NetScout Systems received the NorthFace ScoreBoard Award from Omega Management Group Corp. in recognition of achieving excellence in customer service and support in 2013.
Omega is an expert in customer experience management (CEM) strategy, and helps companies boost revenue and profits by consistently exceeding customer expectations for service quality. Since 2000, the company has annually conducted the NorthFace ScoreBoard Awards, recognizing companies that, as rated solely by their own customers, exceeded expectations in customer satisfaction and loyalty during the prior calendar year.
“The NorthFace ScoreBoard Award recognizes organizations who not only offer exemplary customer service, but that also center their existence on a deep commitment to exceeding customer expectations,” said John Alexander Maraganis, president & CEO of Omega. “In 2013, more than 250 projects, many international in scope, were judged from scores of companies based in the U.S. and abroad. The majority of companies are repeat recipients, which shows that, despite the tough economy, implementing a CEM strategy is a reliable, proven way to achieve business success.”
Omega’s methodology measures customer satisfaction and loyalty levels on a 5-point scale (or equivalent) four times during the year in categories including technical support, field service, customer service and account management. NorthFace ScoreBoard Award recipients are companies that, based solely on survey responses from their own customers, achieved a score of 4.0 or higher out of a possible 5.0.
“NetScout maintains a very strong focus on customer satisfaction, which is driven by our commitment to building a high-quality, reliable product and providing exceptional 24x7, global support to back it up,” said Michael Szabados, chief operating officer, NetScout. “Our market leadership is demonstrated by customer satisfaction, and we are gratified that the strength of our entire organization has enabled us to deliver quality products with top-tier support which has been independently validated by Omega.”
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