HEAL Software announced an integration with ServiceNow, the software company that delivers digital workflows that create great experiences and unlock productivity.
HEAL’s offering now on the ServiceNow Store can provide its customers with an elevated experience, including advanced alert warnings based on AI/ML techniques, superior user-experience and increased productivity.
HEAL generates an early warning signal when it notices abnormal application behavior that can lead to end-user impacts, for example the recent Facebook global outage. With HEAL now part of the ServiceNow integration, operations team members are notified whenever a signal is generated by HEAL. This creates an incident ticket and provides feedback on the root cause analysis as well as a deep-dive into the problem.
“HEAL’s integration with ServiceNow is an incredible opportunity for our company to offer enhanced workflow automation to IT operations,” says Muckai Girish, HEAL’s chief sales and marketing officer. “HEAL’s expertise with observability, explainable AI and preventive healing is a perfect complement to ServiceNow’s offering. We are excited for our global customer base to benefit from this.”
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