Cognizant is teaming up with Nexthink to transform enterprise digital experience operations with Cognizant's WorkNEXT™ platform.
Under the agreement, Cognizant will apply its deep expertise in digital workplace services and its portfolio of tools with Nexthink's flagship product, Nexthink Infinity, to create a new joint offering, Cognizant WorkNEXT™ Workplace Intelligence.
Designed to drive improved workplace outcomes for clients across industries, the new joint offering is positioned to deliver a "Total Experience" to clients seeking enterprise digital workplace support against traditional, transactional experience solutions and services. It also aims to provide seamless, reliable experiences across the devices, applications and connectivity provided by workplace IT to reduce operational costs and improve user productivity.
"A great workplace experience leads to better employee engagement, well-being and improved productivity, particularly in light of the rise of hybrid work models," said Anna Elango, EVP and head of Cognizant's Core Technologies and Insights. "In the ongoing mission to attract and retain talent, we believe Cognizant WorkNEXT™ Workplace Intelligence powered by Nexthink will enable businesses to achieve greater workplace experience reliability and move from a reactive posture to pre-emptive resolution of challenges."
Cognizant and Nexthink together aim to transform enterprise IT support towards an intelligence-and-insights-driven posture, leveraging platform features that include:
- Experience observability: to measure 100 percent of real-time user end-point experience;
- Predictive intelligence: early detection of 80-100 percent of end-point performance degradation;
- User engagement: proactive notification and remediation of issues to reduce reactive support by 30-40 percent;
- Automated self-heal: low-code local and backend workflow automations for speedy, automatic issue resolution.
Ian Bancroft, Chief Revenue Officer, Nexthink, said, "Together, we can provide end-to-end solutions for proactive and intelligent IT support that enhance employee satisfaction and productivity, as well as drive improved talent outcomes, efficiency and cost reduction for enterprise clients across industries."
To bring optimal value from the WorkNEXT™ Workplace Intelligence offering, Cognizant has built seamless integrations into its technology stack, which includes WorkNEXT™ AI, WorkNEXT™ AR and WorkNEXT™ DigiHub. It has also built a competency on experience reliability engineering (ERE) that provides holistic digital experience reliability across client enterprise environments.
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