One-Third of Businesses Depend on End Users to Report Application Performance Issues
January 28, 2016

Sridhar Iyengar
ManageEngine

Share this

Nearly one out of every three businesses (32%) become aware of most application performance issues from their end users, according to the ManageEngine Application Performance Monitoring Survey 2015.

See Infographic Below

Given the relative maturity of the APM market, those numbers suggest quite a few IT teams still face basic APM challenges, including:

■ No monitoring solution in place - IT teams still do not have a monitoring solution in place or do not have a monitoring solution that is equipped to detect certain types of performance issues.

■ Monitoring solution is improperly configured - IT admins have not efficiently configured their monitoring. Others don’t follow APM best practices, e.g., setting threshold values that allow some performance variation and only trigger notifications when performance is unacceptable.

■ Not all applications are monitored - Businesses still do not use monitoring solutions to monitor their entire application set. Often, only those applications deemed critical by the IT team get monitored.

■ Not all APM problems are anticipated - IT teams test their applications during the QA stage and set up monitoring, but an unforeseen problem arises later when the application is in production, being used by real users.

The survey reveals that while more than half of those surveyed felt that the current set of APM tools provide end-user satisfaction, IT administrators still feel that there could be improvement, namely providing faster and easier answers to their troubleshooting and performance questions.

Other highlights from the IT professionals surveyed in North America and Europe include:

■ 59% trust monitoring tools to identify most performance deviations.

■ 28% use ad hoc scripts to detect issues in over 50 percent of their applications.

■ Resolution of application downtime and performance issues is time consuming - Many enterprises (81%) take up to 4 hours to resolve incidents of application outages. 60% of respondents reported they take up to 4 hours to repair application performance issues such as slow page loading.

■ Private cloud is still the preferred choice for hosting business-critical applications - 50% of respondents said they have the bulk of their business apps on the private cloud.

■ Public and hybrid cloud adoption is on the rise – The public cloud provides convenience and unmatched scalability. 20% of respondents said they have over 50% of their applications deployed on the public cloud. 20% of respondents said they have close to half of their deployments on a hybrid cloud and are considering increasing their hybrid cloud footprint.

■ Mobile access is on the rise – 70% of businesses indicated that most of their end users access enterprise applications through a Web interface, although access through mobile devices is on the rise.

Enterprise mobile apps have yet to reach the high performance and usability of consumer mobile apps. Most enterprises are at a nascent stage in their adoption of mobility, still figuring out how to start their app development in terms of tools, vendors, architectures or platforms. The increasing variety of devices available for users today - from smartphones and tablets to wearables - makes it a challenge for enterprise IT to develop and maintain mobile apps to suit their users’ needs.



Sridhar Iyengar is Vice President, Product Management, for ManageEngine.

Share this

The Latest

March 28, 2017

The amount of data, research and case studies on the benefits and effectiveness of hybrid cloud keeps growing. Yet some people are still skeptical, thinking that it’s just a play to keep data centers relevant in a public cloud age. Some recent outages of cloud-based systems may be just the thing to bring hybrid cloud skeptics around ...

March 27, 2017

Monitoring a business means monitoring an entire business – not just IT or application performance. If businesses truly care about differentiating themselves from the competition, they must approach monitoring holistically. Separate, siloed monitoring systems are quickly becoming a thing of the past ...

March 24, 2017

A growing IT delivery gap is slowing down the majority of the businesses surveyed and directly putting revenue at risk, according to MuleSoft's 2017 Connectivity Benchmark Report on digital transformation initiatives and the business impact of APIs ...

March 23, 2017

Why containers are growing in popularity is no surprise — they’re extremely easy to spin up or down, but come with an unforeseen issue. Without the right foresight, DevOps and IT teams may lose a lot of visibility into these containers resulting in operational blind spots and even more haystacks to find the presumptive performance issue needle ...

March 22, 2017

Much emphasis is placed on servers and storage when discussing Application Performance, mainly because the application lives on a server and uses storage. However, the network has considerable importance, certainly in the case of WANs where there are ways of speeding up the transmission of data of a network ...

March 21, 2017

The majority of IT executives believe investment in IT Service Management (ITSM) is important to gain the agility needed to compete in an era of global, cross-industry disruption and digital transformation, according to Delivering Value to Today’s Digital Enterprise: The State of IT Service Management 2017, a report by BMC, conducted in association with Forbes ...

March 17, 2017

Let’s say your company has examined all the potential pros and cons, and moved your critical business applications to the cloud. The advertised benefits of the cloud seem like they’ll work out great. And in many ways, life is easier for you now. But as often happens when things seem too good to be true, reality has a way of kicking in to reveal just exactly how many things can go wrong with your cloud setup – things that can directly impact your business ...

March 16, 2017

IT leadership is more driven to be innovative than ever, but also more in need of justifying costs and showing value than ever. Combining the two is no mean feat, especially when individual technologies are put forward as the single tantalizing answer ...

March 15, 2017

The move to Citrix 7.X is in full swing. This has improved the centralizing of Management and reduction of costs, but End User Experience is becoming top of the business objectives list. However, delivering that is not something to be considered after the upgrade ...

March 14, 2017

As organizations understand the findings of the Cyber Monday Web Performance Index and look to improve their site performance for the next Cyber Monday shopping day, I wanted to offer a few recommendations to help any organization improve in 2017 ...