ManageEngine announced the general availability of Zia, Zoho's AI assistant, in its IT analytics solution, Analytics Plus.
Zia interprets questions posed in plain English via text or voice to generate visualizations instantly, and offers smart suggestions based on keywords used in search. Users can also train Zia to understand organization-specific terms to get better results.
IT teams, armed with analytics tools, are often so engrossed in firefighting network alarms or dealing with help desk incidents that they don't have time to analyze historical data and find opportunities for process improvement. Organizations that do make time for such analysis rely heavily on database administrators to mine relevant data and present it in a readable format. In both cases, by the time IT teams get their hands on critical information, it may be too late for the business to react to a threat or identify an opportunity. With a conversational AI assistant built into their IT analytics tool, anyone in an organization — from CTOs and network operations center (NOC) teams to help desk managers, technicians, and support engineers—can quickly access the IT data they need, regardless of technical expertise.
"IT managers need access to instant insights that they can continue to refine and drill down into, without relying on database administrators. Zia makes it possible for non-technical users to analyze data without having to write SQL queries or programs, saving precious time that can be used to focus on improving the quality of IT services offered," said Rakesh Jayaprakash, Product Manager at ManageEngine. "In the future, we look forward to expanding the analytical capabilities of Zia to perform seamless data blending and provide automated insights."
Zia, Intuitive AI for ITSM Analytics
In a world where voice-automated assistants are revolutionizing our daily lives, Zia takes self-service analytics to the next level. By eliminating the drag-and-drop rigmarole involved in most self-service analytics solutions, Zia makes it easy for users to analyze data, empowering them to spot trends, perform root cause analysis, and make game-changing decisions swiftly, simply by asking the right questions.
Zia can perform a wide variety of tasks such as:
- Create insightful KPIs and reports based on user questions.
- Prompt keyword suggestions as users type or speak.
- Continuously learn and adapt to user requirements by analyzing recent searches.
Redefining Proactive Service Desk Operations Using Predictive Analysis
Alongside Zia, ManageEngine released predictive analytics in Analytics Plus, a new feature that aims to help NOC and service desk teams get out of firefighting mode. NOC teams can leverage Analytics Plus' predictive algorithms to anticipate service outages and network or application failures, as well as plan stop-gap measures, while service desk teams can foresee daily, weekly, and monthly ticket volumes and reorganize their workforce to avoid SLA violations.
Using predictive analysis, service desk managers can:
- Predict the probability of service outages and volume of incident tickets.
- Monitor technician and asset utilization in real time and allocate resources when needed.
- Anticipate security threats to better plan patch deployment across the enterprise.
Zia and predictive analytics are both available at no additional cost in Analytics Plus.
The Latest
In the heat of the holiday online shopping rush, retailers face persistent challenges such as increased web traffic or cyber threats that can lead to high-impact outages. With profit margins under high pressure, retailers are prioritizing strategic investments to help drive business value while improving the customer experience ...
In a fast-paced industry where customer service is a priority, the opportunity to use AI to personalize products and services, revolutionize delivery channels, and effectively manage peaks in demand such as Black Friday and Cyber Monday are vast. By leveraging AI to streamline demand forecasting, optimize inventory, personalize customer interactions, and adjust pricing, retailers can have a better handle on these stress points, and deliver a seamless digital experience ...
Broad proliferation of cloud infrastructure combined with continued support for remote workers is driving increased complexity and visibility challenges for network operations teams, according to new research conducted by Dimensional Research and sponsored by Broadcom ...
New research from ServiceNow and ThoughtLab reveals that less than 30% of banks feel their transformation efforts are meeting evolving customer digital needs. Additionally, 52% say they must revamp their strategy to counter competition from outside the sector. Adapting to these challenges isn't just about staying competitive — it's about staying in business ...
Leaders in the financial services sector are bullish on AI, with 95% of business and IT decision makers saying that AI is a top C-Suite priority, and 96% of respondents believing it provides their business a competitive advantage, according to Riverbed's Global AI and Digital Experience Survey ...
SLOs have long been a staple for DevOps teams to monitor the health of their applications and infrastructure ... Now, as digital trends have shifted, more and more teams are looking to adapt this model for the mobile environment. This, however, is not without its challenges ...
Modernizing IT infrastructure has become essential for organizations striving to remain competitive. This modernization extends beyond merely upgrading hardware or software; it involves strategically leveraging new technologies like AI and cloud computing to enhance operational efficiency, increase data accessibility, and improve the end-user experience ...
AI sure grew fast in popularity, but are AI apps any good? ... If companies are going to keep integrating AI applications into their tech stack at the rate they are, then they need to be aware of AI's limitations. More importantly, they need to evolve their testing regiment ...
If you were lucky, you found out about the massive CrowdStrike/Microsoft outage last July by reading about it over coffee. Those less fortunate were awoken hours earlier by frantic calls from work ... Whether you were directly affected or not, there's an important lesson: all organizations should be conducting in-depth reviews of testing and change management ...
In MEAN TIME TO INSIGHT Episode 11, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses Secure Access Service Edge (SASE) ...
