DEX - End User
With the ever-changing business landscape, employees are more willing and able to evolve in their roles and lean into change if they are empowered with a positive, "frictionless" end user experience. During this period of business transformation, technology is seen primarily as an enabler for improved business and business change, therefore aligning IT with business goals and focusing on supporting business initiatives is now more critical than ever. But business transformation involves not only disruptive technologies such as cloud, virtualization and mobile, but also the people involved in the transformation ...
For years the IT industry debated about whether and when IT organizations would move everything to the cloud. Today's answer to this question is the hybrid cloud or hybrid IT – a combination of private and public clouds with traditional on-premise infrastructure, leveraging the best of all three worlds. It is clear that hybrid cloud offers many advantages. However, as more enterprises move to hybrid cloud, they face new challenges for managing the performance of applications, such as limited visibility and control. To address this new set of challenges, APMdigest asked experts from across the industry – including consultants, analysts and the leading vendors – for recommendations on the best way to ensure application performance in the hybrid cloud. The result is a detailed list of tools and approaches, and related insights, to guide enterprises as they migrate to hybrid cloud. Part 1 covers APM and End-User Experience Monitoring ...
The digital business era is placing a premium on strong end-user performance (speed) for all websites, mobile sites and applications. Failing to deliver strong experiences can negatively impact a company's profits and brand reputation. Staying ahead of the game from a performance perspective really comes down to preparation and monitoring. If a comprehensive performance strategy is deployed, organizations are less likely to fall behind. Today, a failsafe performance management strategy consists of these six key factors ...
From an IT team's point of view, understanding the user experience of their applications is becoming challenging as technology evolves. Newer and more complex applications are being written using an assortment of languages. These applications are being deployed on a wide variety of infrastructure components. Fortunately, there are a few means available through which businesses can determine the user experience of their Web applications. Let's take a look at three common approaches ...
A Tech-Tonics Advisors study revealed that among S&P 500 companies, those that take a unified approach to gain better visibility into user experience outperform their peer group in revenue growth, profitability and market valuation. We also found that companies with a unified approach deploy a fewer number of tools. This suggests that a higher level of efficiency with IT Ops data can drive sustained competitive advantage at lower total cost of ownership ...
The biggest cause of frustration when addressing workforce productivity issues is determining the source of a performance issue, according to Aternity's 2016 Business Transformation & User Experience Trends Survey ...
The first aspect of Front End Optimization (FEO) practice in Operations is understanding the outturn performance to external end points (usually end users). This is achieved through monitoring ...
After establishing that End User Monitoring and Front End Optimization (FEO) are alive and well, I thought it would make sense to look at the current landscape of tools that can help in this area ...
A lack of integrated monitoring capabilities impacts companies’ ability to optimize application performance and influence business outcomes, according to the AppDynamics Business Impact of User Experience survey. The global survey also found that only 38 percent of respondents quantify the dollar cost to the business of poor user experience ...
Once upon a time, client side performance was a relatively straightforward matter. Fast forward to today, though, and the situation demands a variety of approaches to cope with the extreme diverseness of delivery conditions ...
We are only limited by our beliefs and the perceptions we have of what is real and what brings us value. The end users of our critical business systems are no different, and with the convergence of technology finding its way to their own personal devices, meeting the expectations of a quality customer experience for everyone is much more difficult ...
To optimize application performance, IT teams need to proactively ensure the optimized performance of every underlying infrastructure component, including physical and virtual servers, networks, storage devices, databases, end-user services and cloud and big data environments. It is imperative that they not only identify and resolve issues quickly, but also pre-empt potential issue before there's an adverse impact on the user experience. Below are six key requirements that can help you achieve these objectives ...
Remember the adage "beauty is in the eye of the beholder?" Similarly, service quality is in the eye of the user. So, to understand service quality, we should be measuring end-user experience (EUE). You may already be measuring EUE. Some of your applications – particularly those based on Java and .NET – may already be instrumented with agent-based APM solutions. But there are a few challenges to an agent-based approach to EUE ...
I thought I’d begin the year by making some predictions about what to look for in 2016 in the area of IT service management (ITSM). In addition, I thought I’d add a little color by placing some personal bets about the likelihood of real progress in each area in 2016. Feel free to share your own thoughts on these. If you’re more accurate than I am (which could easily transpire), I promise to celebrate your insights in December 2016 ...
