Mobile apps are serious business, and mobile app performance is key. With this in mind, APMdigest asked industry experts – from analysts and consultants to the top vendors – to recommend the best ways to ensure mobile app performance. Part 3 of the list covers the production side including Application Performance Management (APM), monitoring and more.
9. END-TO-END VISIBILITY
Complete app to application visibility is key to ensure mobile app performance. Most mobile teams focus on client side performance metrics. For example, these teams will typically track crashes, API, or network latency and errors as seen by the mobile app. However, it's important to get deep visibility into the applications that are powering the API's and the network services. With complete app to network to application visibility, mobile teams can truly understand where the problem arises — at the app, network, or back end application tier. Armed with this data, the team can quickly identify and fix the root cause of the issue and improve collaboration between the app and the application teams.
VP of Product Marketing, AppDynamics
The best way to ensure great mobile app performance is to have visibility into all aspects of the complex mobile ecosystem in which the app operates. Think multiple devices, operating systems and app versions, as well as different carriers, backend servers and databases. This allows a developer to very easily pinpoint which part of this complex ecosystem caused a particular crash or error, instead of spending hours and hours trying to reproduce crashes and errors in order to find the source.
Sr. Product Marketing Manager, New Relic
"If you can't see something you can't manage it" and that's particularly true for mobile performance. Today, mobile users access an ever increasing range of applications which have become a critical part of both their business and personal lives. When performance is sub-optimal it's not just frustrating, it impacts productivity too. End-to-end visibility provided by appropriate monitoring tools is key to understanding the performance of both the mobile carrier networks and the performance of the apps served out of corporate data centers and the cloud. Once you can see across all layers of the infrastructure, you truly understand performance and can take appropriate steps to assure mobile performance.
Director of Technical Product Marketing, Corvil
BYOD employees are driving an increase in traffic volumes and use of consumer applications across the enterprise infrastructure. At the same time these users expect an outstanding quality of experience anywhere, anytime and for any application. Yet the use of smartphones, tablets and other mobile devices within the corporate environment has raised the level of service delivery complexity. Things can go wrong with the network, transport, servers, service enablers (like DHCP and VDI authentication), web clients, thick clients, middleware, databases and QoS. IT teams can't face the challenges of service delivery with traditional silo-specific tools, simply because they miss the big picture. Instead, they need a comprehensive service assurance solution that uses traffic data to gain visibility into service interrelationships and dependencies. Gaining deep and real-time insight into application and network performance across both physical and virtual environments not only dramatically reduces the Mean-Time-To-Knowledge of service issues but also assures a flawless mobile user experience.
Senior Solutions Marketing Manager, NetScout Systems
10. MOBILE APM (Application Performance Management)
Based on the data published in Mary Meeker's KPCB.com Internet Trends Report for 2015, it is clear that the future is being driven by the adoption of mobile phones. The increasing penetration of smartphones among users is so great that for many of the world's inhabitants, the mobile phone will be their first connection (entirely skipping desktop/laptop computers). The time spent per day interacting with digital media via phones is growing faster and eclipsing other devices. As a result, it becomes increasingly critical for enterprises to deliver compelling mobile experiences and the flawless performance of those mobile applications is essential for achieving success. Consequently, companies must invest in comprehensive mAPM tools in order to be competitive or they will be abandoned by their customers and left behind by their competitors.
Senior Technical Marketing Manager - Mobile, Web, and Synthetics, AppDynamics
You need to have complete visibility into your mobile applications to ensure peak performance. Therefore, the key is to constantly monitor the performance of your mobile apps and resolve issues before they affect the end users. It is also important to know why your applications crashed and take steps to prevent similar issues in the future.
Sr. Market Analyst, ManageEngine
The majority of mobile application performance issues tend to be network related. Given the prevalence of DevOps and shortened cycle times – combined with the exponential combination of devices, networks, and even signal strength to test for – mobile app developers can never adequately performance test to cover all real world use cases. What works great on wifi or LTE might be painfully slow on a 3G network in a low coverage area. Even if you test for 3G conditions as a worst case, the deviations in user configurations can cause dramatically different network request patterns for different mobile users. Mobile app monitoring can show you how many users are being affected, by how much, on what networks, and where in your app. Funnel that insight back into design and you can make informed decisions about which features and screens need optimization attention to keep your users delighted.
