PagerDuty Releases New Machine Learning and Response Automation Capabilities
September 07, 2017
Share this

PagerDuty introduced new capabilities in machine learning and advanced response automation that enable businesses to orchestrate the right business-wide response to any situation.

By eliminating inefficiencies across the entire digital operations lifecycle, and applying best practices to any operational issue. The updated PagerDuty® Digital Operations Management platform helps businesses and teams focus on innovation, enhance brand and protect revenue to deliver exceptional customer experience.

“Today’s dynamic digital business climate has exponentially increased both opportunity for growth and downside risks to mitigate. The latest Digital Operations Management capabilities announced today – machine learning and automation – tackle the real-time, all-the-time demands of consumers and business, translating complex events and signals into actionable insights, and orchestrating teams across businesses in service or revenue and productivity,” said Jennifer Tejada, CEO of PagerDuty. “Leveraging our foundation in DevOps, we now empower our customers with a platform that intelligently responds to events and enables the delivery of seamless digital experiences so IT and business decision makers can confidently execute on their financial, operational, and strategic imperatives.”

With the new release, customers can now take advantage of the following capabilities for intelligent real-time decisions, automated precision response and business-wide orchestration:

- Alert Grouping: Rules-based automation and machine learning automatically group related issues together, providing critical context required to drive down resolution times while reducing responder noise.

- Similar Incidents: Machine data is critical, but to get the entire picture, responders also need human context such as who has dealt with a similar issue and what steps were taken to solve it. Now, responders can see previous related issues and surface information around incident severity, impact, remediation steps and much more.

- Response Automation: The new Response Plays capability allows teams to design and execute an automated response pattern, recruiting responders and stakeholders by a single click. For incidents on critical services, teams can set up an automatic response for split-second action.

- Dynamic Notifications & Event Routing: Dynamically select notification and assignment behavior and automatically route events to different teams based on event payloads.

- Redesigned, Live User Experience: The enhanced live incident details page provides improved information discoverability and ease of use.

PagerDuty's new capabilities address new challenges resulting from today’s digital disruptions. The updated platform offers organizations a path for providing a complete business response by dedicating valuable resources to rapid, frictionless service restoration rather than manual work, implementing business-wide best practices and enabling instant communication across critical teams and stakeholders. This comprehensive approach helps organizations save millions of dollars in downtime incidents and service degradation.

Share this

The Latest

September 21, 2017

The increased complexity of new computing architectures coupled with new application development methodologies – especially in the face of time-to-market and security threat pressures – should make secure UX the first strategic decision for CEOs and CFOs on the path to digital transformation ...

September 19, 2017

IT professionals tend to go above and beyond the scope of their core responsibilities as the changing business landscape demands more of their attention, both inside and outside of the office, according to the Little-Known Facts survey conducted by SolarWinds in honor of IT Professionals Day ...

September 18, 2017

Digital video consumption is viral and, according to a new study released by IBM and International Broadcasting Convention (IBC), more than half of the 21,000 consumers surveyed are using mobiles every day to watch streaming videos, and that number is expected to grow 45 percent in the next three years ...

September 15, 2017

No technology that touches more than one IT stakeholder, no matter how good and how transformative, can deliver its potential without attention to leadership, process considerations and dialog. In this blog, I'd like to share effective strategies for AIA adoption ...

September 14, 2017

Enterprise IT environments are becoming more heterogeneous and complex, with fragmentation permeating cloud infrastructure, tooling and culture, according to a survey recently conducted by IOD Cloud Technologies Research in partnership with Cloudify ...

September 12, 2017

One area that enables enterprises to reduce complexity and streamline operations is their virtual desktop infrastructure (VDI). Virtualization is a linchpin of digital transformation and effectively optimizing an enterprise's VDI is essential to moving forward with digital technologies. Delivering the best possible VDI performance means taking a fresh look at what "desktop" means today. The endpoint, or desktop, now can be a physical thin client, a software-defined thin client, a traditional laptop, a phone or tablet. To reduce operational waste and achieve better performance across the desktop environment, consider these five actions ...

September 11, 2017

In incident management, we often overlook the simple things in favor of trying to do too much, too soon. Why not make sure we've done the fundamentals properly? ...

September 08, 2017
For our Advanced IT Analytics (AIA) Buyer's Guide, we interviewed more than 20 deployments to help us better assess vendor strengths and limitations. So given the abundance of riches to work with, I've decided to illustrate several of the more prominent AIA benefit categories with actual real-world comments ...
September 07, 2017

The Input/Output Operations per Second (I/O) capabilities of modern computer systems are truly a modern wonder. Yet no matter how powerful the processors, no matter how many cores, how perfectly formed the bus architecture, or how many flash modules are added, somehow it never seems to be enough ...

September 06, 2017

By taking advantage of performance monitoring, IT and business decision makers can gain better visibility into their cloud and application performance. Dedicated performance monitoring has become essential for providing visibility into all areas of application performance and keeping the business running optimally ...