Why IT Teams Need Digital Experience Quality Analytics in Their Arsenal
July 27, 2016

Dave Page
Actual Experience

Share this

Today's IT managers and engineers have an incredible arsenal of powerful tactical tools; APM, NPM, BSM, EUEM and the list goes on. Each tool does a very focused job monitoring the health and quality of a specific part of the digital supply chain. No IT organization should be without them.

The strength of these tools, their narrow, bottom-up focus, is also the cause of a real problem for businesses. These narrow tools miss issues that stem from the hand-off from one node or application to the next. The monitoring tools can't see the data falling into the gaps.

Another issue is that none of these monitoring tools can show the IT manager or engineer the consistency or quality of digital experience that is delivered to the customer or employee who sits at the end of the digital supply chain.

So even with the best performance monitoring tools, it is possible to see nothing but green lights and still have a digital product or service that simply isn't working. This experience is one that anyone responsible for IT should recognize.

With digital transformation, more parts of the digital supply chain are owned or managed by external suppliers and 3rd parties. You cannot afford to ignore the impact they can have on the end user of your digital products and services. Yet traditional monitoring tools can't be instrumented on them.

What's the solution? The answer has to lie in looking at the digital supply chain from the outside in; from the end user's perspective. You need to understand not how each element is performing but how it's performance impacts on the quality of the user's experience. You also need to see how each application or piece of the network is interacting with the next.

The end product of this outside-in view is a digital experience quality metric or score. This means more than a Single Pane of Glass (SPG) solution. After all, just having the green lights closer together won't change the fact that end product isn't working.

So how would digital experience quality analytics improve digital performance?

When you can see through the whole digital supply chain and understand the impact each part of the chain has on digital experience quality, you can also pinpoint the cause of poor experience. That is when your narrow tools such as APM and NPM come into play. When combined with an outside-in analytic, these tools become more powerful not less.

Because an outside-in digital experience analytic depends on seeing down through the whole digital supply chain, it will see 3rd party elements as well as those that are owned. This allows the IT team to manage the quality of those external suppliers in a way that is not possible with traditional performance monitoring tools.

Now clearly, digital experience quality analytics would improve the management of IT digital infrastructure and applications. The IT team will be able to better manage owned and external parts of the digital supply chain. But beyond that, digital experience quality analytics can give the IT team a metric or a score that shows how well they are delivering business critical digital services, not just whether they are up or down.

Dave Page is CEO of Actual Experience.

Share this

The Latest

April 25, 2017

While the idea of shifting toward digital business was speculative for most CEOs a few years ago, it has become a reality for many in 2017. 47 percent of CEOs are being challenged by the board of directors to make progress in digital business, and 56 percent said that their digital improvements have already improved profits ...

April 24, 2017

The Internet of Things (IoT) is increasingly present in our daily lives, at work, in the home and in the public sphere, making the world a more connected place. In fact, 2020 will see at least 20 billion connected devices across the globe. So, let's take a look at the most common iterations of the IoT at the moment, and what we can expect to see in the IoT landscape over the next 5 years ...

April 21, 2017

In the spirit of Earth Day, which is Saturday, April 22, we recently asked IT professionals for the tips and tricks they're using to help keep their data centers as green as possible. Here are a few ideas inspired by the responses we got ...

April 20, 2017

Almost One-Third (28 percent) of IT workers surveyed fear that cloud adoption is putting their job at risk, according to a survey conducted by ScienceLogic ...

April 19, 2017

A majority of senior IT leaders and decision-making managers of large companies surveyed around the world indicate their organizations have yet to fully embrace the aspects of IT Transformation needed to remain competitive, according to a new study conducted by Enterprise Strategy Group (ESG) ...

April 18, 2017

The move to cloud-based solutions like Office 365, Google Apps and others is one of the biggest fundamental changes IT professionals will undertake in the history of computing. The cost savings and productivity enhancements available to organizations are huge. But these savings and benefits can't be reaped without careful planning, network assessment, change management and continuous monitoring. Read on for things that you shouldn't do with your network in preparation for a move to one of these cloud providers ...

April 17, 2017

One of the most ubiquitous words in the development and DevOps vocabularies is "Agile." It is that shining, valued, and sometimes elusive goal that all enterprises strive for. But how do you get there? How does your organization become truly Agile? With these questions in mind, DEVOPSdigest asked experts across the industry — including analysts, consultants and vendors — for their opinions on the best way for a development or DevOps team to become more Agile ...

April 12, 2017

Is composable infrastructure the right choice for your IT environment? The following are 5 key questions that can help you begin to explore the capabilities of composable infrastructure and its applicability within your own IT environment ...

April 11, 2017

What is composable infrastructure, and is it the right choice for your IT environment? That's the question on many CIOs' minds today as they work to position their organizations as "digitally driven," delivering better, deeper, faster user experiences and a more agile response to change in whatever vertical market you do business in today ...

April 10, 2017

As companies adopt new hardware and applications, their networks grow larger and become harder to manage. For network engineers and administrators, the continued emergence of integrated technology has forced them to reconfigure and manage networks in a more dynamic way ...