Why Your Image-Heavy Site Could Be Costing You Customers
April 01, 2016

Kent Alstad
Radware

Share this

Web pages know it takes a lot to catch — and hold — visitors' attention. That's why many sites are cramming their homepages with images, video and other content. But as they add more visuals, they're missing one core element: optimization.

Whether it's due to a steady uptick in the number of images, complicated JavaScript, or other plugins (all part of a push toward eye-catching pages), many sites are slow to load and need far too much time before users can interact with them. That's one of the key findings in Radware's 2016 State of the Union report on multi-industry web performance. See infographic below.

The report found that performance takes a hit as pages increase in total size as well as in the number of resource requests. This correlation is primarily due to page complexity and large, unoptimized images — two faults that ecommerce, travel, sports, and news websites are all guilty of.

These recurring trends threaten user retention and can undermine the bottom line since 57 percent of users will quit a website after three seconds, according to a study by Akami and PhoCusWright. This translates to abandoned shopping carts, unfinished travel bookings, unread articles, unseen ads, and missed opportunities to gain subscribers.

That has a major impact on revenue. According to the Centre for Retail Research, the average spend per person was around $115 in 2015 in the US. With 100,000 visitors per day and a 2 percent conversion rate, a bounce rate of 57 percent for a slow loading website will cost more than $130,000 of lost revenue per day:

(.57 x 100,000)(.02)(115) = $131,100

Businesses simply can't afford to overlook the impact of web performance — and yet the results show that too many are doing just that.

Sites across industries have built homepages based on what users want to accomplish — and similarly, what the respective industries want their users to do. As a result, the Radware report found significant variation in aspects like page size, composition, and the proportion of sites in each category failing to meet the three-second goal.

Overall, Radware found ecommerce sites to be the most optimized, with the highest percentage of sites within the three-second window, which is most likely due to smaller footprints and greater levels of optimization.

News and travel sites were the next best in the report. Their interaction time — a key metric for users — was roughly the same, despite travel sites using more visual content than news sites.

Sports sites tested the worst in page size, complexity, and the resultant load time users encountered, which is likely due to the large number of visual elements lacking optimization.

Luckily for these industries and others, there are a few best practices that websites can apply to improve the user experience. If your site takes longer than three seconds to load, try one or more of these tactics:

1. Compress and reformat images

Reducing an image's file size decreases download times and increases the number of images that can be cached.

2. Minimize redirects

Redirects trigger additional HTTP requests and delay page rendering. Minimize — or better yet, avoid — redirects to improve site performance.

3. Avoid plugins

Plugins might process special types of content, but they can cause page crashes and security breaches. Web applications now allow content to be handled without them.

Optimizing these three aspects of your website can mean more web traffic, more click-throughs, and happier users. They're small steps that can have a big impact, and in an ever-growing digital world, each second counts.

Study Methodology: Radware conducted this study within the United States in February 2016. Real-world performance of the top 50 global mobile travel industry websites, as ranked by SimilarWeb Ltd., was tested utilizing the Chrome 48 desktop browser, and the results were exported and analyzed.

Kent Alstad is VP of Acceleration at Radware.



Kent Alstad is VP of Acceleration at Radware
Share this

The Latest

April 25, 2024

The use of hybrid multicloud models is forecasted to double over the next one to three years as IT decision makers are facing new pressures to modernize IT infrastructures because of drivers like AI, security, and sustainability, according to the Enterprise Cloud Index (ECI) report from Nutanix ...

April 24, 2024

Over the last 20 years Digital Employee Experience has become a necessity for companies committed to digital transformation and improving IT experiences. In fact, by 2025, more than 50% of IT organizations will use digital employee experience to prioritize and measure digital initiative success ...

April 23, 2024

While most companies are now deploying cloud-based technologies, the 2024 Secure Cloud Networking Field Report from Aviatrix found that there is a silent struggle to maximize value from those investments. Many of the challenges organizations have faced over the past several years have evolved, but continue today ...

April 22, 2024

In our latest research, Cisco's The App Attention Index 2023: Beware the Application Generation, 62% of consumers report their expectations for digital experiences are far higher than they were two years ago, and 64% state they are less forgiving of poor digital services than they were just 12 months ago ...

April 19, 2024

In MEAN TIME TO INSIGHT Episode 5, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the network source of truth ...

April 18, 2024

A vast majority (89%) of organizations have rapidly expanded their technology in the past few years and three quarters (76%) say it's brought with it increased "chaos" that they have to manage, according to Situation Report 2024: Managing Technology Chaos from Software AG ...

April 17, 2024

In 2024 the number one challenge facing IT teams is a lack of skilled workers, and many are turning to automation as an answer, according to IT Trends: 2024 Industry Report ...

April 16, 2024

Organizations are continuing to embrace multicloud environments and cloud-native architectures to enable rapid transformation and deliver secure innovation. However, despite the speed, scale, and agility enabled by these modern cloud ecosystems, organizations are struggling to manage the explosion of data they create, according to The state of observability 2024: Overcoming complexity through AI-driven analytics and automation strategies, a report from Dynatrace ...

April 15, 2024

Organizations recognize the value of observability, but only 10% of them are actually practicing full observability of their applications and infrastructure. This is among the key findings from the recently completed Logz.io 2024 Observability Pulse Survey and Report ...

April 11, 2024

Businesses must adopt a comprehensive Internet Performance Monitoring (IPM) strategy, says Enterprise Management Associates (EMA), a leading IT analyst research firm. This strategy is crucial to bridge the significant observability gap within today's complex IT infrastructures. The recommendation is particularly timely, given that 99% of enterprises are expanding their use of the Internet as a primary connectivity conduit while facing challenges due to the inefficiency of multiple, disjointed monitoring tools, according to Modern Enterprises Must Boost Observability with Internet Performance Monitoring, a new report from EMA and Catchpoint ...