Mobile Product Manager, Dell Foglight APM, Dell Software
11. END USER EXPERIENCE MONITORING
Mobile app performance is a huge issue for organizations that interact directly with consumers, which two independent Quocirca research reports shows to be about 70% of all Europe enterprises. Consumer-facing organizations are far more likely to focus on direct measurement of the user experience through the use of real-time user experience monitoring and linking this to web analytics than their non-consumer-facing counterparts. In other words, the network itself is an uncontrollable variable when it comes to controlling the mobile experience, so the focus must be on the mobile device/app and the online server application performance.
Analyst and Director, Quocirca
According to IT Central Station's community of enterprise technology users, the best way to ensure that mobile applications are performing up to par is to being able to directly correlate the end user's transactions to what your infrastructure provides. The best mobile application performance solutions should be able to monitor and analyze every single user to interface transaction.
Founder and CEO, IT Central Station
12. API MONITORING
Today's applications have become distributed systems, relying on multiple APIs both internal and external, but mobile engineers don't necessarily have the knowledge to build and manage distributed systems. To ensure that mobile applications are performing correctly, you need the assurance that the APIs powering those apps are fulfilling three leading indicators: uptime, performance and correctness. API monitoring provides a complete picture of your app's performance by continuously monitoring the APIs that power that app, ensuring that your API is up, performing and returning the right data.
VP of Developer Relations, Runscope
13. THIRD-PARTY COMPONENT MONITORING
Mobile applications are using a mix of home grown code and resources with numerous third-party web components. Industry averages mention that an average website uses components from about 8 or even more hosts. So in order to ensure that mobile application performance is optimized, it is important to monitor the performance of the web services they talk to. By measuring the performance of all the third-party components, you can identify potential problems and opportunities to improve performance.
Founder and CEO, Stackify
Application bottlenecks can lead an otherwise functional computer or server to slow down to a crawl. Addressing bottleneck issues usually results in returning the system to operable performance levels; however, fixing bottleneck issues requires first identifying the underperforming component. These five bottleneck causes are among the most common ...
Providing business-critical services at agreed service levels is not easy because numerous factors such as faulty configuration changes, bandwidth, network performance and attacks affect them. To ensure seamless availability of business-critical services, IT teams have to overcome such challenges. ManageEngine surveyed IT professionals to find out the top five challenges that might impact IT in 2017 ...
The amount of data, research and case studies on the benefits and effectiveness of hybrid cloud keeps growing. Yet some people are still skeptical, thinking that it’s just a play to keep data centers relevant in a public cloud age. Some recent outages of cloud-based systems may be just the thing to bring hybrid cloud skeptics around ...
Monitoring a business means monitoring an entire business – not just IT or application performance. If businesses truly care about differentiating themselves from the competition, they must approach monitoring holistically. Separate, siloed monitoring systems are quickly becoming a thing of the past ...
A growing IT delivery gap is slowing down the majority of the businesses surveyed and directly putting revenue at risk, according to MuleSoft's 2017 Connectivity Benchmark Report on digital transformation initiatives and the business impact of APIs ...
Why containers are growing in popularity is no surprise — they’re extremely easy to spin up or down, but come with an unforeseen issue. Without the right foresight, DevOps and IT teams may lose a lot of visibility into these containers resulting in operational blind spots and even more haystacks to find the presumptive performance issue needle ...
Much emphasis is placed on servers and storage when discussing Application Performance, mainly because the application lives on a server and uses storage. However, the network has considerable importance, certainly in the case of WANs where there are ways of speeding up the transmission of data of a network ...
The majority of IT executives believe investment in IT Service Management (ITSM) is important to gain the agility needed to compete in an era of global, cross-industry disruption and digital transformation, according to Delivering Value to Today’s Digital Enterprise: The State of IT Service Management 2017, a report by BMC, conducted in association with Forbes ...
Let’s say your company has examined all the potential pros and cons, and moved your critical business applications to the cloud. The advertised benefits of the cloud seem like they’ll work out great. And in many ways, life is easier for you now. But as often happens when things seem too good to be true, reality has a way of kicking in to reveal just exactly how many things can go wrong with your cloud setup – things that can directly impact your business ...
IT leadership is more driven to be innovative than ever, but also more in need of justifying costs and showing value than ever. Combining the two is no mean feat, especially when individual technologies are put forward as the single tantalizing answer ...