ASG Software has acquired NTRglobal, a specialist in cloud-based help desk and ITSM delivery systems for the enterprise.
The integration of NTRglobal’s customer support solutions into ASG’s solutions will enhance customer experience while driving higher efficiency and performance.
“NTRglobal’s cloud-based remote customer support software provides a complementary channel through which ASG customers can further capitalize the benefits of IT automation,” said Arthur Allen, president and chief executive officer at ASG. “Automated daily tasks are monitored through a single-pane console, so customer support experts can quickly resolve potential issues before they cause problems. It’s an ideal platform to improve customer satisfaction and streamline both internal and external support processes.”
Founded in 2000, NTRglobal has global offices in Dallas, Barcelona, Paris and Heidelberg. More than 14,000 companies in 60 countries rely on NTRglobal’s modular help desk and ITSM solutions to remotely support their customers.
NTR Cloud technology integrates with MSPs, enterprise help desks and OEM partners to deliver global IT management, automation, and remote access and support services. NTRglobal solutions are backed by a worldwide network ISO 27001-certified data centers and relay servers that optimize connectivity and support international mandates. ASG will maintain NTRglobal’s current global operations and integrate its remote support technology into ASG software solutions.
“Together, ASG and NTRglobal bring tangible market value to enterprises who are adopting cloud-based software to support their IT infrastructure and customer support operations," said Gilles Samoun, CEO of NTRglobal. "We look forward to working with ASG to deliver an expanded product portfolio to our current partners and customers in the help desk and ITSM markets.”
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