Centreon and iBO Solutions announced their partnership.

iBO Solutions specializes in ITSM and IT monitoring solutions and builds long-term relationships with clients. The company selected Centreon’s IT monitoring solutions and complementary expertise based on their conviction that people managing IT need a global picture to serve today’s digital business. They also need high reliability and flexibility as they scale across a diversity of environments, manage change, and secure their operations.

In providing solutions, iBO selects the tools that make clients reach the best outcomes in the areas of IT monitoring, APM, security (SIM or SIEM), event management, ticketing, and automation.

“For IT monitoring, the Centreon platform matches our clients’ highest standards,” said Radu Odobescu, Managing Director, iBO Solutions.

iBO Solutions supports businesses in key industries in Luxembourg and Belgium, including banking.

“Our clients typically have a high degree of digital maturity. They need an IT monitoring solution that spans a diversity of technological environments and provides the business view,” added Radu Odobescu. “During the transition to cloud, a robust IT monitoring solution will provide more control and help mitigate risk.”

iBO Solutions works with clients over the very long term, covering the full solution lifecycle, from consulting to implementing and maintenance.

iBO Solutions believes it is important to feature strong European brands in their solutions portfolio. “Centreon provides an excellent European alternative for IT monitoring—which can be a requirement for some of our clients,” mentioned Radu Odobescu. “Other businesses iBO Solutions works with already trust Centreon for IT monitoring and want to scale or extend the solution to other business divisions or areas.”

“Many organizations are maturing and want their IT monitoring to go beyond the technical view. They look at the whole application chain, aggregating technical data into something more meaningful, the business view, which can be understood by non-tech profiles,” explained Radu Odobescu. Mature organizations also provide their technical teams and help desk with reliable information at their fingertips which they can visualize and zoom at will. “This aligns with best ITIL practices – IT monitoring raises an organization’s awareness of their technological environment, providing insights on how to make things work even better—and that’s the crux of investing in a good IT monitoring solution.”

iBO Solutions considers IT monitoring to be complementary to security. Monitoring everything that comes with IT security, i.e., firewalls, processes, certificates, etc., promotes proactivity when issues arise. “A good IT monitoring tool becomes a security tool because it gives you visibility,” said Radu Odobescu.

Odobescu also mentions the value of the Centreon solution in managing issues relating to change, when there are mergers or acquisitions, or when new sites are added, or new applications deployed.

“You need a user-friendly interface. Configuration needs to be simple, and you also need to support different people using the same IT monitoring platform, which means implementing common ways of working across teams—these are all things Centreon is good at,” concluded Radu Odobescu.