New Relic announced the general availability of service level management experience to empower developers, operators and executives to operationalize SRE best practices to maintain system uptime and reliability.
The new experience includes one-click Service Level Indicators (SLIs) and Service Level Objectives (SLOs) setup, powerful recommendations to customize metrics, unified health reports and alerting for SLO compliance, error budget tracking, and more.
New Relic customers can use service level management without any additional costs or licenses, as it is included with the all-in-one New Relic One observability platform.
This launch further improves upon the 3X+ more value that New Relic customers receive compared to other observability platforms, which require 13+ different SKUs with disjointed experiences and legacy host-based pricing models.
Enterprises are aggressively adopting agile development, DevOps, CI/CD, and pipeline automation practices to increase software delivery velocity. The consequence of speeding up, however, is that each software release comes with the risk of impacting an organization's goals of customer experience, availability, performance or other business KPIs. In order to sustainably increase release velocity and adopt SRE best practices, teams are faced with three main challenges.
First, teams are hindered by a lack of knowledge of which system metrics are most impactful to business performance.
Second, it takes months to get multiple teams to implement standardized SLO and SLI based monitoring.
Third, teams are often required to track service levels with manual processes and ad hoc tooling, rather than a comprehensive, easy-to-use product experience. New Relic service level management addresses these challenges by giving every development team a one-click option to set up and track their SLI and SLO metrics. Each team's setup is relevant to the services they manage, yet in a consistent report familiar to engineering leaders and executives who manage multiple teams.
“Our mission is to help every engineer do their best work based on data, not opinions. With service level management in New Relic One, we’re empowering engineers to adopt and operationalize the industry best practices in SRE and DevOps — making standardized reliability and uptime measurement a critical part of the entire software development lifecycle,” said New Relic CEO Bill Staples. “Feedback from developers, operations and even executives at companies who have used this capability in preview has been overwhelmingly positive. I look forward to all our customers adopting this capability and realizing more value from their investment in New Relic for all their observability needs.”
New Relic’s service level management experience includes:
- One-click setup: Create SLIs in one click and automatically establish a baseline of desired performance and reliability for SLO compliance.
- Guided configuration: Use recommendations powered by historical data to establish benchmarks and customize and configure SLIs and SLOs.
- SLO/SLI automation and organization: Set service boundaries and track reliability across teams based on automatic benchmarks, tags, reports, bespoke views for both service owners and business leaders, and automation via Terraform.
- Unified reporting and alerting: Monitor and alert on SLI attainment, SLO compliance metrics, and error budgets in a unified, transparent dashboard. Tie these measurements back to customer-facing SLAs to ensure compliance and reduce risk.
- Free access: All service level management capabilities are available for New Relic customers with full platform access for no additional cost.
Service level management in New Relic One is now generally available across all regions as part of the New Relic One platform — the only all-in-one observability platform with a secure telemetry cloud, powerful full-stack analysis tools and predictable consumption pricing instead of disjointed SKU bundles. All existing customers can access this new capability without any additional cost as part of their New Relic One account. New customers can sign up and start using the experience for free, no credit card needed.
The Latest
Broad proliferation of cloud infrastructure combined with continued support for remote workers is driving increased complexity and visibility challenges for network operations teams, according to new research conducted by Dimensional Research and sponsored by Broadcom ...
New research from ServiceNow and ThoughtLab reveals that less than 30% of banks feel their transformation efforts are meeting evolving customer digital needs. Additionally, 52% say they must revamp their strategy to counter competition from outside the sector. Adapting to these challenges isn't just about staying competitive — it's about staying in business ...
Leaders in the financial services sector are bullish on AI, with 95% of business and IT decision makers saying that AI is a top C-Suite priority, and 96% of respondents believing it provides their business a competitive advantage, according to Riverbed's Global AI and Digital Experience Survey ...
SLOs have long been a staple for DevOps teams to monitor the health of their applications and infrastructure ... Now, as digital trends have shifted, more and more teams are looking to adapt this model for the mobile environment. This, however, is not without its challenges ...
Modernizing IT infrastructure has become essential for organizations striving to remain competitive. This modernization extends beyond merely upgrading hardware or software; it involves strategically leveraging new technologies like AI and cloud computing to enhance operational efficiency, increase data accessibility, and improve the end-user experience ...
AI sure grew fast in popularity, but are AI apps any good? ... If companies are going to keep integrating AI applications into their tech stack at the rate they are, then they need to be aware of AI's limitations. More importantly, they need to evolve their testing regiment ...
If you were lucky, you found out about the massive CrowdStrike/Microsoft outage last July by reading about it over coffee. Those less fortunate were awoken hours earlier by frantic calls from work ... Whether you were directly affected or not, there's an important lesson: all organizations should be conducting in-depth reviews of testing and change management ...
In MEAN TIME TO INSIGHT Episode 11, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses Secure Access Service Edge (SASE) ...
On average, only 48% of digital initiatives enterprise-wide meet or exceed their business outcome targets according to Gartner's annual global survey of CIOs and technology executives ...
Artificial intelligence (AI) is rapidly reshaping industries around the world. From optimizing business processes to unlocking new levels of innovation, AI is a critical driver of success for modern enterprises. As a result, business leaders — from DevOps engineers to CTOs — are under pressure to incorporate AI into their workflows to stay competitive. But the question isn't whether AI should be adopted — it's how ...
