One-Third of Businesses Depend on End Users to Report Application Performance Issues
January 28, 2016

Sridhar Iyengar
ManageEngine

Share this

Nearly one out of every three businesses (32%) become aware of most application performance issues from their end users, according to the ManageEngine Application Performance Monitoring Survey 2015.

See Infographic Below

Given the relative maturity of the APM market, those numbers suggest quite a few IT teams still face basic APM challenges, including:

■ No monitoring solution in place - IT teams still do not have a monitoring solution in place or do not have a monitoring solution that is equipped to detect certain types of performance issues.

■ Monitoring solution is improperly configured - IT admins have not efficiently configured their monitoring. Others don’t follow APM best practices, e.g., setting threshold values that allow some performance variation and only trigger notifications when performance is unacceptable.

■ Not all applications are monitored - Businesses still do not use monitoring solutions to monitor their entire application set. Often, only those applications deemed critical by the IT team get monitored.

■ Not all APM problems are anticipated - IT teams test their applications during the QA stage and set up monitoring, but an unforeseen problem arises later when the application is in production, being used by real users.

The survey reveals that while more than half of those surveyed felt that the current set of APM tools provide end-user satisfaction, IT administrators still feel that there could be improvement, namely providing faster and easier answers to their troubleshooting and performance questions.

Other highlights from the IT professionals surveyed in North America and Europe include:

■ 59% trust monitoring tools to identify most performance deviations.

■ 28% use ad hoc scripts to detect issues in over 50 percent of their applications.

■ Resolution of application downtime and performance issues is time consuming - Many enterprises (81%) take up to 4 hours to resolve incidents of application outages. 60% of respondents reported they take up to 4 hours to repair application performance issues such as slow page loading.

■ Private cloud is still the preferred choice for hosting business-critical applications - 50% of respondents said they have the bulk of their business apps on the private cloud.

■ Public and hybrid cloud adoption is on the rise – The public cloud provides convenience and unmatched scalability. 20% of respondents said they have over 50% of their applications deployed on the public cloud. 20% of respondents said they have close to half of their deployments on a hybrid cloud and are considering increasing their hybrid cloud footprint.

■ Mobile access is on the rise – 70% of businesses indicated that most of their end users access enterprise applications through a Web interface, although access through mobile devices is on the rise.

Enterprise mobile apps have yet to reach the high performance and usability of consumer mobile apps. Most enterprises are at a nascent stage in their adoption of mobility, still figuring out how to start their app development in terms of tools, vendors, architectures or platforms. The increasing variety of devices available for users today - from smartphones and tablets to wearables - makes it a challenge for enterprise IT to develop and maintain mobile apps to suit their users’ needs.



Sridhar Iyengar is Vice President, Product Management, for ManageEngine.

Share this

The Latest

April 21, 2017

In the spirit of Earth Day, which is Saturday, April 22, we recently asked IT professionals for the tips and tricks they're using to help keep their data centers as green as possible. Here are a few ideas inspired by the responses we got ...

April 20, 2017

Almost One-Third (28 percent) of IT workers surveyed fear that cloud adoption is putting their job at risk, according to a survey conducted by ScienceLogic ...

April 19, 2017

A majority of senior IT leaders and decision-making managers of large companies surveyed around the world indicate their organizations have yet to fully embrace the aspects of IT Transformation needed to remain competitive, according to a new study conducted by Enterprise Strategy Group (ESG) ...

April 18, 2017

The move to cloud-based solutions like Office 365, Google Apps and others is one of the biggest fundamental changes IT professionals will undertake in the history of computing. The cost savings and productivity enhancements available to organizations are huge. But these savings and benefits can't be reaped without careful planning, network assessment, change management and continuous monitoring. Read on for things that you shouldn't do with your network in preparation for a move to one of these cloud providers ...

April 17, 2017

One of the most ubiquitous words in the development and DevOps vocabularies is "Agile." It is that shining, valued, and sometimes elusive goal that all enterprises strive for. But how do you get there? How does your organization become truly Agile? With these questions in mind, DEVOPSdigest asked experts across the industry — including analysts, consultants and vendors — for their opinions on the best way for a development or DevOps team to become more Agile ...

April 12, 2017

Is composable infrastructure the right choice for your IT environment? The following are 5 key questions that can help you begin to explore the capabilities of composable infrastructure and its applicability within your own IT environment ...

April 11, 2017

What is composable infrastructure, and is it the right choice for your IT environment? That's the question on many CIOs' minds today as they work to position their organizations as "digitally driven," delivering better, deeper, faster user experiences and a more agile response to change in whatever vertical market you do business in today ...

April 10, 2017

As companies adopt new hardware and applications, their networks grow larger and become harder to manage. For network engineers and administrators, the continued emergence of integrated technology has forced them to reconfigure and manage networks in a more dynamic way ...

April 07, 2017

The complexity of data in motion is growing and risks undermining the success of the modern data-driven enterprise. A recent survey of data engineers and architects, conducted by StreamSets, sought to bring some perspective to the new reality in the enterprise, leading to some interesting insights about the enterprise data landscape ...

April 06, 2017

The biggest factor driving happiness is the quality of relationships IT professionals have with their coworkers, including users, peers, and managers, according to the 2017 IT Job Satisfaction report from Spiceworks ...