Manager Plus, with these newly added features, is available immediately in both on-premises and cloud editions. The Free edition of Mobile Device Manager Plus is available on the cloud and on-premises and can manage up to 25 mobile devices.
The Latest
A vast majority (89%) of organizations have rapidly expanded their technology in the past few years and three quarters (76%) say it's brought with it increased "chaos" that they have to manage, according to Situation Report 2024: Managing Technology Chaos from Software AG ...
In 2024 the number one challenge facing IT teams is a lack of skilled workers, and many are turning to automation as an answer, according to IT Trends: 2024 Industry Report ...
Organizations are continuing to embrace multicloud environments and cloud-native architectures to enable rapid transformation and deliver secure innovation. However, despite the speed, scale, and agility enabled by these modern cloud ecosystems, organizations are struggling to manage the explosion of data they create, according to The state of observability 2024: Overcoming complexity through AI-driven analytics and automation strategies, a report from Dynatrace ...
Organizations recognize the value of observability, but only 10% of them are actually practicing full observability of their applications and infrastructure. This is among the key findings from the recently completed Logz.io 2024 Observability Pulse Survey and Report ...
Businesses must adopt a comprehensive Internet Performance Monitoring (IPM) strategy, says Enterprise Management Associates (EMA), a leading IT analyst research firm. This strategy is crucial to bridge the significant observability gap within today's complex IT infrastructures. The recommendation is particularly timely, given that 99% of enterprises are expanding their use of the Internet as a primary connectivity conduit while facing challenges due to the inefficiency of multiple, disjointed monitoring tools, according to Modern Enterprises Must Boost Observability with Internet Performance Monitoring, a new report from EMA and Catchpoint ...
Choosing the right approach is critical with cloud monitoring in hybrid environments. Otherwise, you may drive up costs with features you don’t need and risk diminishing the visibility of your on-premises IT ...
Consumers ranked the marketing strategies and missteps that most significantly impact brand trust, which 73% say is their biggest motivator to share first-party data, according to The Rules of the Marketing Game, a 2023 report from Pantheon ...
Digital experience monitoring is the practice of monitoring and analyzing the complete digital user journey of your applications, websites, APIs, and other digital services. It involves tracking the performance of your web application from the perspective of the end user, providing detailed insights on user experience, app performance, and customer satisfaction ...
Enterprises are experiencing a 13% year-over-year increase in customer-facing incidents, reflecting rising levels of complexity and risk as businesses drive operational transformation at scale, according to the 2024 State of Digital Operations study from PagerDuty ...
