Keynote introduced Keynote Digital Performance Intelligence, a new cloud-based analytics suite that provides organizations with real-time insight into the performance of digital assets to improve customer experiences.
Built on top of Keynote’s new big data platform and leveraging Keynote’s Performance Management Suite, the product analyzes and benchmarks third party services and competitive performance against an organization’s digital assets. This allows IT and business users to collaborate and proactively improve performance.
Keynote Digital Performance Intelligence makes it easier for organizations to improve their decision-making and optimize revenue outcomes with accurate information into their competitive landscape and visibility into the impact of third-party services and content on digital assets. Line of business and IT users can work together to successfully optimize the reliability, availability and responsiveness of digital assets to support the dynamic needs of customers.
Keynote’s new analytics product arms organizations with the collective data they require to achieve a sustainable competitive edge with:
- Comprehensive competitive benchmarking: The new offering goes beyond just home or landing page analysis and provides end-to-end competitive benchmarking across organizations’ entire digital properties. As little as 250 milliseconds can mean the difference between growing revenue and losing customers.
- Real-time visibility: Rather than a view of monthly or even daily performance metrics, Keynote Digital Performance Intelligence provides instant and continuous insights into digital performance to answer IT and business user questions as they arise.
- Deeper analytics: Line of business and IT users can now benefit from performance metrics that analyze every stage of the page load process by region, mobile device type or browser, across a wide range of page component and third-party service categories, to better understand how page architecture impacts a customer’s ability to digitally engage.
- Third party content and service benchmarking: Keynote Digital Performance Intelligence highlights alternate third-party provider options when issues occur to accelerate the IT and business decision-making process with confidence.
“Digital channels have become the primary way customers find and interact with businesses,” said Jennifer Tejada, CEO of Keynote. “As organizations look to engage consumers through digital and mobile offerings, they often overlook the performance impact. Meanwhile, research has shown that customer tolerance for failure on digital channels is significantly decreasing. Our latest release provides the intelligence needed to help organizations increase revenue and achieve a digital advantage by ensuring exciting new services and sources of content do not come at the expense of the user experience.”
Keynote Digital Performance Intelligence extends Keynote’s commitment to optimizing digital business and is part of the Keynote platform.
The Latest
In the heat of the holiday online shopping rush, retailers face persistent challenges such as increased web traffic or cyber threats that can lead to high-impact outages. With profit margins under high pressure, retailers are prioritizing strategic investments to help drive business value while improving the customer experience ...
In a fast-paced industry where customer service is a priority, the opportunity to use AI to personalize products and services, revolutionize delivery channels, and effectively manage peaks in demand such as Black Friday and Cyber Monday are vast. By leveraging AI to streamline demand forecasting, optimize inventory, personalize customer interactions, and adjust pricing, retailers can have a better handle on these stress points, and deliver a seamless digital experience ...
Broad proliferation of cloud infrastructure combined with continued support for remote workers is driving increased complexity and visibility challenges for network operations teams, according to new research conducted by Dimensional Research and sponsored by Broadcom ...
New research from ServiceNow and ThoughtLab reveals that less than 30% of banks feel their transformation efforts are meeting evolving customer digital needs. Additionally, 52% say they must revamp their strategy to counter competition from outside the sector. Adapting to these challenges isn't just about staying competitive — it's about staying in business ...
Leaders in the financial services sector are bullish on AI, with 95% of business and IT decision makers saying that AI is a top C-Suite priority, and 96% of respondents believing it provides their business a competitive advantage, according to Riverbed's Global AI and Digital Experience Survey ...
SLOs have long been a staple for DevOps teams to monitor the health of their applications and infrastructure ... Now, as digital trends have shifted, more and more teams are looking to adapt this model for the mobile environment. This, however, is not without its challenges ...
Modernizing IT infrastructure has become essential for organizations striving to remain competitive. This modernization extends beyond merely upgrading hardware or software; it involves strategically leveraging new technologies like AI and cloud computing to enhance operational efficiency, increase data accessibility, and improve the end-user experience ...
AI sure grew fast in popularity, but are AI apps any good? ... If companies are going to keep integrating AI applications into their tech stack at the rate they are, then they need to be aware of AI's limitations. More importantly, they need to evolve their testing regiment ...
If you were lucky, you found out about the massive CrowdStrike/Microsoft outage last July by reading about it over coffee. Those less fortunate were awoken hours earlier by frantic calls from work ... Whether you were directly affected or not, there's an important lesson: all organizations should be conducting in-depth reviews of testing and change management ...
In MEAN TIME TO INSIGHT Episode 11, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses Secure Access Service Edge (SASE) ...
