One-Third of Businesses Depend on End Users to Report Application Performance Issues
January 28, 2016

Sridhar Iyengar
ManageEngine

Share this

Nearly one out of every three businesses (32%) become aware of most application performance issues from their end users, according to the ManageEngine Application Performance Monitoring Survey 2015.

See Infographic Below

Given the relative maturity of the APM market, those numbers suggest quite a few IT teams still face basic APM challenges, including:

■ No monitoring solution in place - IT teams still do not have a monitoring solution in place or do not have a monitoring solution that is equipped to detect certain types of performance issues.

■ Monitoring solution is improperly configured - IT admins have not efficiently configured their monitoring. Others don’t follow APM best practices, e.g., setting threshold values that allow some performance variation and only trigger notifications when performance is unacceptable.

■ Not all applications are monitored - Businesses still do not use monitoring solutions to monitor their entire application set. Often, only those applications deemed critical by the IT team get monitored.

■ Not all APM problems are anticipated - IT teams test their applications during the QA stage and set up monitoring, but an unforeseen problem arises later when the application is in production, being used by real users.

The survey reveals that while more than half of those surveyed felt that the current set of APM tools provide end-user satisfaction, IT administrators still feel that there could be improvement, namely providing faster and easier answers to their troubleshooting and performance questions.

Other highlights from the IT professionals surveyed in North America and Europe include:

■ 59% trust monitoring tools to identify most performance deviations.

■ 28% use ad hoc scripts to detect issues in over 50 percent of their applications.

■ Resolution of application downtime and performance issues is time consuming - Many enterprises (81%) take up to 4 hours to resolve incidents of application outages. 60% of respondents reported they take up to 4 hours to repair application performance issues such as slow page loading.

■ Private cloud is still the preferred choice for hosting business-critical applications - 50% of respondents said they have the bulk of their business apps on the private cloud.

■ Public and hybrid cloud adoption is on the rise – The public cloud provides convenience and unmatched scalability. 20% of respondents said they have over 50% of their applications deployed on the public cloud. 20% of respondents said they have close to half of their deployments on a hybrid cloud and are considering increasing their hybrid cloud footprint.

■ Mobile access is on the rise – 70% of businesses indicated that most of their end users access enterprise applications through a Web interface, although access through mobile devices is on the rise.

Enterprise mobile apps have yet to reach the high performance and usability of consumer mobile apps. Most enterprises are at a nascent stage in their adoption of mobility, still figuring out how to start their app development in terms of tools, vendors, architectures or platforms. The increasing variety of devices available for users today - from smartphones and tablets to wearables - makes it a challenge for enterprise IT to develop and maintain mobile apps to suit their users’ needs.



Sridhar Iyengar is VP, Product Management, at ManageEngine
Share this

The Latest

November 17, 2017

Just in time for the holiday shopping season, APMdigest asked experts from across the industry for their opinions on the best way to measure eCommerce performance, in terms of applications, networks and infrastructure. Part 3, the final installment, covers the customer journey ...

November 16, 2017

Just in time for the holiday shopping season, APMdigest asked experts from across the industry for their opinions on the best way to measure eCommerce performance, in terms of applications, networks and infrastructure. Part 2 covers APM and monitoring ...

November 15, 2017

As the holiday shopping season looms ahead, and online sales are positioned to challenge or even beat in-store purchases, eCommerce is on the minds of many decision makers. To help organizations decide how to gauge their eCommerce success, APMdigest compiled a list of expert opinions on the best way to measure eCommerce performance ...

November 14, 2017

More than 90 percent of respondents are concerned about data and application security in public clouds while nearly 60 percent of respondents reported that public cloud environments make it more difficult to obtain visibility into data traffic, according to a new Cloud Security survey ...

November 13, 2017

Today's technology advances have enabled end-users to operate more efficiently, and for businesses to more easily interact with customers and gather and store huge amounts of data that previously would be impossible to collect. In kind, IT departments can also collect valuable telemetry from their distributed enterprise devices to allow for many of the same benefits. But now that all this data is within reach, how can organizations make sense of it all? ...

November 09, 2017

CIOs trying to lead digital transformation at the speed needed to succeed need a mix of three scale accelerators, according to Gartner, Inc. The three scale accelerators include: digital dexterity, network effect technologies, and an industrialized digital platform ...

November 08, 2017

While the majority of IT practitioners in the UK believe their organization is equipped to support digital services, over half of them also say they face consumer-impacting incidents at least one or more times a week, sometimes costing their organizations millions in lost revenue for every hour that an application is down, according to PagerDuty's State of Digital Operations Report: United Kingdom ...

November 07, 2017

Today's IT is under considerable pressure to remain agile, responsive and scalable to meet the changing needs of business. IT infrastructure can't become a bottleneck, it must be the enabler. But as new paradigms, such as DevOps, are adopted, data center complexity increases and infrastructure constraints can block the ability to achieve these goals ...

November 06, 2017

It's 3:47am. You and the rest of the Ops team have been summoned from your peaceful slumber to mitigate an application delivery outage. Your mind races as you switch to problem solving mode. It's time to start thinking about how to make this mitigation FUN! ...

November 03, 2017

With the increased complexity of IT environments, the rising cyber threats and the growing number of IT alerts, IT organizations have come to the realization that throwing more people at IT issues doesn't solve the problem ...