NetScout Systems released its next-generation nGenius UC Performance Management Solution, consisting of the nGeniusONE platform with a specialized unified communications (UC) service monitor and a fully integrated, add-on UC Server module.
This marks the latest advancement in NetScout’s strategic focus on enterprise-class UC service assurance. Developed on the basis of NetScout’s widely deployed nGenius Voice | Video Manager and incorporating years of experience deployed at the world’s largest healthcare, banking, insurance and government organizations, the solution is tightly integrated with the nGeniusONE platform, resulting in a powerful and fast triage platform for UC performance problems.
As enterprises begin to deploy increasingly sophisticated unified communications and collaboration tools, IT often finds that its delivery of mission critical voice and video services is unreliable or of low quality. Operations teams must maintain performance of complex, multi-vendor environments that may contain intelligent border protection, SIP trunking, desk phones, soft clients and BYOD endpoints. All of these elements have to work together seamlessly in order to deliver a quality user experience.
Only the nGenius UC Performance Management Solution takes a true systems approach to the rapid triaging of the most complicated issues by monitoring all dependencies on the network infrastructure, business data applications, enabling protocols, video and call signaling as well as call quality in a single fully integrated, vendor agnostic solution.
The nGeniusONE platform with the UC server module is a powerful, yet easy-to-use UC performance management solution. This novel solution provides a common interface for all aspects of reliable delivery of diverse UC services, providing both a uniquely accurate view of user experience and a system-wide view of dependencies that may affect it. Leveraging NetScout’s patented Adaptive Session Intelligence™ (ASI) technology and the nGeniusONE analytics and user interface, it presents comprehensive and contextual views and workflows of service, network, signaling and application performance across complex multi-tier, multi-domain service delivery environments.
Adaptive Session Intelligence technology is at the heart of the nGenius solution. ASI delivers visibility across multiple technologies and multiple equipment vendors without the need to install agents or coalesce data from disparate sources. ASI looks directly at the traffic flows and produces high-value data that describes quality, configuration and dependency issues in real time, feeding the advanced monitoring and troubleshooting workflows in the nGeniusONE platform, resulting in rapid and efficient triage of complex problems.
“Today’s IT professionals are dealing with a rapidly evolving and highly complex unified communications environment integrated into existing data networks,” explained Jim McNiel, VP Worldwide Marketing for NetScout. “The nGenius UC Performance Management Solution with the UC server module is revolutionizing the way IT manages UC environments, delivering the depth of information needed to ensure quality and reliability, faster and more accurately than anyone else in the industry. We are working with numerous customers who only learned after unsuccessful initial deployment attempts, that UC vendor-provided management solutions are often insufficient in scope and scale and are outmatched by the real-life complexities of an actual UC deployment.”
NetScout nGenius UC Performance Management Solution advantages:
- Built on industry-proven, patented technology
- Allows monitoring at multiple locations
- Multi-hop and multi-site analysis to isolate quality affecting problems
- Only true system-wide UC performance visibility for faster triaging
- Quickly identifies configuration issues such as Quality of Service (QoS) mismatches
- Vendor agnostic across the full spectrum of UC technologies
- Holistic visibility into how UC services are coexisting with other network traffic
- Passive deployment not dependent on technology at endpoints or in the switching environment
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