DEX - End User
The PADS (Performance Analytics Decision Support) Framework helps companies take a more strategic approach to user experience. It's a framework that lets IT and business management understand the link between next-generation Application Performance Management (APM) and big data analytics to enable improved application governance and operational performance. Across industry sectors, companies that unify APM and user experience outperform their peer group in financial results and market valuation. These companies also use 30% fewer tools to achieve these results. The majority have consolidated onto a core platform from one vendor, with tactical deployments of other vendor solutions for specific use cases, departments or technologies. They consistently deliver stellar user experiences with greater IT productivity and lower costs than their less-performing peers ...
With the proliferation of composite applications for cloud and mobility, monitoring individual components of the application delivery chain is no longer an effective way to assure user experience. IT organizations must evolve toward a unified approach that promotes collaboration and efficiency to better align with corporate return on investment (ROI) and risk management objectives ...
Ensuring application performance is not just about IT operations. Prior to app rollout, the role of development and DevOps teams, and even IT Operations, in preventing application performance problems cannot be underestimated. But how do these diverse teams accomplish this goal? How do they prevent – or even identify – application performance issues before the app is even in production? With these questions in mind, APMdigest asked experts from across Application Performance Management (APM) and related markets for their recommendations on the best ways to ensure application performance before app rollout. This extensive list includes processes, approaches and tools to consider.
APMdigest presents the 18 recommendations in three parts, with six categories presented each day. The first six recommendations presented here start out with development's performance basics including DevOps and APM ...
eG Innovations released key predictions for the Application Performance Management industry in 2015 ...
The business cases for Application Performance Management (APM) are customer satisfaction and operational efficiency. When applications run well, companies are better positioned to achieve return on investment (ROI) and risk management objectives ...
Applications are the heart of all critical business functions and an essential component to nearly every end user’s job, affecting productivity, end user satisfaction and ultimately revenue. And at the heart of nearly every application is a database. This means when an application performance or availability problem arises, there’s a good chance it’s associated with the underlying database’s performance ...
A forecast by the top minds in Application Performance Management (APM) today, the annual list of APM Predictions is the most popular post on APMdigest, viewed by tens of thousands of people in the APM community around the world every year. Industry experts – from analysts and consultants to users and the top vendors – offer thoughtful, insightful, and sometimes controversial predictions on how APM will evolve and impact business in 2015. The first 5 predictions cover some of the hottest buzzwords in IT, including user experience, mobile first, borderless enterprise, holistic view and the soon-to-be-ubiquitous Internet of Things ...
End user experience monitoring goes hand in hand with Application Performance Management (APM). It seems that every APM vendor includes End User Experience Monitoring as part of its solution. Yet, as enterprise IT Ops teams implement these solutions, they can still find themselves blind to what their workforce users are actually experiencing as they use the broad range of business critical applications in the enterprise portfolio. Explaining this conflict requires a deeper look at what other vendors classify as end user experience monitoring. Four different approaches commonly found in the market solve some of the problem some of the time, but each has important limitations to be aware of ...
End users are increasingly demanding. ECM systems, and their supporting IT and application teams, know this all too well. How often have you heard, “It’s taking forever to download a document,” or “search is taking forever!” Two big problems are revealed - what do these ambiguous performance comments mean in terms of measured ECM application service levels AND why are you hearing about this problem from your end user? These problems lead to more questions. How do you diagnose the issue? What does forever mean? Why does the user know about their performance problems before you do? ...
All organization should make user experience a top priority. After database, no software has become more strategic than a unified performance management platform. If applications don't perform to end user expectations, return on investment (ROI) and risk management objectives cannot be achieved. Employee engagement falters, customer loyalty erodes and the company lags behind its peer group in financial performance and market valuation ...
A new Tech-Tonics Advisors study links user experience to financial returns. Companies that take a unified approach to gain better visibility into user experience outperform their peer group in revenue growth, profitability and market valuation. Our conclusion is that ensuring applications perform to user expectations should be a top priority at every company ...
This upcoming 2014 holiday season is going to have consumers looking to spend more and using their mobile device to do so. For a successful mobile shopping season, retailers need to look at two key initiatives on performance and availability of their applications ...
This is the time of year when stores start to decorate with holly and tinsel, snowflakes and twinkling lights, as they prepare for the biggest revenue-generating season of the year. While online sales organizations do not need to hang any mistletoe, they should be preparing for what is becoming – more and more each year – their biggest sales season as well. As e-commerce represents a greater percentage of any company's revenue, the challenge to meet customer needs online is more important to the company's success each year. With this in mind, APMdigest asked experts from across the APM industry for their opinions on how to best prepare for the challenges of Black Friday, Cyber Monday, and the Holiday Shopping Season. The first six technologies presented here start out with mainstream APM capabilities that are essential to e-commerce success ...
With Black Friday and Cyber Monday coming up, online retailers need to start preparing for an increased volume of website visitors and transactions. And, with more and more people turning to the Internet each year to purchase their goods and services, e-tailers must brace themselves for the biggest avalanche yet of online holiday shoppers. Remember the Target, Kohl’s and Walmart website crashes of holiday seasons past? Based on those incidents, e-tailers know they must ensure that downtime, performance issues or denial-of-service attacks don’t impact their service on those initial major holiday shopping days, and well into the holiday season, as that could hurt their bottom line or their business reputation ...
Gartner released the 2014 Magic Quadrant for Application Performance Monitoring report, by Research VPs Jonah Kowall and Will Cappelli ...
John Rakowski, Forrester Analyst & Advisor Serving Infrastructure & Operations Professionals, discusses "End-User Behavior" vs. "End-User Experience", Digital Business Transformation, analytics and where APM fits in ...
APM tools have evolved over the last decade to cater to application complexity and yet be able to troubleshoot application performance issues quickly. Let us look at some of the key features and visualization techniques that are enabling quicker troubleshooting ...
Why isn’t it enough to simply measure network performance? In this post, I will try to explain how UI response time is different than network performance ...
Poor image optimization on web pages has a clear measurable impact on the user experience, according to a new report entitled Progressive Image Rendering: Good or Evil? ...
Once again, Apple has shown its product and marketing prowess with the launch of the iPhone 6 models and the Apple Watch. Cool as they may be, ApplePay could be the most significant illustration of how Apple necessitates the PADS Framework ...
Fragmented approaches to APM are being promoted as solutions to support the DevOps ideal of continuous integration and delivery, but the stark lack of integrated tools in these APM arsenals isn’t likely to make communication and collaboration between dev and ops any easier or more efficient ...
As part of our work on the AppPulse Mobile project, we have been digging into hundreds of user comments for many mobile apps, trying to understand what makes an application get a 3-star average user rating ...
Real User Measurement (RUM) has been a go-to method for gaining insight as to how a site is performing at the last mile and whether end users encounter any errors or performance lags during their time on the site. Without the use of a Navigation Timing API, however, this insight is extremely shallow and leaves many stones unturned ...
Bill Berutti, President, Performance & Availability, BMC Software, presents a vision of the future for Application Performance Management involving SaaS, mobility, cloud and Social IT ...
Enterprise mobility is one of the top trends of 2014. Mobile occupied the top two spots on Gartner's Top 10 Strategic Technology Trends for 2014. Accenture mentions in its Mobility Insights Report 2014 that 77% of surveyed enterprise leaders consider mobility among their top five priorities for the coming year, and 43% say the technology is in the top two. Enterprises are clearly implementing and scaling their mobile adoption strategies, with 40% of enterprise employees relying on mobile devices to get their job done ...
