Mobile Workforce Drives Greater Need for Visibility
March 09, 2016

Donna Parent
Aternity

Share this

The biggest cause of frustration when addressing workforce productivity issues is determining the source of a performance issue, according to Aternity's 2016 Business Transformation & User Experience Trends Survey.

Additionally, survey respondents said up to 90 percent of the time spent addressing an end user’s complaint is consumed trying to figure out what the issue is rather than solving it or preventing it.

More than 200 C-level executives, IT directors and IT managers shared their insights about what they believe are the driving forces behind current business transformation initiatives.

Here are four more of the top survey findings:

1. More than 95 percent of respondents said End User Computing and IT convergence are driving the need for better end user (workforce) visibility, followed closely by mobile and cloud management.

2. 62 percent said enabling a mobile workforce in 2016 is a business critical initiative, compounding the need for greater workforce visibility. See infographic below demonstrating the impact IT convergence has on the end user.

3. The primary factor driving the need to improve visibility within an organization is to gain a holistic view of the customer experience.

4. The majority of survey respondents said if they could improve their current monitoring toolset in 2016, they would opt to improve their EUEM capabilities.

Donna Parent is Vice President, Marketing at Aternity.

Share this

The Latest

May 25, 2017

According to most industry perceptions, application performance management (APM) and application portfolio management (APM) might seem to be worlds apart — or at best connected by a very thin thread. In this blog, I'd like to highlight three areas that are bridging the APM-to-APM divide: digital experience management, application discovery and dependency mapping (ADDM), and agile/DevOps lifecycle planning ...

May 24, 2017

In today's digital world, it is possible to gauge the cost implications of an IT outage on employee productivity, revenue generation but it is usually much more tricky to measure the negative impacts on the very IT people's lives ...

May 22, 2017

APMdigest asked experts across the industry for their opinions on the next steps for ITOA. Part 5 offers some interesting final thoughts ...

May 19, 2017

APMdigest asked experts across the industry for their opinions on the next steps for ITOA. Part 4 covers automation and the dynamic IT environment ...

May 18, 2017

APMdigest asked experts across the industry for their opinions on the next steps for ITOA. Part 3 covers monitoring and user experience ...

May 17, 2017

APMdigest asked experts across the industry for their opinions on the next steps for ITOA. Part 2 covers visibility and data ...

May 16, 2017

Managing application performance today requires analytics. IT Operations Analytics (ITOA) is often used to augment or built into Application Performance Management solutions to process the massive amounts of metrics coming out of today's IT environment. But today ITOA stands at a crossroads as revolutionary technologies and capabilities are emerging to push it into new realms. So where is ITOA going next? With this question in mind, APMdigest asked experts across the industry — including analysts, consultants and vendors — for their opinions on the next steps for ITOA ...

May 15, 2017

Digital transformation initiatives are more successful when they have buy-in from across the business, according to a new report titled Digital Transformation Trailblazing: A Data-Driven Approach ...

May 11, 2017

The growing market for analytics in IT is one of the more exciting areas to watch in the technology industry. Exciting because of the variety and types of vendor innovation in this area. And exciting as well because our research indicates the adoption of advanced IT analytics supports data sharing and joint decision making in a way that's catalytic for both IT and digital transformation ...

May 10, 2017

Colin Fletcher, Research Director at Gartner, talks about Algorithmic IT Operations (AIOps) and the challenges and recommendations for AIOps adoption ...