PagerDuty Extends Advanced Analytics with Operations Trends
July 23, 2015
Share this

PagerDuty enhanced Advanced Analytics to visualize complete event and incident history through detailed incident and response tracking across customers’ entire infrastructure.

Businesses can use precise details about their incident history to draw trends about where their incident responses are strong, which teams need additional resources and what recurring problems could be eliminated. Advanced Analytics empower companies to proactively improve their uptime and team efficiency.

“With PagerDuty’s new enhancements to Advanced Analytics, we’re delivering a lucid view of operations trends that enable companies to deeply understand the health of their IT organization,” said PagerDuty VP of Product Management, Jonathan Wilkinson. “Our customers are already using these insights to improve productivity and reduce the frequency, severity, and duration of incidents.”

PagerDuty’s Advanced Analytics now include:

- Trends across your various services and teams showing mean time to acknowledge (MTTA) and mean time to respond (MTTR) overlaid against incident count and other contextual operational metrics

- Triggered incident trends showing the most common incidents and enabling teams to create custom classifications for each incident type

- Incidents trends by time of day and day of week, enabling managers to correctly staff and schedule teams

- Incidents exceeding SLAs showing both exceeded response and exceeded resolution times

Enhancements to Advanced Analytics are available now for customers on PagerDuty’s Standard and Enterprise Plans.

Share this

The Latest

March 27, 2024

Nearly all (99%) globa IT decision makers, regardless of region or industry, recognize generative AI's (GenAI) transformative potential to influence change within their organizations, according to The Elastic Generative AI Report ...

March 27, 2024

Agent-based approaches to real user monitoring (RUM) simply do not work. If you are pitched to install an "agent" in your mobile or web environments, you should run for the hills ...

March 26, 2024

The world is now all about end-users. This paradigm of focusing on the end-user was simply not true a few years ago, as backend metrics generally revolved around uptime, SLAs, latency, and the like. DevOps teams always pitched and presented the metrics they thought were the most correlated to the end-user experience. But let's be blunt: Unless there was an egregious fire, the correlated metrics were super loose or entirely false ...

March 25, 2024

This year, New Relic published the State of Observability for Financial Services and Insurance Report to share insights derived from the 2023 Observability Forecast on the adoption and business value of observability across the financial services industry (FSI) and insurance sectors. Here are seven key takeaways from the report ...

March 22, 2024

In MEAN TIME TO INSIGHT Episode 4 - Part 2, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at Enterprise Management Associates (EMA) discusses artificial intelligence and AIOps ...

March 21, 2024

In the course of EMA research over the last twelve years, the message for IT organizations looking to pursue a forward path in AIOps adoption is overall a strongly positive one. The benefits achieved are growing in diversity and value ...

March 20, 2024

Today, as enterprises transcend into a new era of work, surpassing the revolution, they must shift their focus and strategies to thrive in this environment. Here are five key areas that organizations should prioritize to strengthen their foundation and steer themselves through the ever-changing digital world ...

March 19, 2024

If there's one thing we should tame in today's data-driven marketing landscape, this would be data debt, a silent menace threatening to undermine all the trust you've put in the data-driven decisions that guide your strategies. This blog aims to explore the true costs of data debt in marketing operations, offering four actionable strategies to mitigate them through enhanced marketing observability ...

March 18, 2024

Gartner has highlighted the top trends that will impact technology providers in 2024: Generative AI (GenAI) is dominating the technical and product agenda of nearly every tech provider ...

March 15, 2024

In MEAN TIME TO INSIGHT Episode 4 - Part 1, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at Enterprise Management Associates (EMA) discusses artificial intelligence and network management ...