Vendor Forum

January 24, 2017
Vincent Geffray
Everbridge

It's an eye opener to see that while companies have implemented service management for the most part — more than 90 percent of companies reporting that they have an IT Service Management system (ITSM) — only 11 percent of companies stated that they have automated the process for organizing their response to IT outages and incidents, according to Everbridge's 2016 State of IT Incident Management report ...

January 20, 2017
Sri Chaganty
AppEnsure

Traditionally, Application Performance Management (APM) is usually associated with solutions that instrument application code. There are two fundamental limitations with such associations. If instrumenting the code is what APM is all about, then APM is applicable only to homegrown applications for which access to code is available ...

January 19, 2017
Andrew Levy
Apteligent

The correlation between mobile app crashes and increasing churn rates (or declining user retention) has long been suspected. In the report, titled Crash and Churn, Apteligent set out to understand the impact of per user crash rate on churn ...

January 18, 2017
Dirk Paessler
Paessler AG

In Fall 2016, Paessler AG surveyed 650 system administrators from 49 countries to get a "state of the SysAdmin" and find out how their jobs are changing, how they spend their time, and what their priorities are. The survey responses led to some interesting findings – namely, that when it comes to today's SysAdmins, things are not as they seem. Here are some of the key findings that illustrate the gap between perception and reality ...

January 17, 2017
Chris Bloom
Savvius

Choosing an application performance monitoring (APM) solution can be a daunting task. A quick Google search will show popular products, but there's also a long list of less-well-known open source products available, too. So how do you choose the right solution? ...

January 13, 2017
Ryan Goldman
SignalFx

Digital transformation is a key initiative for enterprises that want to reach new customers and offer greater value via technology. Changing user expectations, new modes of engagement and the need to improve responsiveness are the main factors driving companies to update outdated processes and develop new applications as part of a digital transformation strategy. But in order to deliver on the promise of digital transformation, organizations must also modernize their IT infrastructure to support speed, scale and change ...

January 12, 2017
Jeff Kalberg
IGEL Technology

Digital transformation is evolving the enterprise to one in which high performance applications are now the norm as organizations use video, graphics and other information intensive multimedia to populate these new channels of engagement. Digital technologies, and high performance applications, create further pressure on IT staffs which are grappling with PCs that are past their optimum performance. As a result, IT is looking at alternatives to swapping out PCs and investing in more costly equipment that will inevitably have an expiration date. One solution is to build on virtualization solutions that incorporate high-performance thin clients ...

January 11, 2017
Sri Chaganty
AppEnsure

If your business depends on mission-critical web or legacy applications, then monitoring how your end users interact with your applications is critical. Most monitoring solutions try to infer the end-user experience based on resource utilization. However, resource utilization cannot provide meaningful results on how the end-user is experiencing an interaction with an application. The true measurement of end-user experience is availability and response time of the application, end-to-end and hop-by-hop ...

January 10, 2017
Scott Klein
Atlassian

There's nothing like a major web outage to remind us how much our applications rely on other web services and technologies to function. In late October of last year, a Distributed Denial of Service (DDoS) attack on Dyn, one of the largest Domain Name Service (DNS) providers on the internet, disrupted service for consumer and business applications across the web. This attack shed light on the delicate interdependent nature of the web as productivity and uptime across the world was effected ...

January 09, 2017
Leon Adato
SolarWinds

As an IT professional, I'm used to words that mean different things to different people. For example, "log monitoring" could mean anything from simple text files to logfile aggregation systems. "Uptime" is also notoriously hard to nail down. Heck, even the word "monitoring" itself can be obscure. This is why I'm not surprised that application performance monitoring (APM) can mean so many different things depending on the context ...

January 05, 2017
Sven Hammar
Apica

Apica highlights the following trends and predictions for 2017, covering the API Economy, ecommerce, analytics and more ...

January 03, 2017
Sean Applegate
Riverbed

Riverbed highlights the following trends and predictions for 2017, covering digital transformation, software-defined everything and more ...

December 09, 2016
Mehdi Daoudi
Catchpoint Systems

Cyber Monday, what seems to be a yearly ritual is continuing – online retailers know they're going to get hit with huge traffic, and still, there are site performance (speed, availability) disappointments. While 2013 to 2015 Black Friday-Cyber Monday weekends saw a few lengthy site outages by big-name retailers, 2016 has proven to be the year of mini-outages and slowdowns. Some were resolved quickly; others more slowly. Here are the key takeaways from this year's holiday season ...

December 08, 2016
Vicky Harp
IDERA

Ensuring application availability is much more than simple up/down monitoring, as today's users have come to expect real-time responses, regardless of the device or network. While application front ends and back ends vary widely by application type, what almost all have in common is their dependency on transactional databases. To truly understand application performance, IT professionals must analyze database workloads in application context ...

December 05, 2016
Rex McMillan
LANDESK

Win 10 is now in official anniversary mode with its 1607 anniversary update ready to roll out to some 400 million devices. While users may find the anniversary update features such as improved taskbar management helpful, IT pros will continue to grapple with the new way Microsoft is executing updates. If you're an IT pro charged with optimizing the performance of your enterprise, what does this mean for you? Here are a few things to consider ...

December 02, 2016
Tim Conley
Galileo

There is an increasing recognition of the interconnected nature of the information technology environment. Also, user expectations and IT complexity are rising. As a result, IT infrastructure performance management (IPM) is becoming more popular. Companies practicing IPM are realizing the benefits it delivers to the bottom line. They include the ability to ...

November 30, 2016
Ann Ruckstuhl
SOASTA

Almost one-third (28 percent) of customers will not return to a slow site, according to SOASTA's 2016 Holiday Retail Insights Report ...

November 29, 2016
Michelle McLean
ScaleArc

Black Friday. Retailers know it's coming every year, and still – every year – someone has a spectacular failure. This year Macy's gets top billing – asking customers to wait to shop. Since 500 milliseconds of web delay is estimated to cost 5% of revenue, how much can we guess Macy's lost by asking EVERY shopper, for hours, to wait to shop? It's clearly in the millions of dollars ...

November 28, 2016
Michael Butt
BigPanda

The most destructive root cause of 75 percent of outages during big online events like Black Friday and Cyber Monday are unplanned configuration changes to a system – when IT and Ops teams find something they think might cause a problem and try to fix it immediately, unintentionally creating a much bigger issue for the web or mobile site. The following are BigPanda's top recommendations for preventing outages during throughout the entire holiday shopping season ...

November 21, 2016
Sridhar Iyengar
ManageEngine

Over the past few years, IT service management (ITSM) has become increasingly important to an organization's IT strategy, and companies are seeking new ways to improve IT service delivery and efficiency via better ITSM processes. Using advanced IT analytics, managers can identify blind spots and hidden gaps in their ITSM process as well as make accurate decisions by monitoring key metrics. Here is how advanced IT analytics can make the best of your IT service desk ...

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