Exoprise announced the addition of a new suite of sensors to address the needs of admins managing Microsoft Lync Online, Skype for Business, and other VoIP and cloud-based collaboration apps.
The new sensors give IT teams continuous point-to-point monitoring of these unified communication services to assure service levels. Users also get access to Exoprise’s repository of performance data, crowd-sourced from other subscribers around the world, to enable faster problem detection, diagnosis, and resolution.
“Lync Online draws many organizations to Office 365 because it gives them a robust IM, voice, and video collaboration solution without the cost and complexity of managing their own Lync servers,” said Exoprise founder and CEO, Jason Lieblich. “However, IT teams quickly find that they can’t effectively manage Lync Online performance and user experience with their existing IT management and monitoring tools. CloudReady is the first and only solution able to actively monitor Lync Online performance between real user locations.”
The new solution, which is part of the Exoprise CloudReady platform, is available and includes sensors to enable admins to monitor Lync 2013 and Lync Online as well as traditional VoIP services. Synthetic tests measure real Lync/VoIP performance between user locations, and admins can compare performance at their locations to global Lync/VoIP user trends using Exoprise’s unique crowd data aggregation and analytics features.
“Users demand high availability and performance for their Lync Online IM, voice and video communications,“ said Patrick Carey, VP of Product and Marketing at Exoprise. “If IT teams can’t maintain service levels the advantages of moving these services to the cloud are quickly negated. This is no easy task given Lync’s proprietary architecture and protocols. Until today, Lync Online admins were completely in the dark, but with CloudReady’s ability to track, analyze, and alert on over 50 performance metrics, organizations can finally move to the cloud without losing visibility and control.”
By synthetically monitoring Lync and VoIP traffic between real user locations, CloudReady provides admins with continuous real time alerts and diagnostics for the key indicators of service health and performance, including:
- Mean Opinion Scores (MOS) provide an overall gauge of how users would perceive call quality.
- Average and Maximum Jitter Rates measure variations in network latencies that result in choppy audio.
- Round Trip Times identify network latencies that cause delays in audio delivery.
- Packet Loss Rates detect conditions that will degrade audio sound quality.
- Session & Conversation Initialization Times detect issues the result in delay and failure of IM, voice, or video sessions.
These new sensors complement Exoprise’s CloudReady performance monitoring solution for Microsoft Office 365, a full-suite APM solution for Office 365 CloudReady also provides Crowd Powered APM solutions for the most popular SaaS apps, including Salesforce.com, Marketo, Box, Dropbox, Workday and many more.
The Latest
In the heat of the holiday online shopping rush, retailers face persistent challenges such as increased web traffic or cyber threats that can lead to high-impact outages. With profit margins under high pressure, retailers are prioritizing strategic investments to help drive business value while improving the customer experience ...
In a fast-paced industry where customer service is a priority, the opportunity to use AI to personalize products and services, revolutionize delivery channels, and effectively manage peaks in demand such as Black Friday and Cyber Monday are vast. By leveraging AI to streamline demand forecasting, optimize inventory, personalize customer interactions, and adjust pricing, retailers can have a better handle on these stress points, and deliver a seamless digital experience ...
Broad proliferation of cloud infrastructure combined with continued support for remote workers is driving increased complexity and visibility challenges for network operations teams, according to new research conducted by Dimensional Research and sponsored by Broadcom ...
New research from ServiceNow and ThoughtLab reveals that less than 30% of banks feel their transformation efforts are meeting evolving customer digital needs. Additionally, 52% say they must revamp their strategy to counter competition from outside the sector. Adapting to these challenges isn't just about staying competitive — it's about staying in business ...
Leaders in the financial services sector are bullish on AI, with 95% of business and IT decision makers saying that AI is a top C-Suite priority, and 96% of respondents believing it provides their business a competitive advantage, according to Riverbed's Global AI and Digital Experience Survey ...
SLOs have long been a staple for DevOps teams to monitor the health of their applications and infrastructure ... Now, as digital trends have shifted, more and more teams are looking to adapt this model for the mobile environment. This, however, is not without its challenges ...
Modernizing IT infrastructure has become essential for organizations striving to remain competitive. This modernization extends beyond merely upgrading hardware or software; it involves strategically leveraging new technologies like AI and cloud computing to enhance operational efficiency, increase data accessibility, and improve the end-user experience ...
AI sure grew fast in popularity, but are AI apps any good? ... If companies are going to keep integrating AI applications into their tech stack at the rate they are, then they need to be aware of AI's limitations. More importantly, they need to evolve their testing regiment ...
If you were lucky, you found out about the massive CrowdStrike/Microsoft outage last July by reading about it over coffee. Those less fortunate were awoken hours earlier by frantic calls from work ... Whether you were directly affected or not, there's an important lesson: all organizations should be conducting in-depth reviews of testing and change management ...
In MEAN TIME TO INSIGHT Episode 11, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses Secure Access Service Edge (SASE) ...
