Missing Opportunities for Early Issue Identification
January 21, 2015

Pete Goldin
APMdigest

Share this

Enterprises are not prioritizing holistic monitoring technology and are missing the opportunity for early issue identification that could prevent customer-impacting problems and, ultimately, damage to the company’s reputation, according to a study conducted by Forrester Consulting on behalf of Virtual Instruments.

The study titled Shift to Workload-Centric Infrastructure Performance Management yielded five key findings:

■ Resolving critical performance issues takes hours. Further, 25 percent of respondents noted that resolution could exceed a day in many cases.

■ Poor communication and a lack of consensus hamper problem resolution. A lack of ownership of issues and distrust among teams can cause poor communication and extend the time to resolution.

■ Most respondents incorrectly believed their environments are dynamic. The disparity between the number of respondents who classified their environments as dynamic (72 percent) and those able to quickly resolve issues (18 percent) is quite expansive.

■ Virtualization is making problem resolution more difficult. 43 percent of respondents agreed that virtualization is increasing the complexity of both the systems and issues resolution.

■ Real-time data collection, advanced analytics and data correlation across domains are required to resolve problems in dynamic environments. Real-time monitoring helps optimize resources and drive performance, agility and availability to peak levels.

Virtual Instruments commissioned Forrester Consulting to survey 152 IT infrastructure and operations decision-makers. Per Virtual Instruments, the research illustrates the need for unified IT infrastructure performance management (IPM) tools with correlated data across server, storage and network domains. The findings revealed a gap in IPM that stems from various causes, including poor communication and inadequate monitoring tools.

“We commissioned the Forrester Consulting study to gain an understanding of the performance pain points in enterprise IT departments. On any given day, IT professionals may be struggling with hours of downtime as a result of critical performance issues,” said John Gentry, Virtual Instruments’ VP of Marketing and Alliances. “The survey results tell us that strong IPM solutions can alleviate many of the primary issues identified, improving overall system performance and relieving much of the stress that IT infrastructure decision-makers experience today.”

Share this

The Latest

March 30, 2017

Application bottlenecks can lead an otherwise functional computer or server to slow down to a crawl. Addressing bottleneck issues usually results in returning the system to operable performance levels; however, fixing bottleneck issues requires first identifying the underperforming component. These five bottleneck causes are among the most common ...

March 29, 2017

Providing business-critical services at agreed service levels is not easy because numerous factors such as faulty configuration changes, bandwidth, network performance and attacks affect them. To ensure seamless availability of business-critical services, IT teams have to overcome such challenges. ManageEngine surveyed IT professionals to find out the top five challenges that might impact IT in 2017 ...

March 28, 2017

The amount of data, research and case studies on the benefits and effectiveness of hybrid cloud keeps growing. Yet some people are still skeptical, thinking that it’s just a play to keep data centers relevant in a public cloud age. Some recent outages of cloud-based systems may be just the thing to bring hybrid cloud skeptics around ...

March 27, 2017

Monitoring a business means monitoring an entire business – not just IT or application performance. If businesses truly care about differentiating themselves from the competition, they must approach monitoring holistically. Separate, siloed monitoring systems are quickly becoming a thing of the past ...

March 24, 2017

A growing IT delivery gap is slowing down the majority of the businesses surveyed and directly putting revenue at risk, according to MuleSoft's 2017 Connectivity Benchmark Report on digital transformation initiatives and the business impact of APIs ...

March 23, 2017

Why containers are growing in popularity is no surprise — they’re extremely easy to spin up or down, but come with an unforeseen issue. Without the right foresight, DevOps and IT teams may lose a lot of visibility into these containers resulting in operational blind spots and even more haystacks to find the presumptive performance issue needle ...

March 22, 2017

Much emphasis is placed on servers and storage when discussing Application Performance, mainly because the application lives on a server and uses storage. However, the network has considerable importance, certainly in the case of WANs where there are ways of speeding up the transmission of data of a network ...

March 21, 2017

The majority of IT executives believe investment in IT Service Management (ITSM) is important to gain the agility needed to compete in an era of global, cross-industry disruption and digital transformation, according to Delivering Value to Today’s Digital Enterprise: The State of IT Service Management 2017, a report by BMC, conducted in association with Forbes ...

March 17, 2017

Let’s say your company has examined all the potential pros and cons, and moved your critical business applications to the cloud. The advertised benefits of the cloud seem like they’ll work out great. And in many ways, life is easier for you now. But as often happens when things seem too good to be true, reality has a way of kicking in to reveal just exactly how many things can go wrong with your cloud setup – things that can directly impact your business ...

March 16, 2017

IT leadership is more driven to be innovative than ever, but also more in need of justifying costs and showing value than ever. Combining the two is no mean feat, especially when individual technologies are put forward as the single tantalizing answer ...