There is growing industry attention to user, customer, and digital experience management — often condensed by the acronym UEM for “user experience management.” This attention is more than justified, but most of the buzz leaves out critical questions like, “What is user experience management?”, “Who really runs (or who should run) the UEM show in the digital age?”, “What are its real benefits?”, and “What’s still missing from most UEM-related deployments?” In this blog I’m going to attempt to provide a few insights on each of these questions ...
One can safely say that Application Performance Management (APM) will grow even further in importance in 2016 as businesses turn to application software to operate their key internal and external processes. But we can also expect some changes in the focus of APM purchasers and software vendors in 2016 ...
A forecast by the top minds in Application Performance Management today, the annual list of Application Performance Management (APM) predictions is the most popular post on APMdigest, viewed by tens of thousands of people in the IT community around the world every year. Industry experts — from analysts and consultants to users and the top vendors — offer thoughtful, insightful, and often controversial predictions on how APM and related technologies will evolve and impact business in 2016 ...
EMA surveyed 306 respondents in North America, England, France, Germany, Australia, China and India about digital and IT transformation. The goal was in part to create a heat map around just what digital and IT transformation were in the minds of both IT and business stakeholders. One of the key lessons learned was that digital and IT transformation really do go hand in hand and both require a laser focus on obtaining the highest level of service performance and user experience ...
APMdigest asked experts from across Application Performance Management (APM) and related markets what they see as the most important way application performance impacts the business. The second installment covers some of your key corporate goals ...
Application Performance Management is a top priority for many IT organizations, and the companies they support. Achieving high application performance is not a goal unto itself, however. The reason application performance is so important is that it impacts business success in today's application-based economy. To explore this topic further, APMdigest asked experts from across Application Performance Management (APM) and related markets what they see as the most important way application performance impacts the business. The goal of the list is to highlight how many diverse ways application performance impacts business results.
The list will be posted in four parts over the next four days. First, the list will cover the main impacts to business, and later installments will introduce you to less tangible — but no less real — impacts that you may not have considered. The first installment covers interactions with your customers ...
eCommerce is ever-changing and so are the customers, who are the raison d'être of eCommerce. As you expand your offerings and start catering to different demographics, your competitive landscape becomes more complex. Now you are competition against the companies in your market as well as your historic self. Don't ignore your current and returning customers while running after the new ones. When a single second of page load delay and every instance of poor performance directly hits your bottom line, make baselining the first step of your performance optimization strategy ...
Recent advances in end-point monitoring are going in the direction of precise user experience measurement as opposed to conventional performance/machine-level monitoring. Knowing that systems are up and running is not the same as knowing that users are getting efficient use of them. These two elements generate data streams revealing distinct realities; while an enterprise's APM tools may indicate that specific applications are humming right along, it may not reveal frequent, frustrating wait times and access problems encountered across much of internal users' usage time ...
Mastering digital performance is one of the leading challenges of the web economy, and requires a joint effort between IT and the lines of business. It means measuring and managing the end-to-end transaction delivery and translating it into actionable information. This will allow you to deliver an engaging digital experience, thus maximizing revenue and improving brand loyalty. This gets a lot easier if you simply monitor a handful of key application performance metrics. This blog describes four good ones to get started with ...
For the business, application performance is only relevant if it correlates to meaningful user experiences and conversion metrics. The most common challenge hindering companies from realizing the full promise of application performance solutions has been the lack of a common language, and business-relevant metrics to measure monitor and set targets for customer experiences. The organizational divisions that separate development, IT operations and business teams have led to varied and disparate perspectives on end-user experience, how performance impacts business, and the level of investments needed to consistently excel. To really move beyond the traditional APM mindset, where performance is seen as a technical problem, marketing and business leaders across global industries are in need of new approach to monitoring. An approach that starts and end with the user experience ...
Mobile apps are serious business, and mobile app performance is key. With this in mind, APMdigest asked industry experts – from analysts and consultants to the top vendors – to recommend the best ways to ensure mobile app performance. Part 3 of the list covers the production side including Application Performance Management, monitoring and more ...
